[Resolved] Nokia — same problem for the 5th time | |||
i am having a nokia lumia 720 phone. last time i have submitted a complain for the problem which is persisting for the 4th time i.e. speaker not working and after 2 days phone becomes dead. that time i have submitted my phone in service center as said by nokia customer care peoples, the service center guy told me that he has sent the phone to the repair factory and it will come after 15 days and the job sheet number for that time was[protected]/130717/51, i received it on 30 july. but just after a week i am again facing the same problem the speakers are not working. last time even i told them that give me a new replaced phone because of the same problem but they didn't took any action. so this time i request you all please give me a replaced phone or else tell me whether i have to complaint at any other level. link of my previous complaint - https://www.consumercomplaints.in/my-complaints.htmlnokia-lumia-720-phone-is-in-nokia-care-for-same-problem-persisting-4th-time-c840395.html avinash kashyap Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
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Whenever any sms comes the time showed below the sms is always 4-5 hours before the it is sent.
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Regards
Parul
Hi, sorry to hear about your experience. Please write to us on [protected]@nokia.com and provide us with the following details
1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Nokia Care Centre - Yes/No
We will have someone from the team connect with you.
Please mention your name on subject
Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India.
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Nokia Care Centre - Yes/No
We will have someone from the team connect with you.
Please mention your name on subject
Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India.
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
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