Nokia N96 — Frequent hanging and Restarts automatically | |
I bought a new Nokia N96 in April 2009 in New Delhi.Within a week its display has gone.Then I got it replaced .The phone was working good for less than half an hour,Then it got switched off.Thats it.Phone is dead.I got it replaced again.Now I am using 5th replaced Nokia N96. It frequently hangs and restarts automatically and at times half of the screen display is gone. Nokia is refusing to give the cashback. So what can i do now? I lost the reliability on this model and I am not interested in replacing it with any other Nokia models.Can i go to the consumer court for these problems?If so,then how can I approach the consumer court?Please tell me some remedies for this problem(I have shifted to chennai now). Was this information helpful? | |
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Nokia — New Nokia N-96
Dear Sir,I had purchased a new Nokia n96 with the IMIE no [protected] on the 8th October 2008, after using it for a day I realised that there are some scratch marks & dirt inside of the phone & on the screen I was advised to get this thing rectified from the Nokia care centre. I submitted my phone on the 12th of October in the Noida Nokia care centre for that & was told that I will get it back in two days. I went on the 14th & the phone was given to me to my surprise the phone was in a very bad shape with scratches on the outer body & more scratches on the screen inside & some hairs of the brushes. I did not take the phone & instead I lodged a complaint on the Nokia customer care helpline[protected]. I was assured by them(Nokia) that the screen would be replaced & was given a complaint no (2-3G9ZAN), I was also promised that the phone would be given to me within 3 to 4 working days. on the 27th I again went to care centre & I was again given the phone in the same condition as last time. I have been trying since then to contact the Nokia care centre & the customer care helpline no but I have not been able to get any solution.
It has been almost 22 days since I had bought the phone, since then I have been facing harassment from them. I am a working man & have to sit for hours every day at the care centre just to know the status of my phone.
I would request you to please help me in this regard.
Pradeep Anand.
([protected])