[Resolved]  Nokia — mobile problem hanging from last 4 months

Address:

Rewari, Haryana

I did purchased my first mobile of my life with my hard earning and savings when i started earning my own, after doing my MBA . That was nokia N900 cost me 25,000 i purchased it in July 2010 . But after completing successful 10 months it started showing touch problem it was not working proper . then i had been to Nokia Care Rewari . They told me that the will need to change the touchpad and it will take around 20 days . After 20 days the told me that they have chked with touchpad problem is something else .So i collected my headset and scan that with my laapy i found that it was virus infected as on the very same day my lappy started showing problem like speed slow and hang problem . As by that time i had formatted my laptop so i did scanned my phn . It started working fine but after 2-3 days the display started fluctuating. And after some time the display was completely gone. So this time i thought to take it to gurgaon Care center as i am working in manesar so it was easy for me to go their but they refused to accept my handset as some screw was free and they are not able to open and check that .They told me to take it back to the same center where i had operated it earlier .

So in the first week of july i again submitted my phn to Nokia Care with different problem (No display ) prior to that it was touch problem . This time they told me that their is some water damage .and it will be guarantee void and will take 20 days to repair . I said ohk . make it alright and i will pay what it will cost .But after some time they started behaving in rude way the care center owner Mr Tarun started disconnecting my ph calls and extending the time against what the have given to me.
So I lodge a complain on nokia helpline and then after a long time around 1 months from the date of submission I recived a phn call that my phn is Ohk. I was quite Happy I took a day leave and want to the center to collect my handset but I found that their was some crack in the screen. But after a argument they told me that it will b changed come in evening . When I went again in evening to collect i found that the camera was not working. They again said that it will take 20 more days, but after the 20 days I went aging to collect but I found that the camera was nt clear enough . I tried to make follow up with nokia care complain department they use to provide me new complain no. each time and the 48 hrs time . the last time they told me that they will let me know the status .
But I am helpless neither the Care Center manager is helping me nor the Nokia Care Helpline team .I don’t know when I will get my headset repaired and in working condition .I don’t even know the current status as the nokia team Is not updating me as per the promise done by them. When I call the they just provide me 24- 48 hr time to wait for their call back but no solution .
Sir I am totally helpless no one is their to listen my problem I am working employee so don’t have spare time or leave to go to court. Hope that you will help me to get it alright in working condition ASAP .As it is in the center from last 3-4 months I am facing lots of problem as my all contacts were with the mobile. Waiting for your helping hands.


Thanks & regards


Satyender Yadav
HR & Admin Executive
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