[Resolved]  Nokia Xpressmusic 5130 — complaint against the poor service of nokia handset

Address:

West Delhi, Delhi

I m frustrated after taking the NOKIA HANDSET EXPRESS MUSIC 5130

I am very much disappointed with the service of NOKIA. no one is taking my problem seriously regularly I sent a lot of email ids of senior officer & nodal officer of NOKIA DEPARTMENT but I did not understand why they have not personally contact us.



If the Mobile is not put into use by you or your authorized representatives, I will be left with no other option but to seek the legal assistance of the appropriate forum to get my grievances redressed. I am not really happy with the way that your after care service centre is functioning, since they are simply interested in charging the customers rather than addressing the issue/problem rightfully.



I hope you will understand my mental agony and the problem I have been facing all these days and set the issue amicably since it is the responsibility and duty of the producing firms to attend to the customers’ needs.



I have already send my handset to the nearest NOKIA CARE (Mr. Baljeet ,
Net Dot Solutins, Tilak Nagar ) for many times but due to the increase o[censored]r customers so the mobile is not properly accessed initially when I purchased than the FM and loudspeaker was not working than I visited nokia care to repaired it but now it is totally dead Its not working and its in warranty and today I visited NOKIA CARE , Tilak Nagar to repaired it but they have given me a job sheet without repair because the are charging Rs. 750/- for repairing even it is in warranty and I regret to inform u that I have seen four cases in front of my eyes the nokia care is demanding the charges of nokia handset which is in warranty and the care has given a excuse of component fault





I already sent my complaint to Mr. HEMANT GULATI but he denied from it.







I am not satisfied.. The cell has purchased Just few months ago and already i have send it to the nokia care but again the problem consist and its not working (dead). I do not want a used handset. I am not interested in a used one. Kindly provide me a new handset ( Box Piece) or kindly repay of the money back.



I am very sorry to say - The service Nokia is providing are worse than the Government Service.. It is not satisfied the consumer but you are forcing the consumer.

I have not taken the replacement handset from the Nokia Care RT - Nagar, and I will not take until I Get a New one,

If Nokia is not taking this seriously, I should go through the proper channels. I will be wating an acknowledgement from the Nokia Care on the letter.. (which has the same thing written) and we take it to the consumer Court. Also if I don’t get a reply within 2 days I will start sharing the same in the websites. Blogs.. Etc.. And beware ppl on the nokia and the service of the Nokia.

Again I will not ready to take a used handset as a replacement. Kindly consider my complaint and take necessary action either u replace myhandset or repaired it properly.

I believe on nokia blindly with their services and robustness. But just after one month, the handset started giving troubles. Its sound was not working properly and gradually it stopped working. Since then time the mobile set is hanged problems for that i have requested the shopkeeper to replace or repair it but unfortunately atlest 30 repeatidly visits to the shop, i always have been assured for the next time for the same. now i am fedup with that situation.

I HAVE ALSO ENCLOSED THE JOBSHEET AND WARRANTY SHEET ATTACHED WITH THIS EMAIL KINDLY CHECKED IT AND HELP ME TO RESOLVE MY PROBLEM





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from

HERRY GULATI

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