[Resolved] Nokia N 72 - 5 D Purple IMEI [protected] — PIECE REPLACEMENT | |
To The care manager, Nokia India Pvt Ltd, 4F, Tower-A & B, Cybergreen DLF city, sector-25A, gurgaon-122002, Haryana (India) Subject: Regarding giving intimation about request for refund of price along with compensation for the last 7 months of defective Nokia N 72-5 D purple IMEI [protected] or replacement of Nokia N 72-5 D purple IMEI [protected] along with warranty and compensation due to inconvenience, mental, physical stress and loss of warranty period of more than 2 months during each time (4 time) company visit of Nokia N 72-5 D purple IMEI [protected] before approaching to the consumer court. On 20/05/2009 I was handovered Nokia N 72-5 D purple IMEI [protected] to Nokia care center, RAJLAXMI ELECTRONICS, E-44, nagar parishad complex, opp. town hall, pachkandil chauk, yavatmal, 445001. Respected sir, As per the subject cited above on 15/08/ 2008 I was purchased Nokia N 72-5 D purple IMEI [protected] within the first 3 months the problem/defect/fault was found in the Nokia N 72-5 D purple IMEI [protected] for which I was contacted to the nearest Nokia care center and then after a series of problems/defect/fault are continued till date which I had mentioned as below in sufficient details. Every time I was visited to Nokia care center Every time I was advised that the Nokia N 72-5 D purple IMEI [protected] need to send to the company to solve the problem/defect/fault and will take period of 15-20 days to come back. (by Nokia care center) Sr. No. Of company visit Problem/defect/fault Date Jobsheet No. 1st Battery back-up problem 20/11/2008 [protected]/081120/50 2nd Charging/Battery; back-up battery empty. 17/03/2009 [protected]/090317/38 3rd Applications: performance / usability failure, F.M. beep, Back ground sound waves of low and high frequency. (2nd time company visit mistake) 06/05/2009 [protected]/090506/26 Charging/battery: No charging. BL5C 06/05/2009 [protected]/090506/27 Charging/battery: No charging. Travel charger 06/05/2009 [protected]/090506/28 4th Applications: performance / usability failure, F. M. beep, Back ground sound waves of low and high frequency. (Resending due to 0% improvement in3rd time company visit) 06/05/2009 (Resending date 20/05/2009) [protected]/090506/26 * Before sending 2nd time company visit Nokia care center person MISS RACHNA MADAM personally used the Nokia N 72-5 D purple IMEI [protected] for 3-4 days. She noticed the fault. * The Problem/defect/fault which is mentioned in 3rd time company visit that was found during checking as soon as I had received Nokia N 72-5 D purple IMEI [protected] after 2nd time company visit. * When I had received Nokia N 72-5 D purple IMEI [protected] after 3rd time company visit and checked in the Nokia care center there itself it was observed that the Problem/defect/fault which was mentioned in the 3rd time company visit persists as such with 0% improvement for which I was handovered Nokia N 72-5 D purple IMEI [protected] to the Nokia care center at the same moment. The Problem/defect/fault was observed by the Nokia care center manager and owner and agreed that the Problem/defect/fault is genuine and major. Sir I am suffering a lot since from last 7 months about the Problem/defect/fault in Nokia N 72-5 D purple IMEI [protected] and the service, which is provided by Nokia. During the period I was faced a lot of inconvenience, because o[censored]navailability of extra handset, as will as mental, physical stress, loss of warranty period due to company visit mistake/problem/defect/fault. Sir, I had lost my faith/trust from Nokia and Nokia product. Eventhough once more last time against my will and wish before knocking the door of consumer court I am trying to give you opportunity to -refund price along with compensation for the last 7 months which I was suffered for defective Nokia N 72-5 D purple IMEI [protected] or -replacement of piece along with warranty and compensation due to inconvenience, mental, physical stress and loss of warranty period of more than 2 months during each time (4 time) company visit of Nokia N 72-5 D purple IMEI [protected]. My permanent address Lavande jiwan premchand, Assistant professor, C/o Pawan Electronics, Sahkar Society Complex, Main Road Hadgaon, At. Po. Tq. Hadgaon, Dist. Nanded, pin: 431712, (Maharashtra) Mobile no.[protected]. Thank you Customer Date 21/05/2009 Lavande jiwan premchand Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
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NOKIA MODEL N- 72 — BATERRY FAULTY
I HAVE PURCHASED NOKIA MODEL N-72 ON 07/07/2007 FROM SHREE BALAJI MOBILES, B-15 SRIRAM TOWERS, ASHOK MARG, LUCKNOW U.P AGAINST INVOICE NO BAL/01904. THEIMEI IS [protected] ND BATERRY NO 382066 CHAR NO 196049.
THE PROBLEM IS SINCE LAST TWENTY FIVE DAYS THAT BATERRY IS GETTING DISCHARGED WITH IN 12 HOURS DESPITE THE TOATAL USAGE OF RECIEVING AND DIALLING NOS ARE ONLY THREE TO FOUR VISE A VERSA. THE OTHER FACILITIES ARE NOT BEING USED i.e MUSIC, RADIO, CAMERA ETC.
THE PROBLEM HAS BEEN TOLD TO NOKIA CUSOMER CARE, LUCKNOW TWICE BUT AFYER CHECKING THE BATTERY I HAVE TOLD THAT BATTERY IS O.K. BUT LOW BATTERY PROBLEM STILL REMAINS.
IT IS ALSO CHECKED AND FOUND THAT NO PROGRAMME IS OPEN AND IN ON POSITIONED.
THEREFORE I REQUEST YOUR GOODSELVES TO LOOK INTO THE MATTER AND GET MY PROBLEM AT THE EARLIEST.
RAHUL RAIZADA LUCKNOW
MOB NO [protected] AND [protected]