[Resolved]  Nokia Priority Dealer, Salt Lake, Sector V — Fraud Nokia E6-00 device and Not Servicing/Replacing it within Warranty period

Address:

West Bengal

Fraud Nokia E6-00 device (touch plus qwerty) (priced around 17k INR) and Not Servicing/Replacing it within Warranty period


I bought Nokia E6-00 device on 9-Aug-11 from Nokia Priority Dealer,Salt Lake, Sector V. Just after One Month, its FLash light started erratic behaviour and Battery started draining out.

Due to festive season and personal problems I was not able to contact the service centre in kolkata.

On 18 OCT 2011, I went to address my query to the NOKIA service centre.By then the transreceiver was also not working. But other features were working ok and I could receive calls if i kept the loud speaker on. The technicians kept the device with them, and told me to come the next day.

But at night (around 8 pm) they called me up and reported they will not repair it and before telling any reason they disconnected the line (I tried to call them back but the line status remained busy).

Next day, when I came to collect my Mobile, they gave me my mobile totally dismantled with Circuit burns all over the device.They alleged me they were due to water logging into the device and had made my device non-warranted. Moreover, they did not have the spare parts to even replace the defective pieces. When requested, they rearranged the phone so that it can be taken in one piece.

Even the owner of the Priority Dealer Outlet supported the technician and they evn generated a customized bill when i asked for a receipt of the service.( My original service BILL was taken from me which had the defects written). Now my mobile has stopped functioning what it was doing before the service.

Please stop this day light fraud.