Nokia N72 — My mobile not repaired till now since 3 months and no status

To,

Senoir Management Customer Care Nokia,
India

Dear Sir,

I submitted my mobile phone model Nokia N 72 for service in warranty to Nokia Care point, Panjagutta, Hyderabad, Job sheet No- 72293.


due to the problem that Messages are not getting saved in the mobile which have purchased i.e is N72 model. I have given for the service at the Nokia Priority service centre on date 12/02/2008 and center has given the delivery date on 18/02/2008.

here are the details regarding the Invoice of the mobile which i have purhased from mobile center named Sangeetha, Ammerpet, hyderabad-500016, having TIN No: [protected], CST No: 90252240, dt:10-04-74, Purchase date: 30/12/2007 and
Invoice No: SI/GRN/10160.

till now there is no status updates regarding the repair, just they are postponing the delivery date by giving reason that tiill now they didnt recieved from the service center.
Since then i am following up on them every 3 alternate days but what answer i get is that your handset has gone for the backend service repair and till now it has not returned back. even still the same word is continuing from them.

I am really frustrated to hear these answer since 3 months from a company which claims to be number one in Mobile phones. but sorry to say that the service which you provide to the customers is really pathetic.

do understand the problem iam facing with out having mobile these days. iam an hardware / software service guy unable to be in contact with my customers which made me to lose my Business and the relation which i had with my network.

atlast i would to say these words that iam not going to accept the same mobile which would get repaired possibly. and i would like to demand a New Mobile with which i can satisy my self overcomming my problems which i have faced these days in any circumstances.

Hope atlease now an immediate response comes from your side, if not im planning is to approach Consumer Court.

waiting for your reply,

thanks
rajashekar karadi