[Resolved] Nokia — service | |||
dear sir/mem, i would like to in form you i have problem in my nokia e 5 handset that this my profile mode is not working properly so that i went in service center in west patel nagar( pillar no. 229) , your excutive solve my problem by formating the software after checking the vibration mode which is not working properly ,your excutive again checking my phone and say there is a problem in hordware , for resolving this issue you have to pay 750 rs and it will take 2 days, i think and say i dont want to solve my problem .imidieatly they told to my i solve your problem with in minute again i denied and took a my phone return and check my phone again my phone is running well , so i would like to say such type things happen in your service center they are making me fool , demanding for unneccessary money , so plz solve the problem of nokia custmer . thanks and regards ram jee seth email id [protected]@yahoo.co.on Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 25 Comments | |||
Comments
Nokia N 73M — Manufacturing defect
I purchased nokia n 73 m on 16/01/08.on 24/01/08 it got a defect in mic.After walking in to care centre for almost 3-4 times. it was solved .after few days i was dsurprised 2 see front vga cam nt working.The fone is still with care centre they arent giving me any job sheet .They say its unofficial job to be done and say they will replace it its alreayd 2 months.No solution as f yetNokia N 73M — my mobile was taken for service but it's not returned
I have given my mobile for service.Its been almost 2 months but still yhey have not returnd my mobile.I have asked them so many times still no response in the nokia care -chenai-mount road place my mobile ring tons some time not working plz give reason for that
I purchase N 73m in aug 2008 right now my key pad is not working and automatically it getting press digit 4 auto it is getting open music file .
I had bought a Nokia N78 phone in Jun'08. On 15-Sep-08, it suddenly gave a problem of NO DISPLAY. Same day I took it to the nearest NOKIA CARE CENTER (GUPTA ASSOCIATES, Sec-4, VAISHALI, Ghaziabad) & submitted the defected phone for repair under warranty. Now even after 18 days, I have not got the phone returned to me. On writing e-mails to NOKIA, I am getting just assurances of prompt action, but no concrete action.
I just don't know what to do to get my handset repaied/ replaced without any further delay. My contact number is [protected].
I just don't know what to do to get my handset repaied/ replaced without any further delay. My contact number is [protected].
dear friends,
i given my nokia n73m for service to my service dealer on 22/07/08 after 2days they your set is to sent for higher level here it is not possible to repair after 15 days they repeatedly said your set is ready &DUE FOR DESPATCH FOR THE LAST 10DAYS & i made complaint to monitring cell they given reply as with in 487hrs your set will reach your destination i accepted &after 72 hrs ienquired the service centre they replied me the same answere your set is ready for depatch from higher level you wait for some time again i reached the complaint cell they also repetedly says the same answere your set is in despatch when they will despatch my set god& nokia president only knows i think So I REQUEST EVERYBODY TO THINK 100TIMES BEFORE PURCHASE OF NOKIA SETS IN INDIA this my humble request to all this is my very bitter exprience of third time with nokia service peoples in INDIA
i given my nokia n73m for service to my service dealer on 22/07/08 after 2days they your set is to sent for higher level here it is not possible to repair after 15 days they repeatedly said your set is ready &DUE FOR DESPATCH FOR THE LAST 10DAYS & i made complaint to monitring cell they given reply as with in 487hrs your set will reach your destination i accepted &after 72 hrs ienquired the service centre they replied me the same answere your set is ready for depatch from higher level you wait for some time again i reached the complaint cell they also repetedly says the same answere your set is in despatch when they will despatch my set god& nokia president only knows i think So I REQUEST EVERYBODY TO THINK 100TIMES BEFORE PURCHASE OF NOKIA SETS IN INDIA this my humble request to all this is my very bitter exprience of third time with nokia service peoples in INDIA
I had purchased 5310 mobile on 10th Nov'08 and from the day one i have been facing problem in LCD and Battery back up . Once i had given for LCD repair and they took almost 1 month to repair and now again i have problem with LCD and Battery and gave for repair on 20th Jan'09, but till date i have not got my mobile not proper reponse .
I HAVE PURCHASED NOKIA MOBILE PHONE IN DECEMBER 2008 FROM JUMBO ELOCTRONICS, NOIDA MODL NO. 7310 SUPERNOVA
DUE TO THE PROBLEM IN THE KEYS THE SET WAS GIVEN IN THE NOKIA CARE SERVICE CENTRE MICRONAS TELECOM IN NOIDA (U.P.) INDIA ON 2ND APRIL 2009 UNDER THE JOB CARD NO.[protected]/090402/02 7 WAS COMMITTEDTO GET THE SET ON 3RD APRIL AFTER MAKING SEVERAL VISITS AT THE SERVICE CENTRE THE COMPLAINT WAS LODGED AT THE NOKIA CUSTOMER CARE VIDE COMPLAINT NO. 2-3WYZ3T DTD. 7/4/09 EVEN AFTER CALLING THE CUSTOMER CARE & VISITING THE SERVICE CENTRE I M NOT GETTING THE MOBIL SET BACK AFTER THE REPAIR.
DUE TO THE PROBLEM IN THE KEYS THE SET WAS GIVEN IN THE NOKIA CARE SERVICE CENTRE MICRONAS TELECOM IN NOIDA (U.P.) INDIA ON 2ND APRIL 2009 UNDER THE JOB CARD NO.[protected]/090402/02 7 WAS COMMITTEDTO GET THE SET ON 3RD APRIL AFTER MAKING SEVERAL VISITS AT THE SERVICE CENTRE THE COMPLAINT WAS LODGED AT THE NOKIA CUSTOMER CARE VIDE COMPLAINT NO. 2-3WYZ3T DTD. 7/4/09 EVEN AFTER CALLING THE CUSTOMER CARE & VISITING THE SERVICE CENTRE I M NOT GETTING THE MOBIL SET BACK AFTER THE REPAIR.
Ref : Job Sheet Number :[protected]/090424/33.
My mobile phone Model name E65 has been given for repair in your Vashi service center.
Am very much dissatisfied and disappointed because even after ten days the repair job is not done
or nothing has been told to me so far about the fate of my pet Nokia phone.
On telephonic inquiry different people attend and give evasive reply.
My mobile phone Model name E65 has been given for repair in your Vashi service center.
Am very much dissatisfied and disappointed because even after ten days the repair job is not done
or nothing has been told to me so far about the fate of my pet Nokia phone.
On telephonic inquiry different people attend and give evasive reply.
I shake my cell it switch off
i m not agree nokia has a good service because i have nokia6500s its display had not been working properly some days ago, i went to nokia care and they repair it and said now it will work properly but with in a week it again return to its past condition. i spend 2500 Rs. . now what should i have to do ,i m also thinking to take help of court for my compensation. if any responsible watching this ,help me otherwise i have only way to go to court for claim.
ajendra paratap
allahabad
model no - 6500s
job no - 100827/9
invoice no[protected]/10
date[protected]
IMEI no - [protected]
ajendra paratap
allahabad
model no - 6500s
job no - 100827/9
invoice no[protected]/10
date[protected]
IMEI no - [protected]
From:
Krishnaraj.D
3b-11,Mithilam,DABC,
Nolambur,Chennai-600095
Chennai
To:
The Service Manager,
Head Office,
Nokia care.
Sir,
I had given my nokia mobile in the nokia care centre about 2 months back when it was under warranty. I have already sent many mails to “asknokia”and they replied that their service people will check it and I will be notified once the phone gets ready.so I waited for their call, but I dint get any. I Went to the service centre only yesterday. They claim it was serviced but it’s the 4th time I ve given the phone for service and now the warranty has also expired. Ms.Priya was in the service section. she didn’t respond properly. She told that my mobile was checked by the head office people, but there is no such proof for that. The service people are not doing the service properly and since it’s the 4th time , its their duty to check the mobile thoroughly and replace it if necessary. But they didn’t do that. So I refused to get back the mobile from the center. I cant struggle with this mobile anymore. So, Either I need a replacement or extend my warranty for another year and I need an assurance from the head office saying that future problems wont arise in my phone. The job sheet no. is being[protected]/100602/1 dated on 31/07/2010 and model no 6303 Classic .You claim you have good customer service and feedback but this is not the way to respond to regular customers like me. I just dint like the service provided by your centre. Please do the needy at the earliest.
Thank you.
For your reference,
Hello TELECOM,
Umayal Plaza,!st Floor,Y-214,@nd Avenue,
Anna Nager,Chennai-600040
Krishnaraj.D
3b-11,Mithilam,DABC,
Nolambur,Chennai-600095
Chennai
To:
The Service Manager,
Head Office,
Nokia care.
Sir,
I had given my nokia mobile in the nokia care centre about 2 months back when it was under warranty. I have already sent many mails to “asknokia”and they replied that their service people will check it and I will be notified once the phone gets ready.so I waited for their call, but I dint get any. I Went to the service centre only yesterday. They claim it was serviced but it’s the 4th time I ve given the phone for service and now the warranty has also expired. Ms.Priya was in the service section. she didn’t respond properly. She told that my mobile was checked by the head office people, but there is no such proof for that. The service people are not doing the service properly and since it’s the 4th time , its their duty to check the mobile thoroughly and replace it if necessary. But they didn’t do that. So I refused to get back the mobile from the center. I cant struggle with this mobile anymore. So, Either I need a replacement or extend my warranty for another year and I need an assurance from the head office saying that future problems wont arise in my phone. The job sheet no. is being[protected]/100602/1 dated on 31/07/2010 and model no 6303 Classic .You claim you have good customer service and feedback but this is not the way to respond to regular customers like me. I just dint like the service provided by your centre. Please do the needy at the earliest.
Thank you.
For your reference,
Hello TELECOM,
Umayal Plaza,!st Floor,Y-214,@nd Avenue,
Anna Nager,Chennai-600040
I purchased Nokia 5130 Express Music Handset Last Year on August 2009 from Nokia Case Sec.10 Dwarka , Delhi . Phone is not working after I switched off the and try to switch it again showing error message " Contact Service" . I shown it to near dealer but they told me that it is a software problem and software not availble in market either you wait for a Month or board of the set will get changed which cost around Rs.1500.00.
sir,
I have Nokia n97 mini handset with serial no. [protected] .The handset is under warranty.many times it's touch screen refuses to work.I went to Nokia care (preet vihar) three times.They always update my software but never concentrate on the primary problem.I became tired by going Nokia care again and again.
please help me what should i do against the Nokia Care ,Preet vihar branch.
Thanks & Regards
Manoj Kr. Sharma
I have Nokia n97 mini handset with serial no. [protected] .The handset is under warranty.many times it's touch screen refuses to work.I went to Nokia care (preet vihar) three times.They always update my software but never concentrate on the primary problem.I became tired by going Nokia care again and again.
please help me what should i do against the Nokia Care ,Preet vihar branch.
Thanks & Regards
Manoj Kr. Sharma
I purchase nokia N8 in the month of April 2011 ,but after using some days we had problem with this ,mobile switched off any time.and for solving this problem i consult with nokia care point at jodhpur,first time they checked but i again facing this problem but this time ,they said that they send this mobile to head office for checking and take 10 days time,but after 10 days, they not replied me,and when i contact them the thay said problem is resolved,but when i saw my mobile,there is many scratches on screen card and cemara gaurd is removed from mobile,and back body gaurd is also removed from the mobile. they did not send the mobile to head office,why they lied to me .i am very disappointed with nokia service.still i dont gat my mobile,
kindly replace my mobile other wise i will take action through consumer court.
I hope you uderstand my problem.
I am waiting for your reply.
Balkishan prajapat
my contact no.-[protected]
kindly replace my mobile other wise i will take action through consumer court.
I hope you uderstand my problem.
I am waiting for your reply.
Balkishan prajapat
my contact no.-[protected]
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Nokia N73M — nokia care at chennai change the d-cover
i have bought a new nokia n73m one week back,it had a manufacturing defect,it hanged often so i took the set and went to nokia care shop no5 arthi chambers anna salai chennai,they took the phone and asked me to come today[protected],i went at around 2oclock i got a phone with changed d-cover of someone else's phone..i asked about the initials and scratches,they again changed some three times and asked me to come on monday.this shows the company's profiles,it sounds like platform service center's work.even they dont steal spares from others phones.i wonder i can get the originality back or not!!!!will nokia care about this?