[Resolved] Nokia — MOBITRACKER software need to be uninstalled

Rajeesh Raju

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu

I have purchased my Nokia C5-00 mobile in 2011 and recently I have installed MOBITRACKER software from OVI store.
On seeing my last month bill from Vodafone I have found that this software has been trying to send messages from my mobile to the destination numbers almost every consecutive hours.(Even though it is not getting delivered at the destination I am getting changed for these messages.)
Because of this my mobile bill went up by 4 time the usual amount.

I tried to uninstall the software but it is not allowing me to do so. Please help me to resolve this issue as soon as possible since I am getting charged by Vodafone for the messages.

Please find my details below.

1. Contact Number: [protected]
2. Your Location: IBM India Pvt Ltd, DLF IT Park, Ramapuram, Cehnnai,PIN:600089
3. Device IMEI number.353792/04/730157/2

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Aug 7, 2021

Complaint marked as Resolved

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Nokia India Customer Care

from Delhi, Delhi

Verified Support

Hi

Sorry to hear about your experience. Please write to us on [protected]@ovi.com and do leave your contact. We will have someone from the team connect with you.

Thanks
Team Nokia India

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.