[Resolved]  Nokia X2 - 01 — Complaint Regarding Service of Your authorised Service Centre

Address:

Delhi

Dear Sir,

Today(12_april_2011) I was supposed to get my phone Returned, when i make a call to your Service Centre they said "your phone is with our Head
office and it will take 04 to 05 days more". Now I am totally
frustrated with your Services. If you are not able to solve my problem
pls let me know very clearly.

Pls look into the matter and do the needful.


From,
Amit Nanda

1706, Outram lines,

Kingsway Camp,

Delhi-110009



To,

Person In charge

NOKIA



Dear Sir/Madam,

Its really painful and heart breaking that I have been compelled to approach you directly for proper repairing of my newly purchased phone –Model-X2-01 Silver of Nokia brand, perhaps one of the most prestigious brand and reputed brand world wide. I have just purchase the phone on 01st March’2011 which unfortunately creates problem and subsequently I approached your authorised service centre namely Durga Communications but they provide me such a poor service which is not expected from an authorised service centre using your brand name. I approached on 08th March’2011 first time for repairing and since then they have repaired it three times but phone is not still working properly. They are still lingering it on and tolerating for next week and as such I have been compelled to approach you with a request to please intervene and look the matter from your end.



However as required details related to my phone set is furnished below:-



1) Location and complete address of the Nokia Service Centre (where my handset is submitted)



Ø DURGA COMMUNICATION

126, MALL ROAD, KINGSWAY CAMP, DELHI-110 009


2) IMEI (International Mobile Equipment Identifier)/Serial number of the mobile phone



Ø [protected]


3) Latest Job slip/repair number



Ø 7314 dated 02.04.2011


4) Place of purchase (complete address of the dealer)



Ø PLANET INFOCOM (NOKIA PRIORITY DEALER), D-154, KAMLA NAGAR, DELHI-110007


5) Date when the phone was submitted



Ø 02.04.2011



6) My alternate contact number



Ø [protected]


7) Nature of Concern



Ø NO BATTERY BACKUP


Sir, the matter is most urgent and I have already suffered a lot thus looking for your immediate action.



Thanks,



AMIT NANDA