[Resolved]  Nokia — fake nokia products

Address:

New Delhi, Delhi

to.mr. manoj wadhawan and nokia india.
This is for reference that how a customer suffers by nokia.
copy of letter or complaint which i was mailed through registered post
.hope you will solve this matter. thanks, i was receive phone on 20-05
2010 but same problem ,again i wl submitted in nokia care with same
job sheet no. given below.Job sheet no.[protected]/110430/25
,dated.30.04.2011 and
[protected]/29,dated. 08.05.2011.pl. replace this defected
handset into new.i was mailing you again and again .pl. revert
a.s.a.p.
To,

Date:[protected]
The Nokia Care ,
Nokia India Pvt Ltd.
SP Infocity, Industrial plot no 243,
Udyog vihar, Phase–I,
Dundhera,Gurgaon,
Haryana-122016 India.

Sub: Handset Nokia E-72 not working properly since purchased,IMEI No:
[protected].

Sir,
I wish to inform that I had purchased handset E-72 nokia vide bill
no. 0010332,dated: 23.03.2010,Rs. 18500/- with two years warranty ,
from Nokia priority dealer {planet infocom} D-154 kamla nagar ,Delhi-
110007.
My problem is the feature of e-mail synchronization option did not
working automatically and the phone used to hang up frequently.
In this regard I want to bring your attention to complaint no:
1-[protected] hs been lodged by me dated:[protected] in nokia customer
care.[protected].
They had tried and changed all the settings one by one every day to
solve these problems ,but did not find any solution. Mr. jai singh
bhati (nokia customer care) is the person whom I had contacted more
than 20 times, he used to say to change the settings ,reset your phone
,format your memory card, upgrade your phone software ,but even these
solution had never solve my problem.
The nokia care (Durga Communication) 126, mall road Kingsway camp
Delhi-110009 is not capable to diagnose the fault, since the mobile
is not providing the features for which I had purchased . All time
they people not rectified issues, but upgrade handset software.
In the above mentioned nokia customer care Mr. jai singh bhati and mr
sunil kumar (superviser) is very much familier to me , they know very
well how many times I had called up in customer care[protected] to
solve these issues. Every time I get a silly answer that please wait
for another two days or five days ,we are going to transfer your case
in R&D team and wait for another five days.
Now I think I would never get rid of these weeds. So may I request
you to kindly replace my handset or refund my money as soon as
possible.
Through this letter I am giving you the time period of 15 days from
the date of this letter to solve this matter.
In the case of your failure upon my above request, I had no other
option left but to register the case to consumer forum.
For your reference I am enclosing the copy of invoice and the itemized
bill of network service provider which shows how many times I had
called up to nokia customer care.
I request you to please take this matter seriously and oblige.

Thanks & regards

Sunil Dhingra
Ph:[protected],[protected]
E-mail: [protected]@airtelmail.in
New complaint id :1-[protected] dated. 23.04.2011.
Job sheet no.[protected]/110430/25 ,dated.30.04.2011 and
[protected]/29,dated. 08.05.2011.
Facing new issues in handset automatic switch off, shows signals full
on screen but caller hear not reachable. When see for sms phone will
hangs up.then remove battery for restart.






cc :Nokia Regional Office ,Nokia India Pvt. Ltd , 1st and 2nd floor
,Tower A, S P infocity ,industrial plot no-243.Udyog vihar , phase
-1Dundahera,gurgaon ,Haryana -122016