[Resolved] Nokia Mobile N85 — replacement of faulty set IMEI no,[protected]

[Resolved] Nokia Mobile N85 — replacement of faulty set IMEI no,[protected]

A ajay ghorawat from Morjim, Goa

I have purchase Nokia N85 on 10/12/08 from mumbai at Rs.24500/ Imei no, [protected]. I live in Guwahati and after coming back here my phone start disfunctioning. It switch off automatically. I went to nokia care and gave them for repairing. They return me back on same day and said that your instrument is OK now. But so many software preloaded with this instrument were missing and I complaint them regarding this than they told me that these cannot be loaded again. Somehow I took the deleivery and again after three days the same problem of auto switchoff occured. I went back to them and this time they told that this instrument have to be sent to factory and it will take 15/20 days time. On 22nd January, they gave me the phone back but without the softwares and un repaired. I gave them back on 23rd. All three service job sheets copies are with me and so many mails I gave to their service centre in between time can be forwarded to you if require. They say that they cant change the instrument and software you can download at your point. Sir, why should I download the softwares? and the instrument suffered badly due to handling in transit and at their service centre got so many scratches. As my phone was new and I purchase it after seeing their promos showing so many features as various softwares pre loaded. Now every thing vanished due to their fault then why should I suffer? Please help me out. awaiting your early action regarding the matter. sincerely yours, Ajay Ghorawat Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

chirag patel

from Noida, Uttar Pradesh

sir i have lost all my application came from factoyr and it was mistake of your nokia company only . your nokia care(vapi) had deleted my all application came from factory of N-85 .for example dictinory, wave secure and many more . sir i wish you will see to it

saurabh kumar

from Dhoraji, Gujarat

Nokia mobile N85 — poor performance of set and service of nokia service centre

To,

Senior Manager
Nokia Care

Subject-Regarding poor service of handset &service provided by Nokia care service centre

Sir,

This is inform you that my handset NOKIA N 85,IMEI No-[protected] repeatedly giving problems. It was purchased on 15th may 2009 and in this duration set visited 4 times Nokia service centre. Last time I submitted my handset on 25th jan in Nokia care “Rooprang Telecom,Patna”.My upper keypad was not working properly and incoming audio was not proper. After 15 days on 9th feb when i have gone to nokia service centre to collect my handset with confirmation on phone that my set is ready i found my set was having same problem and in very poor condition. Its upper keypad body was broken and full of dust inside the screen. After complaining service centre told that you have to resubmit it for 15-20days more. For your kind attention service centre staff have not talked properly and they behaved very rudely with customer. What the hell is this? I have purchased this costly handset and facing problem with set, roaming around the service centres and facing the rude behaviour of nokia care staffs. I am not staying at 1 place due 2 my job and its very difficult to visit repeatedly after 15-20days.
I would like to ask 1 question “Why do people purchase Nokia handset at high price whereas same features are available in non-branded or other branded sets at low price?”As i think its the believe in Nokia brand handset and the service provided by Nokia.I m very sorry to say that both things are vanishing day by day.
I am hoping reasonable action as earliest. Otherwise i have to take hard steps and i have 2 knock consumer courts.

SAURABH KUMAR