Nokia3110c — Poor tower

To: Customer care officer
M/s NOKIA-INDIA
Hi
Good Day,
I submitted my mobile phone (under warranty) for poor tower on 11.06.08, at Nokia care –R.T. Nagar, Bangalore, on vigorous follow-up on 26.06.08 care center given information that your mobile is beyond repairable, hence new mobile will be provide as replacement.
On 16.07.08 I collected the so called new mobile phone, inserted SIM & battery found lot of scratches on the screen also found lot of messages in inbox, lot of contact numbers (around 85) in mobile memory. Hence I conformed it is used mobile set.
Requested NOKIA Customer care officer / Product care office ‘Not to cheat the customers’ say the actual (I was expecting the repaired mobile). If this continues you may loose bunch of customer at every complaint.
Thanking you.
Regards,
R.Gunavelan