[Resolved]  Nokia — touch and hang problem

Address:

Visakhapatnam, Andhra Pradesh

Dear All,

Nokia C6-01, IMEI: [protected]

i am having problem with my Nokia C6-01 from july 2012. i have visited nokia care centre 3-4 times they have updated my software but still same problem problem is about touch. my touch is activity/skin touch it shouldn't operate my touching with nails or keys but when i am touching my touch pad with nail/key it is activating. As per manual in website: To control your phone, lightly touch the screen with your fingertips. The screen does not respond when you use your fingernails. If your fingertips are cold, the screen may not respond to your touch.

i am using nokia C6-01 screen guard also. when i went to nokia care centre they talk to factory and they told me new version software will come. after coming new software(nokia bella refresh) they have updated but same problem.
My present software details are Nokia Bella Refresh, Software version: 111.040.1511, date 28/07/12.

From october i got another problem also i.e. mobile is hanging continouslly they have updated the software but no use.

I have communicating with nokia support from 18/ oct/12 through mail also and Service Request No. 1-[protected] but still now they didn't solve my problem and i also called them 6-8 times also but no use. where time when i send mail to them they are telling case was forwarded to backend department but still no reply.

i have buy this mobile for 13871.58 + 5% VAT in December 2011 and i have extended warranty till DEC 2013.