Nokia Mobile Phone — E63 mobile phone issues

Dear Sir,

This a copy of the last mail sent to Nokia team and request your help

Dear Nokia team ,

I am getting contradictory communications from you and your mobile care and this is the frustration what is reflecting in my mails.

Attached is the mails received from mobile care for your reference.

Let me know what action your are taking and how many more days you are going to fool the customer or is it the way Nokia works in India?


Let me explain it once again, this phone is purchased on 19/10/2009 from Sangeetha outlet and is already visited all nokia care center's in Bangalore for solving its manufacturing problems from day one. Currently Nokia mobile care need my permission for sending it for higher level repair.

Purchase details:
Dealer :Sangeetha,
Invoice No : SI/BGT/3469
Invoice Date : 19/10/2009


I have visited various nokia care / dealers more than 6 times and the phone is with Nokia mobile care from 14/11/2009 and currently mobile care need my permission for sending it for higher level repairs. I don't have any more time in visiting Nokia care centers as I have wasted enough time and money in visiting Nokia care centre / priority dealers for solving this phones issues also I have not paid my money for keeping a more than six times repaired phone with me.

Details of Nokia care & address as below

Job sheet number is[protected]/091114/16 .

Mobile Care
#808 7th main, BTM 2nd stage
Bangalore
Contact no[protected]

I here by requesting you to look into the matter and do the needful for replacement of this phone or return back the money paid for it.

Thanks and looking forward for your reply and please don't reply me with your generic answers I need the answer for only two questions am I getting a replacement or my money back.

Regards,

Sebastian
[protected].