[Resolved]  Nokia — Irresponsibility and behavior from Nokia

Address:

East Delhi, Delhi

Dear Concern,

I am Prince Chauhan from Delhi, India. Being a regular user of Nokia products, I have purchased a Nokia 5235 Come with music handset on 14th June 2010.

One month ago, my headphone has stopped working. I was not able to use my headphone. So I show it to Nokia Care (N.R.I Communication, O-9, Lajpat Nagar, New Delhi, India) on dated 01.Nov.2010. They told me that you should mention all accessories serial no. on your bill. And they didn’t submit my headphone.

Again on 03 Nov. 2010, I show my headphone with revised bill to Nokia Care (N.R.I Communication, O-9, Lajpat Nagar, New Delhi, India) and submitted to Ms. Sheetal Sharma.

On 4 Nov. 2010, they has call me and said, your bill is not proper and your bill dated is not visible on your bill. So please correct it and resubmit your bill.

I understand that it was a valid reason, So that Again I re-submitted my corrected bill on dated 08 Nov. 2010 with all required device information.

But they didn’t call me that what’s the process of my headphone. So after 2 week, I called in Nokia Care for my headphone progress. But I shocked to see irresponsibility and behavior from Nokia Care. They told me that your bill not submitted yet so we not able to send it for replacement. When I informed them, I already submitted my bill in your Nokia Care on Dated 08 Nov. 2010, Monday. Then they found out my revised bill. Again give me same reason for the same that your bill is incorrect.

I am attaching both the revised bills copy and service job sheet scan photo copy.

My Handset IMEI No is [protected], Invoice No. is TZ2K9..M764 and Job sheet No is 13366.

I will be happy if you respond early. Hope to see that NOKIA maintains its worldwide reputation.

Thanking you


Regards,

Prince Chauhan
55, Nangli (Razapur), Nizamuddin-East,
Near I.S.B.T. New Delhi-110013
Email –ID: prince.[protected]@hotmail.com
Contact No.: +91-[protected]