[Resolved]  Nokia N72 — Shop Owner selling fake old handsets

Sir,

Iam Gaurav. Some time back I purchased a SECOND HAND NOKIA N72 MOBILE from:-

MONU MOBILE CENTER

104, BLOCK NO.1, GOVIND NAGAR, KANPUR

The above mentioned properitor Mr. Monu Bhatia sold me badly used (with changed parts inside by replacing them with duplicate parts n even manupulating the software inside which keeps the usage track record of mobile fone, claiming that its a refresh set n used merely 2 months.
But once when i started using this set, problems came like rain. And the worst part of scenario is when I approached him ragarding this complain he stated " It was your fault of purchasing the old handset". So this was the hieght of cheating a consumer. I could not launch a complain against him in consumer forum because i did not have any legal document for the purchase of above mentioned hand set, as when I asked him for the bill he said that his personal gurantee is enough, but when I forced him he promised to provide the same later, on which he did not stood.
Selling old handsets by changing the original parts n claiming it to be new is a very offensive act against any innocent consumer and thereafter treating illmannerly a consumer is even a more cheap act of in the society.
I could not deal him personally because Iam afraid it could prove dangerous for me by dealing a professional grey market seller.
So its a kind request to please take some actions against the culprits like the above mentiones seller who are selling fake hand sets in the market.

Thanking you

Gaurav