[Resolved]  Nokia N85 — Defective Replacement

Address:

Chennai, Tamil Nadu

Dear Sir,

I purchased N85 Model of Nokia cell phone at the end of year 2009 for Rs. 27,000. Within two months, it has got a problem in charging i.e. charging point in the mobile got shakened/disconnected. On 8th January 2010, I gave my cell phone to the Nokia service provider in chennai city in the following address.

Rocky Agencies,
32, Thiru Vi Ka Road,
Opp Satyam Theatre, Royapettah, Chennai-14. ASC No. 312_465550.

Job Sheet No:[protected]/100107/141.
RN No: RN103296.
Cell Phone ESN/IMEI: [protected].

Till Date, 4 times my cell phone was replaced with the new pieces. But it is saddening to say that none of the replaced cell phone has worked properly. It seems all are already repaired/damaged one.

I lost my image on the Nokia company and also the service provider.

I spent around Rs. 27,000 in the purchase of cell phone, but I was not able to use it even for two months with out any problems.

I don't know the concept of replacement. Even after replacement, the cell phone has got additional problems like frequent switch off, often asking insert sim, etc.

Fourth time also, I got the same model with ESN/IMEI: [protected]. It also continues with the same problem (Job Sheet No:[protected]/100320/73, Date:[protected]

I am totally disappointed with the phone and the service provided.

On 28th September 2010, again I handed over the phone to the same service provider and asked them to replace the same with a new/ latest model (Job sheet No:[protected]/100928/102).

Atleast hereafter, they should not supply phone with the same problem.

Through this letter, I ask them to replace with a new/latest model with out opening the pack with all necessary accessories equivalent to my purchase cost. I don't want once again the opened individual piece. I want a full set with the following:

New/Latest packed set (Equivalent to the cost of Rs. 27,000, my purchase price)
Charger
Head set
Battery
Memory card
Data cable, etc.
Guarantee/Warranty Card

If the new set is a opened one with no accessories, sorry I will not accept it.Also I will not accept any phone which is less than the cost of my purchase price.

If I am not satisfied with the new one, no doubt, I will lodge a complaint with the consumer court and claim compensation also.

Hereafter I will not approach either the company or service provider.

I got a mental agony due to this in the last one year.

Can I atleast now get the solution at the earliest? I will not wait for more days also.

I regret to inform you that hereafter I will not go for nokia cell phone and approach the above mentioned service provider. I will not recommend also.

Yours,
Dr. N. Thangavel
Principal
Cell : [protected]