[Resolved]  Nokia / N73 Music Edition Mobile — product defect

DEAR SIR,

I HAVE PURCHASED NOKIA N73 MUSIC EDITION ON DTD.[protected] WITH BILL.

THEN AFTER 3 MONTH THERE IS PROBLEM FOUND IN CAMERA THAT IN CAMERA WHEN WE TAKE PHOTO THERE IS BLACK BIG DOT FOUND IN PHOTOGRAPH.SO, REGARDING THIS MATTER I AM GOING AT NOKIA CARE CENTRE AND TELL THEM ABOUT THIS PROBLEM.SO,THEY ARE UNABLE TO REPAIR THIS PROBLEM IN RAJKOT SO THEY SAY THAT WE HAVE TO SEND IT DELHI AT OUR MAIN REPAIRING CENTRE AND AFTER 20 TO 25 DAYS IT WILL COME BACK.SO, I AM AGREE ABOUT THAT. THEN AFTER 20 DAYS WHEN THE MOBILE COME BACK FROM NOKIA REPAIRING CENTRE .AND I AM CHECKING THE MOBILE BUT THERE IS SAME PROBLEM FOUND IN MOBILE SO I COMPLAIN TO THEM THE REPAIRING IS NOT DONE IN MOBILE SO THEY REPLY ME THAT AGAIN THIS MOBILE WE HAVE TO SEND AT DELHI AND IT WILL COME AFTER 20 TO 25 DAYS.THEN I AM AGREE ABOUT THAT THEN AFTER 20 DAYS WHEN THE MOBILE COME BACK FROM NOKIA REPAIRING CENTRE .AND I AM CHECKING THE MOBILE BUT THERE IS SAME PROBLEM FOUND IN MOBILE SO I COMPLAIN TO THEM THE REPAIRING IS NOT DONE IN MOBILE THEY REPLY ME WE HAVE TO SEND IN AGAIN AT DELHI REPAIRING CENTRE.

THEN I DECIDE TO GO ANOTHER NOKIA MOBILE CARE CENTRE FONEZONE AT RAJKOT.AND TELL THEM ABOUT THIS PROBLEM SO,THEY ARE UNABLE TO REPAIR THIS PROBLEM IN RAJKOT SO THEY SAY THAT WE HAVE TO SEND IT DELHI AT OUR MAIN REPAIRING CENTRE AND AFTER 20 TO 25 DAYS IT WILL COME BACK.SO, I AM AGREE ABOUT THAT.AND THEN AFTER 22 DAYS NOKIA CO. GIVE ME MOBILE BACK WITH REPLACE THE CAMERA IN MOBILE.AND NOKIA CO. GIVE ME NEW IMEI NO. OF MOBILE.

THEN AFTER 20 TO 25 DAYS THERE IS PROBLEM FOUND IN CHARGING THAT HE MOBILE BATTERY NOT CHARGING.SO I AM GOING AT NOKIA CARE CENTRE AND TELL THEM ABOUT THIS PROBLEM SO THEY SAY THAT WE ARE UNABLE TO REPAIR THIS PROBLEM IN RAJKOT SO THEY SAY THAT WE HAVE TO SEND IT DELHI AT OUR MAIN REPAIRING CENTRE AND AFTER 20 TO 25 DAYS IT WILL COME BACK.SO, I AM AGREE ABOUT THAT.THEN AFTER 25 DAY NOKIA CO. GIVE ME WITH REPAIRNG.

THEN AFTER 20 TO 25 DAYS THERE IS SAME PROBLEM FOUND IN CHARGING THAT THE MOBILE BATTERY NOT CHARGING AND I FOUND THAT THE CAMERA REPLACE BY NOKIA COMPNY’S RESULT IS NOT SAME LIKE OLD.REGARDING THIS MATTER I AM GOING AT NOKIA CARE CENTRE AND TELL ABOUT THIS COMPLAIN..SO I REQUEST THEM TO REPLACE THIS MOBILE WITH NEW ONE BECAUSE THIS MOBILE IS FAULTY. SO AGAIN THEY SAY THAT WE ARE UNABLE TO REPAIR THIS PROBLEM IN RAJKOT SO THEY SAY THAT WE HAVE TO SEND IT DELHI AT OUR MAIN REPAIRING CENTRE AND AFTER 20 TO 25 DAYS IT WILL COME BACK.SO, I AM AGREE ABOUT THAT. AND NOW AT PRESENT MY MOBILE IS IN NOKIA CARE CENTRE DELHI. AND I HAVE NO MOBILE IN SPARE SO MY BUSINESS IS STOPPED SO WHAT ABOUT MY BUSINESS LOSS BECAUSE OF THE MOBILE.WHAT ABOUT MY WARRENTY LOSS BECAUSE THERE IS ALMOST 125 DAYS MOBILE STAY AT REPAING CENTRE.

SO I REQUEST TO YOU THAT PLEASE DO NEEDFUL IN THIS MATTER BECAUSE IN NOKIA COMPANY NOBODY GIVE ME SATISFIED REPLY.AND MY DEMAND IS THAT COMPANY GIVE ME NEW MOBILE WITH FULL WARRENTY.