[Resolved] Nokia Mobile Model No 1661 — NONE REPAIR AT NOKIA CARE HAPUR

sumit kumar sharma

from Delhi, Delhi

Address:

Ghaziabad, Uttar Pradesh

SIR,
I WAS PURCHASED A NOKIA MOBILE MODEL NO 1661 EMEI NO 3.[protected] ON 14/11/2009 (@ RS 1750/-) FROM SHIV TELECOME AT BAXAR DISTT GHAZIABAD (UP) PIN 245207.
THE KEY NO 6 OF THIS SET NOT WORKING AND I VISITED THE NOKIA CARE HAPUR ON 04 AUG 2010 ABOUT THIS FAULT AND CHECKED BY THE REP OF NOKIA CARE AND TOLD ME THAT THE LIQUID PASS IN THE ABOVE HAND SET AND THIS SET IS OUT OF WARRENTY AND AFTER GETTING INFORMATION FROM NOKIA CARE I TOLD THAT THIS SET IS REPAIRED IN OUT OF WARRENTY AND REPAIR CHARGE WILL BE PAID BY ME AND AT LAST THE NOKIA CARE REP MISS. DAYA TOLD ME THAT THE ABOVE HAND SET IS NOT REPAIRED BY OUR NOKIA CARE, BUT NO LIQUID PASSED IN THE ONLY SOME MOISTURE MAY BE PASSED IN HOT WEATHER CONDITION WHILE TALKING ON THE HAND SET, NOW THE ABOVE NOKIA CARE IS CLEARLY REFUSED TO REPAIR IT, IF THIS SET IS NOT REPAIR BY YOUR REP THEN I WLL GO TO CONSUMER COURT.

SUMIT KR SHRAMA
MOB- [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

MANOJ LANKE

from Murtajapur, Maharashtra

nokia 1661 — about repairs

Dear Sir,

My name is MANOJ M. LANKE.I had complained about my new phone NOKIA 1661 a day before yesterday.I also complained about PSK MOBILINK, KOLHAPUR.The service engineer of company is not working properly.They had'nt got a problem even after 25 days.They promised me that i shall get my mobile within 15 days.But i did'nt receive my mobile yet.He is ignoring me whenever i meet him.The service provided to customer is very bad.The staff is also not good.If mobile is not get repaired, then please replace the same by new one, otherwise i will take help of consumer court.Please take my complaint seriously.

Mary Clotilda Megala

Nokia — Model 1661

I wish to express my disappointment that I had faced recently. I had bought a new NOKIA handset(model no 1661) at Rocky agencies, Alwarpet Chennai on 6th Sep 09. Initially, the handset was working fine and within a week of the purchase, the handset used to come to a standstill and this increased in the due course of time. I had reached out to the agency mentioning the issue, however the member had restored the factory settings. I had again visited the agency on the same day with the proof of the issue. They had agreed to replace the model but they required the box which was given when I had bought the set. I had asked them to replace the set with the bill and the handset, however I was refused and they counter argued that it will not be replaced.I was not informed that I had to retain the box during my purchase or explained in the box itself so that I would have retained it. However they were asking me to bring the box to exchange the handset.