[Resolved]  Nokia — Pathetic After sales Service

i had buy nokia 6300 before 3 month .
function of mobile is good but there is one problem getting started when i put my mobile for charging there is heating problem & within one houre half bateri geting low inspite of full charging .
because of these problem i go to monile shop where i purchase my mobile they keep mobile with them for sending it to service centre.
after 15 days they give my mobile back but problem with phone remain same.
can i get replacement of my mobile & if not what can i do?

Nokia — pathetic service after sale..

i bought nokia n82 in the last week of feb 2008 after 9 days its display showd some scratches and nokia care people said it will be replaced free of cost as set is under warrantee.. but somehow we dont have it right now and we will get back to you and taken my number .. i kept on visiting different nokia care centers but couldnt get the display anywhere someone gave me number of service head (mr kalsi).. i tried to call him also but he never recieved the call then last week somehow i got confirmation from sec 35 nokia care center in chandigarh that they have got the display.. i went there the attendent (owner i guess) said its of rs 1810 .. i asked set is under warrantee and he refused saying its breakage inside so you will have to pay i can only give you discount i said ok as i wanted my phone to be right .. he took my handset and i asked for reciept he said you can collect it from me only after 1 hour .. after one hour he returned my handset and asked for rs 1700 .. i said ok give the bill for same .. he said you give me the set he called up some guy took my mobile inside other cabin.. and i heard asking him to his guy make the bill for display and write that set is damaged or so .. after few minutes he returned my mobile giving me 2 manual invoices one for around rs 1550 and one for rs 150 for damage repair moreover he put scratches on the front glass just to prove that its damaged or so .. when i received invoice i mentioned mr kalsi sent me here( just to see how he reacts) he said why didnt tell me before if you would have make me talk to him i would have replaced it free of cost .. thats the way nokia cares ..

regards
dharamvir

Nokia 6300 — Pathetic after sale service

I am from Chittagong, Bangladesh. few days before my warranty got over, I took my phone to a local Nokia Care coz my phone's outgoing audio wasnt working. They first was very reluctant to give me service saying that there were only few days left before my warranty would be over. Secondly after 12 days they called me asked me bring me the sale receipt which I did. And then after few days they called me and said that they wouldn't give me service blaming me that I had got my phone repaired before from an unauthorized centre ofcourse which was a BIG LIE.

I have been a loyal customer of nokia and alwyas cought handset from NOKIA authorized sale centre. But after this I promised myself that I would never ever buy any nokia phone and would influence my friends and family not to buy any nokia phone.

I had purchased Nokia 6700 Classic having serial number [protected] from "MOBILE CONCEPTS (NPD), Dona Planet, G.S Road, Guwahati, Assam" on 7th Dec 2009 and I started using it on 26th December. But after a few hours, it started showing no network. So I visited my nearest Nokia Care- "Solutions" L.N.B Road, Near Jain Mandir, Nalbari, Assam and my handset was taken for repair vide job sheet no 5284 dated 28/12/2009. I was given back the handset the next day but the same problem was there so they again kept the handset vide job sheet no 5163 dated 29/12/2009. Again on 30/12/2009 when I was given back the handset, it was not functioning so I called the NPD from where I had purchased the handset and he told me that the NIKIA CARE which i visited is of sub-standard. He asked me to bring the handset to him. I did whatever he asked and he gave me back the handset after a few days saying taht it had some software problem and now its working properly. But when after a few hours of inserting my SIM card it stopped showing network again. I called the NPD again and this time he was ready with another excuse that my SIM card is not upto the standard of the handset. So accordingly I got my SIM card changed from BSNL, one of the leading GSM service provider in the country. But againg the same problem was there. This time the NPD guy asked me to return the handset along with its box to me and said that he will get is replaced from NOKIA. I did whateved he asked but a few weeks when I visited him, he said that my handset is ready after repair. When I told him that he was supposed to get it replaced, he said refused and said that he has not recieved the box. My handset is still not working. I had purchased NOKIA product thinking it to be the world's best mobile company but now after all these incidents it seems that my thinking was wrong. If you have Nokia Care of different standards, you should give them grades so that a consumer can choose between them. And being a reputed company, you should appoint people with some bussiness ethics as your NPD. I am not able use my handset since I had purchased it. Now you suggest what should I do. I have all the documents of Nokia Care and also the document proof of SIM replacement from BSNL.

Nokia — After sales service.

I had purchased Nokia 6700 Classic having serial number [protected] from "MOBILE CONCEPTS (NPD), Dona Planet, G.S Road, Guwahati, Assam" on 7th Dec 2009 and I started using it on 26th December. But after a few hours, it started showing no network. So I visited my nearest Nokia Care- "Solutions" L.N.B Road, Near Jain Mandir, Nalbari, Assam and my handset was taken for repair vide job sheet no 5284 dated 28/12/2009. I was given back the handset the next day but the same problem was there so they again kept the handset vide job sheet no 5163 dated 29/12/2009. Again on 30/12/2009 when I was given back the handset, it was not functioning so I called the NPD from where I had purchased the handset and he told me that the NIKIA CARE which i visited is of sub-standard. He asked me to bring the handset to him. I did whatever he asked and he gave me back the handset after a few days saying taht it had some software problem and now its working properly. But when after a few hours of inserting my SIM card it stopped showing network again. I called the NPD again and this time he was ready with another excuse that my SIM card is not upto the standard of the handset. So accordingly I got my SIM card changed from BSNL, one of the leading GSM service provider in the country. But againg the same problem was there. This time the NPD guy asked me to return the handset along with its box to me and said that he will get is replaced from NOKIA. I did whateved he asked but a few weeks when I visited him, he said that my handset is ready after repair. When I told him that he was supposed to get it replaced, he said refused and said that he has not recieved the box. My handset is still not working. I had purchased NOKIA product thinking it to be the world's best mobile company but now after all these incidents it seems that my thinking was wrong. If you have Nokia Care of different standards, you should give them grades so that a consumer can choose between them. And being a reputed company, you should appoint people with some bussiness ethics as your NPD. I am not able use my handset since I had purchased it. Now you suggest what should I do. I have all the documents of Nokia Care and also the document proof of SIM replacement from BSNL.

pathetic service