[Resolved]  Nokia N73 Me — delayed service

Dear Sir/ Madam,
I am going through a great extent of suffering due to the fault in my Nokia n73 and No proper reason provided for delayed service
Finally I have decided to lodge my complaint after so much of distress. I am a doctor by profession and i neednot mention how important it is to recieve the calls and due to the fault I am facing great inconvenience.

Following are the details

1.Purchased the handset during mid of march.

2. First problem occurred within a month. I went to the service center

The faults detected by the engineers were:

Power : phone restarts/ reboots & Cellular access : No service
Comments: Auto off, hanging problem etc

They are not able to detect the issue and have delayed in the service
3. After repeatedly calling them They have promised to change the handset but have delayed it more than a week.

4. you know how important it is for us to be in touch with the patients and hospital.

5. They asked me to call after two days and on calling them they say the handset will be replaced but you have to wait for 8 days.

So i request you to please check this issue.


The details are
Location and complete address of the Nokia Care Centre (where your handset is submitted) :
Bright Point India Pvt Ltd
Address: Phoenix House, C wing, Third floor,
Phoenix Mills Compound, Senapati Bapat Marg,
Lower Parel- West, Mumbai-400013
Phone:[protected]/1/2/3
Fax:[protected]
Email: [protected]@nokiacareindia.com

IMEI (International Mobile Equipment Identifier) /Serial number :
[protected]

Latest Job slip/repair number: mum0388479


Place of purchase and date (complete address of the dealer)
Essar telecom retail ltd
shop no 10, grnd floor
shivam apartment
mumbai
06th march 2008

Date when the phone was submitted: 03rd April 2008

Your alternate contact number [protected]/ [protected].
Hope to recieve support from you.


Best Regards,
Dr Deepak