Nokia N79 — REPLACEMENT OF MOBILE

versatileprakash

from Dehradun, Uttarakhand

Address:

Nainital, Uttarakhand

Date: 30.09.2010
To

(Sub: Request to replace the present defective Nokia handset with a new one.)
Dear Sir,

I had purchased Nokia Handset (Model Name - N79,IMEI NUMBER– [protected], INSTRUMENT TYPE-PHONE, TECHNOLOGY TYPE- 3G) on 28.11.2009 from MOBILE STORE, HALDWANI, UTTRAKHAND.

After four months of purchase, the handset is showing frequently the display problem. This handset has been sent more than three times to Nokia service centre,one time at haldwani and three times in delhi (Dexters Mobile Care),but the problem still persists. Here I would like to mention that this service centre is very far from the place where I stay. It’s really problematic and very tiring for me to go to the shop after the regular work. For my project work,I heavely depend on my mobile. For this problem with my mobile my work is also getting affected.

Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction.

I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.
In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.

Yours faithfully,
Prakash Mahara

Kartikaye colony,Phase-II
Kusumkhera,Haldwani,Nanital,Uttrakhand-263139
Present Mobile No -[protected]

Address for Correspondance:-

Prakash Mahara
Room No.239
JCB Hostel
DTU,Bawana Road,Delhi-110042

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Comments

Anish Depankaj

from Chennai, Tamil Nadu

Nokia N79 — Replacement of handset

Respected Sir,

I have given my nokia n79 handset to the malleswaram nokia care bangalore on 21st of may'09. They asked me to come to the care saying that my handset is ready but when i went there i saw it it has not been repaired. They did this with me thrice and after that they told me they cannot repair my handset so they will replace my handset. After one and half months time they give me a handset which was of different color and it looked awful. I asked them to give me a handset of the color which i had and they told it will take a weeks time. Now its more than 2 months time but still they are not giving my handset back. They are just delaying it by saying something or the other. I have talked with nokia customer care regarding this and launched a complain regarding the same but all went in vain. They are also not taking it seriously. I have bought the handset on 31st dec '09 for Rs. 20, 000 and I have used the handset not more than 2 months as i have faced many problems with the handset and given to two ohter nokia cares in bangalore before giving to malleswaram.
Please help me regarding this. I will be highly obliged to you if you take an action against them as soon as possible.

vandana vishwakarma

from Dindigul, Tamil Nadu

nokia/N79-1 — replacement of mobile

dear sir,
I have purchased nokia N79-1 mobile on[protected] having batch no [protected] ,which in not properly functing .the same was inspected at jaipur costemercare office and,it was informed by them,that there is some problem in its hardware and it could not be reparied at jaipur office. The jobsheet no is[protected]/091027/13 dated[protected].the jaipur ofiice also informed that the mobila has beeh sent to Delhi office for repairing.
sir i purchased this mobile with the faith that Nokia is no 1 in mobile product,but i was wrong ,our priduct are not so reliable,i paid my hard earn money and i want full value of the same. I reqest you, pelese replace the same with the new one rather than its repairing.
thank you
Vandana vishwakarma

vandana vishwakarma

from Dindigul, Tamil Nadu

Nokia N79 — Replacement

Dear sir,

I had purchased a New Nokia N79 on dated 04/07/2009 from M/s. Explore, M.I. Road, Jaipur vide Bill No. BRFP/CM/2716 for Rs. 17,460/-.

It started giving trouble and its hardware is not working. Jaipur (Rajasthan) Nokia Care at New Sanganer Road has sent it to Noida Centre vide Job No.[protected]/091027/13 Dated 27/10/2009.

I want the REPLACEMENT Of the same with a new Set at earliest.

Please do the needful.

Thanks.

Vandana.

sunil kumar sharma

from Kolkata, West Bengal

.Dear sir,

I had purchased a New Nokia N79 on dated 28/09/2009from M/s. sky line comminication vide Invoice No. 5370 for Rs. 14600/-.

It started giving trouble and its hardware is not working. Nokia Care at kalighat branch has sent it to kolkata Centre vide Job No.[protected]/09111/3 Dated 16/11/2009.

I want the REPLACEMENT Of the same with a new Set at earliest.

Please do the needful.

Thanks.

Sunil
Read comments

Gopesh Walia

from Jammu, Jammu and Kashmir

nokia : model n79 — No replacement for defective piece.

i bought a nokia nokia n 79 on 8th jan 2010 from ghumar mandi, ludhiana
i got a defected piece, which the camera was not functioning.
i gave it for repairs to nokia care centre on 16 jan.
which i was supposed 2 collect in evending tha same day.
as they were not able to repair the phone.
n wanted the phone to undergo more repairs which will take another 15 days.

i dnt think so i need to wait for more than the days i hv bought the fone.
i need a replacement as i got the defected piece.
i subbmited the phone within 1 week.

i hv everything original, with bill dated on 8jan2010.

my job sheet no. is[protected]/100116/54

Aditya

from Bengaluru, Karnataka

Hello,
The N79 is a very buggy phone from the firmware to the hardware. I myself being an N79 customer can tell this. Listen my phone developed a blank screen problem. I took it to Nokia Care, they told me my warranty is void as there is liquid in my device. I was shocked as there has been no water spill to my phone. I took my phone back.

I sent a notice to Nokia head office about my issue requesting for replacement or i will sue them and will approach media. And after 4 days they replied and told they will replace my phone. The next day i was given a brand new sealed N79 from Nokia care. You can do the same.

Raghavendra Rao S

I agree with your complaint, You said that you were given a replacement of the mobile, was the price of the moblie given to you was comparitive to the mobile what you have actually purchased..