[Resolved]  Nokia X3 Mobile — Nokia X3 defects and Nokia service

Address:

Tamil Nadu

I like Nokia by their products like 1100, 6630, N-series. I always trust Nokia's products as top notch quality. I want to bring your notice of my new Nokia handset's technical problem and the irresponsible customer service.

I purchased a new Nokia X3 with an IMEI No. of [protected]XXXXX from a Nokia dealer in Coimbatore on[protected]. Within a fortnight the device failed to perform. I addressed this to the Nokia Customer care (Multiple Mobile Care, Center No.: NCC329_465550) in Coimbatore. They identified the problem as 'Boot Failure'. I got my mobile replaced on[protected] with a mobile carrying an IMEI No. of [protected]XXXXX which was after 20 days of placing a service request. They said it was a new mobile, but it rather appears like a well used mobile. Is this mobile replacement service a betraying drama?
I have no option other than receiving that replaced new like old mobile as I can count on the days rather hours I used my highly anticipated so called X3 mobile. Before I had my hands on the replaced mobile the network wasn't consistent. Though I had experienced a worst customer support from Nokia, I trusted the mobile was in a good condition. I made couple of process to verify the BSNL network and my SIM card. It works fine with any mobile other than my X3. I was so much disappointed that I was on an official tour and my brand new mobile wasn't working. It often goes to 'No Service' mode.
I returned my mobile phone to the same service center where I got it replaced before 2 months. They again promised that the network issue has been fixed. Within an hour, the handset failed to fetch the network. I was frustrated and raised this issues to the center management.
They accepted my handset for servicing for the 3rd time within 6 months of purchase. This time the Job sheet was made computerized and I got the computer generated acknowledgment. I lost the trust with Nokia.
My friends who was very happy with the value of money, china handsets are making me think over it.

Is Nokia listening to these customer complaints?
Is this mobile replacement service a betraying drama?
Is Nokia promoting deceitful advertisement of their models?
Why is the customer support of 1,020 million U.S. dollars company, so worst and not customer-centric?
Why was the Job sheet made computer generated only when someone raises the issue to higher level?
Are these customer support centers cheating on the customers and the company?
What steps will Nokia take to satisfy customers like me and put them back in a smoother relationship with Nokia?

Waiting some valuable response,

S. Nithianand,
Coimbatore.
[protected]