[Resolved]  Omer Travels — Poor customer SErvice

Address:

Andhra Pradesh

Hi,

This is to bring to your notice of the plight of the passengers and the inconveniences meted out to them by Omer Travels.
Problem started right from the boarding time. The so called conductors and coordinators are totally uneducated and idiotic and caused lots of confusion while boarding. They are clueless about tickets which are booked online and took too long to decide which bus the passenger needs to board.
Our journey started around 9:00pm. The Bus was as bad as the Bus driver – Mr. Arif.
It kept making all kinds of sounds and was swaying too much. Mr. Arif drove like a maniac and we saw many truck and bus drivers (coming from the opposite direction) shout abuses and waive their hands in protest. It was really bad driving.
We stopped at Zaheerabad for dinner for 45mins. An hour after we resumed journey, the Bus was stopped. It took a while for us to realize that it wasn’t a casual or a routine halt. Upon enquiring, we were told that the clutch plates got burnt and thus the BUS cannot be driven now. It was almost 400Kms from Pune. Time was 1:30AM.
Both the driver (Arif) and Manager (Jaleel) said that another bus was on its way in 30 mins to pick us up and continue with the journey. Though we did not believe them, we had no other choice but to wait.
A little while later we noticed that the Manager and Driver were packing away passengers in small Vehicles like TRAX and Toofan. Those passengers were forced to pay Rs350 extra. Whoever was in a hurry to reach Mumbai paid the extra money.
Others were offered to board another bus to Pune. But they had to go standing since there were no seats. The driver and manager (jaleel) were trying their best to get rid of all the passengers this way, so that they don’t have to arrange for another BUS. We decided that we shall not allow them to do so.

We demanded Jaleel for the contact numbers of his superiors / managers that he was speaking with.
I spoke with another driver who was honest enough to say that it’ll take 4hrs for him to reach where we were. He was coming from Pune. So we got back into the BUS and waited. But just 2hrs later, the driver and manager (arif and jaleel) tried luring few more passengers to get into Sumos again. They were very persuasive and did not want to hear us out. We had to literally shout at them to make them stop.
We requested the other passengers to stick to the decision made unless they were really in a hurry. The other BUS arrived at around 8:00AM. Now they were more of them, 2 drivers, 2 managers and 2-3 helpers. All of them tried arguing with us a lot, raised their voices and even spoke in threatening language to make us consider other alternatives. Basically, force us to take other buses or sumos and get going. But we still stood together and kept asking for the substitute bus.
Finally they gave in and arranged another Volvo Bus. The journey recommenced at 9:00AM.
But it was VERY inconvenient since there was no AC and since it’s a Volvo, the windows cannot be opened. It was the worst bus ride that we ever had.
We reached Pune around 6:00pm and were allowed to board another bus to Mumbai.
Totally time stranded = 7hours. (From 1:00am to 8:00am)
I request the management of OMER travels to look into these events. I’m sure this is not the way they want their passengers to be treated. We don’t appreciate being left at the mercy of illiterate, uncouth, cultureless and manner less representatives of OMER Travels (Driver and Manager)

BUS number: KA20 A4704
Bus type: Volvo – Red color
Replacement BUS number: KA25 A9673
Bus type: Volvo – White color