Nokia — Poor quality product, Pathetic Service, exorbitant charging

Address:

South West Delhi, Delhi

I have bought a Nokia E6 smart phone from Mobile Store on 26/10/11 with IMEI No [protected]. About 20 days back I faced with a problem of screen locking sliding switch not working properly. Being an engineer my self, I can say it is a problem of material used in the phone. I had taken it to the NOKIA CARE center in Lajpat Nagar, where they said this can't be considered under warranty and will cost Rs. 1500/- towards replacement of components and I will have to leave the phone there for a one to 2 days. I raised a complaint with NOKIA through their customer care no as well through their chat link (Chatted with Rohit), where he raised a complaint ( No. 1-[protected]) and assured that a technical person will be calling me with in 48 Hrs. I have visited different NOKIA CARE in Okhla, Dwarka, Kotla Mubarakpur for the same problem, also spoken over phone with the Karol Bagh center. The cost of the component was different in each of these NOKIA CARE centers ranging from Rs. 1500/- at Lajpat Nagar to Rs. 6850/- in Kotla Mubharakpur. I have called NOKIA Customer Care many times only to realise that they don't help the customer requiring help. NOKIA customer care executives who are approached through[protected], doesnot know the correct cost of the component. Every time the executive who come on line, say he is escalating the complaint and also confirm there is no past record of my complaint is traceable in their system. Every time they give an assurance for a call back with in 48 hours and that never happen.

Though it is a product quality problem and should have been covered under warranty, with bitter experience now I only want this component to be replaced at the correct cost. I seek your help in getting my grievance attended fairly.

Thanks,

Venugopal.