Nokia — service center

Address:Jabalpur, Madhya Pradesh

i gave my cell to service center for repairing but i could t get it after 1 year and they are avoiding me from 3 year.what should i do now.
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I have bought a nokia 5310 xpess music model with IMEI No. [protected] from Dealer's address: Balaji Watch company
B.O. R.R. Street
opp. Nartaki Theatre
Nellore-524001
Andhra Pradesh
on 06.11.2008 but this model keypad was not functioning properly so i submitted in the nokia care center
Address of the nokia care centre:Micronas Telecom, C-4, Sector -2 Noida
on 30.07.2009 with
job sheet number[protected]/0907/200
but i havent yet received the mobile handset back. After many negotaitons they provided me with a spare handset on 08.07, 2009 but they didnt provided the exact date when they are going to give my handset back.
MY NOKIA BH-109 BLUE TOOTH HAND FREE IS GIVEN TO BHARATI TELICOM, NOKIA CARE, TEZPUR, SONITPUR, ASSAM IN WARRANTY PERIOD, VIDE JOB SHEET NO 18313 DATED 09/12/2013. BUT TILL TODAY I HAVE NOT RECEIVE IT BACK. EVEN BHARATI TELICOM NOT RECEIVE THE PHONE

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