[Resolved] Nokia N72 — Very poor quality of Nokia N72 (batch number [protected]) and very poor service of the Nokia Care center | |
To The Senior Manager (Customer Care) Sir, I bought a Nokia N72 (batch number [protected]) in June 2007 and after around a month it started malfunctioning! The music gallery keeps showing up automatically and hence I am unable to use any other feature of the phone (not even calling and receiving calls). I went to the Nokia Care (in M2K rohini, delhi) and they said there was a problem with the software (some virus) and hence they had to change the software and the company doesn't give any warranty for the software and hence I had to pay for the same. I did pay that time and after changing of the software it worked properly for 2 days and again the same problem. Now again I took it to the Nokia Care (the same one) and now he says the keypad's keys have been shorted and they have to change the module and I have to pay them again. I don't understand what is warranty for if I have to pay them again and again and that too for the same problem. I request you to take relevant action against the Nokia Care center (#15, Manglam Place, Shop No.G8,NN Mall, Adjoining M2K Cineplex, Sector-3, Rohini, New Delhi-110085) and ensure the replacement of my phone at the earliest! Thank you in Anticipation. Yours sincerely, P Dilip Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
i m dinesh shrivastava & i have lost my n 72, 10 days ago & my cell phone consist of many no...which r very important 4 me...so plz trace mobile whose IMEI NO.[protected] & IF ANY BODY FOUND THAT HE LL BE REWARDED ...PLZ CONTACT :-[protected] & CAN EMAIL ME------DR DINESH [protected]@YAHOO.COM ...
Nokia/ Nokia N72 — Poor Quality of set
I had bought a Nokia N72 just 13 months back. To my utter surprise, one day i found the said set not getting on. Straightaway I went to your Nokia Care Shop at Gariahat where I was told that it is a minor problem and was told to to collect it back within 2/3 days. After a week when I called them up they called me there to tell that, this set is completely a spoiled one and will cost around 4500/-. During my short stay there, i could see the dissatisfaction level amongst customers clearly and lackadiasical attitude was seen in your staffs there.I am at a complete loss to understand how a Nokia set is getting spoiled just after 13 months of purchase. It has given a bitter and disgust feeling and i request you to take up the matter strongly so that my disgust feeling do not get aggravated. For your information I am having 5 Nokia sets within my family members. If i am not getting a response from your side, my disgust feeling will cash in and impact will be bad for your company. Please make me feel the way I feel about Nokia and do the needful at the earliest.Thank You
Sincerely yours
Sisir Kumar Lenka
[protected],[protected]
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If select zoom-in option in gallery it is throwing error "Feature not suppoerted". But in the edit mode zoomin option is working. Can anyone help me in this regard.
Thanks in advance
Regards
Ashok