[Resolved] Nokia Mobile Handset 5310 — KEYPAD INACTIVATION | |||
I purchased a NOKIA model 5310 (Xpress music) on 01.07.2009. The phone was working excellent. For the past 20 days, the keypad is getting inactivated frequently and recovering automatically after sometime. The problem persists till now. Before 3 days, I contacted NOKIA priority dealer, Univercel, N.S Shopping Complex, No.6, Omalur Main Road, 4 Roads, Salem - 636 009 (Tamilnadu) and gave for rectifying the problem. They told that the handset to be formatted and one panel to be changed inside and the spare part is not readily available and it would take one week to 10 days time to get the particular spare. I told OK. They also told that during formatting, the contacts in the handset and saved messages and other folders would be empty. This gives me much worry. Because I have more than 500 contacts in phone and SIM memory containing lot of important company nos, mobile / fax / e-mail addresses in the Phone Memory and lot of addresses in the saved messages folders. I am working as Secretary to CEO in JSW Steel Ltd., (Jindal Group Company) and losing this information would be big problem for me. My phone is having 1 GB memory card. Now I request you to please suggest on the following: I want the handset to be rectified without affecting the contacts and addresses (all data) in phone memory. Whether it would be possible to copy all the data into memory card or another handset or to a computer system in order to copy back to my handset after the problem is rectified. I am not getting proper guidance on my above query. Before giving my 5310 handset for repair, I expect your reply on top priority. Matter most urgent. Regards Nambi [protected] Office:[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
Comments
51%
Complaints
7893
Pending
0
Resolved
3915
+91 12 4483 3000
+91 22 6776 9000
+91 33 4006 2264
SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
View all Nokia India contact information
Nokia — Mobile inactivation
Sir,On last sunday my lost my Nokia 1209 s.grey mobile in the bus. I want that the cell should be inactivated. The mobile set bearing the number is [protected]