[Resolved]  Nokia — Mobile phone software problem

Address:

Bangalore, Karnataka

Dear Sir,

I was unable to do restore factory settings on my Nokia N900 phone (IMEI No: [protected]), while doing this operation it gives a error message saying Operation failed. Hence I had approached Nokia care to solve this issue which is on CMH Road - Indiranagar (Bangalore), they said that they will resolve the issue in 1 day time and gave me a Service job sheet dated 9-Feb-12 with job sheet number[protected]/120209/5 and later called me up and said its not done and then started giving me excuses and reasons that was not correct and made me pay for the service also initially, later I had to call and follow up as there was no response and then they tell me that this is a software issue initially and later they said mother board had to be replaced and it will be very expensive and asked me to take it back without servicing, where I knew they were lying to me and trying to cheat me without servicing it.
Nokia has cheated me by selling a defective product that was from manufacture and the service centre has been very irresponsible in solving this issue and I have been following up frequently with the centre or the Manager and I am told its getting done, and then there is no response for now its been 3 months and I am helpless and cheated by a big company like Nokia as a Customer my issues are neglected.
Please help me get my money back from Nokia, I paid Rs.25,000 for a high end mobile Nokia phone, they have kept it for such a long time and the phone was in proper condition with no defects. The Nokia centre's response has been really terrible towards their loyal customers.

You can reach me at satish.[protected]@hotmail.com or +91 [protected]

Thanks,
Satish