Nokia — cheating by changing the original parts by nokia care centers

Address:

Mumbai City, Maharashtra

i had purchased a nokia e71 handset . my keypads printed button numbers were getting vanished so i gave my cell to a nokia care center(harmony audio pvt ltd) situated at anjali bldg,ground floor, french bridge, opera house junction, mumbai-400007 tel:23870904. i was been told that there was a small liquid damage inside the keypad but i refused to change the socket . when i went to receive my phone date[protected] , when i went home i realized that the phone is hanging and restarting on its own and showing sim card registration failed to any sim cards , so on the[protected] i went to the nokia care as[protected] was a sunday and explained my problem the company Representative was very rude with me and did not answer to my any question properly . i was given the same reason that the mistake was because of that liquid damage and the part should be changes so i allowed them to replace the keypad socket with a new one and i was given the guarantee that the phone will be repaired and given at its best condition after this replacement of the part. yesterday that is on[protected] i received a call from the consumer care that the phone is dead and can not be repaired any more


poins that i can not understand

1) when the phone was given it waz functioning normally so how can a repacement of a keypad can lead the phone to get dead

2) do u make all of your customers fool like this and change the parts?


3)my service job sheet no is:[protected]/110314/15

4) i have not collected my handset and will not collect it till i am provided with a proper answer

5) non reply on this complain within 7 working days may lead to legal action against the company


kindly contact me on [protected]