Nokia - N72 — Use of Handsets while repairing and changing of Parts along with Worst Possible service by Nokia

To,
The senior Manager (Customer Care)

It is really very sorry to bring to your kind notice that a reputed company like Nokia is using it's service centre to bluff customers.
I had given my Nokia N72 handset for service at Infotel Services at Gariahat, Kolkata since my handset went into an offline mode and had a problem of multiple function scrolling up with the press of one button. My handset was given for service on 02nd May 08 and the delivery date was given on 09th May 08. I had been there to collect the handset on 09th May and after making me wait at the service desk for 1 hour it was given to me with only the offline mode rectified. Then again they gave me a date on 13th May and on the date I was said that the problem could notbe rectified and to come after 4 days. Now again I had been on 24th May and now I was told again to come after 3 days and when I stressed upon taking back today itself they made me wait for 30 min. and delivered. But to my shock while taking the phone back I found that the Facia has been changed and some body else has been using the handsets since it was stuffed with unknown sms's.
Now when I declined to take the handset they changed the facia with another one and started to deliver the handset with my signature.
Please help me by taking necessary action so that I can take my handset back.