Nokia5233 — technical problem in nokia 5233 phone which i bought in 2 days

Address:

West Bengal

DEAR SIR,
I SAHIL BILAS MUKHERJEE OF KOLKATA RESIDING AT 56 COLLEGE STREET PHONE [protected],[protected] .
SIR ON 28/03/2010 I PURCHASED A NOKIA 5233 PHONE FROM PLANET M MANI SQUARE MALL ON THAT NIGHT I START FACING PROBEM IN THAT PHONE ONCE THE PHONE IS SWITCHED OFF ITS DOES START NORMALLY AND IMMEDIATELY I COMPLAINED THE MATTER TO THEM ON 29/03/2010 THE SHOPKEER TOLD TO WATCH AND TO SEE TILL 30/03/2010 AND TOLD ME IF THERE WAS ANY PROBLEM THEY ARE THERE .BUT STILL I FACED THE PROBLEM AND WENT O THEM ON 30/03/2010 AND THEY TOLD THAT THERE WAS A SOFTWARE APPLICATIO DEFECT ON PART OF NOKIA AND THEY TOLD ME TO TAKE THE PHONE TO NOKIA CARE AT GIRISH PARK AND I IMMEDIATELY DEMANED A NEW PHONE THEY SAID ITS NOT POSSIBLE FOR THE COMPANY TO GIVE A NEW PHONE TO ME IF NOKIA TELL THEM TO REPLACE IT THEN TEY WILL .
THEN I WENT TO NOKIA CARE THE NEXT DAY AND THEY SAID THAT THE PHONE CANNOT BE REPAIRED HERE AND THE PHONE HAS TO BE SENT TO THE NOKIA CARE HEAD OFFICE AT NOIDA.ONO8 /04/2010 MY PHONE CAME BACK FROM NOIDA AND WHILE I CHECKED IT OUT THE SAME PROBLEM PERSIST TILLAPRIL13 2010 DATED MY HAS NOT YET CAME BACK.
THE ONLY THING WHICH I WOULD END IS THAT I WANT REPLACEMENT OF NEW HANDSET FROM THE NOKIA COMPANY OR PLANET M COMPANY
MY JOB SHEET NUMBER[protected]/100331/63
IMEI NUMBER [protected]

THANKING YOU
PLEASE DO LOOK FORWARD THE MATTER