[Resolved]  Nokia N73 — Please replace my handset

Nokia N73 — REPLACEMENT OF HEADPHONE

RESPECTED MANAGER,

SIR,

I HAVE BOUGHT NOKIA N73 ON[protected], NOW I GOT A PROBLEM WITH THE HEAD PHONES, I HAVE SHOWN THE PURCHASING BILL(QUOTATION) AND MY HEAD PHONES, AND NOW THEY ARE ASKING THE BILL OF PURCHASING SHOP "TIN"
NUMBER, THE SHOP OWNER HAS WRITTEN THE TIN NUMBER ON THE QUOTATION BILL.

BUT NOKIA CUSTOMER CARE CENTER IS NOT ACCEPTING THE COMPLAINT.

Nokia N73 — Problem while loading file from pc

Dear Sir,

When i am trying to load a file (GAME) from PC it showing CERTIFICATE EROOR .

Please Revert as soon as you can.

Regards
Tarun

Nokia N73 — LD case on swapped handset

Just after 5 days of purchase my Nokia N73 got network problem & Nokia Care people told to swapped it with new handset but after 1 month they give me another N73 which is in very bad condition. After using for 2 months my this handset again showed network problem & after inspection Nokia Care peronnel told that its warranty is void as it is a LD case.
I am sure the spots on mother board is not of water (as water gets evaporated without leaving any spot) & are of any other liquid & also as the screws are also in very bad condition which is possible only if th set is dropped in water & not dried & repaired.
What should I do?

Nokia N73 — replacement of the handset

To
The Senior Manager (Customer Care)

Sir,

Re: - Replacement of Nokia N73-1 ESN /IMEI No. [protected]

I am shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. There are n numbers of problem with the above mentioned phone which are like - power, phone restarts / reboots, dust/dirt inside, charging /battery backup poor and empty, phone also hangs.
Due to this I am going through mental stress and lot of inconvenience as I have other liabilities too and important work to do. Due to not availability of my Phone I am unable to Contact anyone and wise versa.
I tried to contact Nokia many times through different medium i.e. Phone, through internet, I also visited to Service Centre six times in 20 days to check the status of my report.
My job sheet number is[protected]/080703/145 (3rd July 2008), given by Nokia care. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
If necessary action not taken, I may knock the door of consumer court. Thus look into the matter and take immediate action.

In anticipation of your prompt response,

Thanking you,

yours faithfully.


MOHD FAROOQUE
[protected]

Nokia N73 — replacement

i had bought a nokia n73 music edition in july 2007 the phone was working fine until recently
the phone's keypad does not function at all i had given it to cuctomer hyderabad twice and after thirty days in thier cuctody the phone still malfunctions and now even my warranty period is ending

Nokia N73 — REPLACEMENT FOR NEW HANDSET

I had purchased new nokia n73 music edition on 22/08/2008 and after 20-25 days my handset is not working with gprs getting disconected within 5 min. and i submited my hadset in nokia care on 04/10/2008 and they told me that you handset is having some hardware problem and they sent my handset to L6 mumbai and still now i have not got the handset and my job sheet no. is[protected]/081004/34 so please help me.

Nokia N73 — nokia

my PHONE HAS-WON-GBP-550,000.-POUNDS-IN 2010 T-WORLD-NOKIA-PROMO-IN-UK.SEND DETAILS TO [protected]@yahoo.com

Nokia — Replacement of nokia handset

Sir/Ma'am,

This is regarding the C3 hand set that I purchased from Cellucom Retail india Pvt ltd(Shop no. 17418,Centerstage Mall Sector 18,Noida) on 12.06.2011.(Bill No.[protected].

On Monday(13.06.2011) I observed that the moment the call gets connected there is a sparking noise coming from the speaker.

I went to the dealer on Tuesday(14.06.2011) and complained to him about the minute problem.
As you have to observe very minutely that sparking sound.

He asked me to visit the service centre,in case the problem persists.

I stopped using the phone on tuesday evening(14.06.2011).
You can even check the total talk hours on the hand set,it will be approx 7 hrs (as I used it only for 2 days only).

I went to the service centre (Micronas Telecom,C4,sector 2,Noida) on 20.06.2011.

They checked and deposited the hand set commiting that the same would be ready by evening.
But in the evening they said ,you will get it on tuesday(21.06.2011).

I went on 22.06.2011 to collect the same,they confirmed that we have replaced the ear piece and the problem is now rectified.
But when I checked it , the problem was still there.

They again said Sir we will do it now,and will return the same by evening.I aggreed.

But when I again went in the evening to collect the same ,they said we are not able to repair it,this needs to be sent to the factory for repair.This will take 10-15 days.

Then I logged a complaint with the service centre at Nokia Care Line[protected].

They told it will take 48 working hours to revert(max).

When no update came from there side I called them on Sunday26th June at 30303838.

They said some higher autority will call you.

Then I got the call today(29th June) in the evening that the Hand set is repaired and is ready for delivery.

I went to the service center to collect the same ,again I checked there only,the same problem was still there.

They acepted and said that now we will send it to the Head Office and they will check and this will take approx 10 days more from now.

They called me two times to collect the set ,but the problem in the sset remained there.
It takes 1 hour for me to reach there service center.

I went there 6 times in last 10 days.They(Nokia) harrassed me during this period.
Mental stress is there on my mind due to this.

I explained this to 5 execcutives in customer care[protected],but of no use.No body is there to help the customer.

Is this the way NOKIA deals with its LOYAL customers.
(All my family members are using Nokia only).

I customer is running from pillar to pillar to get a TWO days old hand set repaired.

You are kindly requested to look into the matter and get my hand set replaced with a new one.

Hoping for quick and positive response.

The Invoice and the Service Report are attached along with for reference.

Complaint logged with Nokia Care line , complaint no : 1-[protected].

Hand set IMEI : [protected]

Regards,
Tarun Madan
[protected]