Nokia N8 — No replacement parts available

Address:

Maharashtra

I own a Nokia N8 handset and have been using it for the great 12 mega-pixel captures it has been giving me.

I have always been a Nokia loyal from my first 8250 in the year 2000 to the N8 now. Even though all my friends have been slowly switching to other brands of phones, I have held on to the Nokia label.

Recently, as my N8 mobilephone suffered a fall, the bottom plastic casing was damaged and needs quick replacing. I dropped in at the Nokia Care centre at Dadar East and after inspection of my phone, I was told that the part is unavailable and I will have to wait for a good 10 to 15 days before the part is sourced. What was also appalling was that I was informed that I would have to make a payment immediately for the repairing that would happen more than two weeks later!

Is this the customer support that Nokia offers? Would I have to move around with a damaged phone till the repair happens?

I really think that it is befitting that other brands are being chosen instead of Nokia in the market... I thought I would be a loyalist till the end. But this recent development has forced me to look at other mobilephone brands.