[Resolved] KSRTC — Online Refund for Cancelled Tickets is not done

Karnataka State Road Transport Corporation [KSRTC]

[Resolved] KSRTC — Online Refund for Cancelled Tickets is not done

P P.V.Vijith from Pune, Maharashtra

Dear Sir, I had cancelled 2 tickets on 17-Dec-2009 which was booked online on 8-Dec-2009 from KSRTC (URL: http://59.162.166.116/AWATAROnline/). And till now the refund amount is not credited to my Credit card Account. PNR Numbers are: J15735965, J15736157. And there is not a reasonable and proper response from the KSRTC Customer Service Team. After a lot of try i happened to contact a member from Accounts Section in KSRTC and on thursday(31-Dec-2009) i was informed that by monday(4-Jan-2010) the refund amount will be credited. But it has not happened. And now i have been trying to contact the Accounts Section and nobody is picking up the call. I have been keep on mailing the online refund email contact([protected]@ksrtc.org) at KSRTC and they are not at all responding. Yesterday the address([protected]@ksrtc.org) got invalid(corrupted) it seems the my last mail was not delivered. I have been calling the KSRTC Customer Service numbers and there are not proper response. The only thing that is happening is that my Mobile Bill is increasing and for what good? I have been using the KSRTC Bus service and i was satisfied with their Bus Service. But now i have lost all hope and i feel that they have completely lost their Dignity. Although i will keep trying to get my refund amount from KSRTC back i would request you all to never to use the Online Booking facility of KSRTC. Thank you. With lot of disappointments, Vijith PV Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
1 Comment	Share
Submit Close

Related Karnataka State Road Transport Corporation [KSRTC] reviews

View all 3239 Karnataka State Road Transport Corporation [KSRTC] Reviews

Comments

Rameshnaw

from Mumbai, Maharashtra

To Custamer care Officer,
yesterday i informed to cancel my E ticket by phone on [protected]
as per instruction i was given mail also to custamer care through my friend

Actuly delayed due unable to find Bus arrival plot form - on ticket its not available
Bus time was 8:15 pm same time one another KSRTC bus also on stand, till departure time conducter not instucted any thing up to 08:25pm later on told this ticket not applicable to that bus.
Bus number not available on ticket.

In this case what i have to do?
there is no any contact number on ticket for cancellation.

on stand there is no cyber cafe

reservation counters not ready to support.

Actually which type of service is this?
I unable to understand.

Plz reimberse my ticket amount back
and try to improve the service which help full and easy to custamer

Plz see the below comunication details with custamer care but, there is no any respoce
If reimbersement is not happened then its shamefull on KSRTC service, with out providing proper service
like open way panishing the peoples.

Ramesh
[protected].

I am Waiting for my refund of the ticket charges.
plz reply the status

Regards
Ramesh

----- Forwarded Message ----
From: Ramesh Nawale <[protected]@yahoo.co.in>
To: [protected]@ksrtc.org
Cc: [protected]@ksrtc.org
Sent: Tue, 24 August, 2010 1:04:39 PM
Subject: Fw: Cancellation of e-ticket

Dear KSRTC Custamer care,
Plz try to understand the mails are given to [protected]@ksrtc.org as per instruction got through custamer care representative only. so plz refer below mails and pay back my Ticket fairs back to my account.

Thanks and Regards
Ramesh.

----- Forwarded Message ----
From: Ramesh Nawale <[protected]@yahoo.co.in>
To: [protected]@ksrtc.org
Sent: Tue, 24 August, 2010 11:46:03 AM
Subject: Fw: Cancellation of e-ticket

Dear Ksrtc Custamer care,
As per our telephonic discussion, i am again forwarding the preivious mail communication to ur reference.
See the details in below mails.
Plz do the need full.

Thanks and Regards
Ramesh

----- Forwarded Message ----
From: Ramesh Nawale <[protected]@yahoo.co.in>
To: [protected]@ksrtc.org
Sent: Tue, 24 August, 2010 11:29:08 AM
Subject: Fw: Cancellation of e-ticket

Dear Ksrtc Custamer care,
Yesterday,
I applied for cancellation of my ticket through my friend.
Ticket details as below:

PNR No.: H19080345 Trip Code : 1530BDRBNG
Date Of Journey: 23/08/2010 Class of Service : RAJAHAMSA EXECUTIVE
Passenger Start Point : HYDERABAD Passenger End Point : KEMPEGOWDA BS
Service Start Place : BIDAR Service Start Point : BIDAR BUS STATION
Service End Place : BANGALORE Service End Point : KEMPEGOWDA BS
No. of Seats : 1 (Adults=1 ; Children=0 )

I oraly informed on [protected] also at 08:30pm.

So, plz reply the actual status of refund of my ticket amount.

Thanks and regards
Ramesh
[protected].

----- Forwarded Message ----
From: Rakesh Barmy <[protected]@yahoo.com>
To: [protected]@yahoo.co.in
Sent: Tue, 24 August, 2010 10:40:01 AM
Subject: Fw: Cancellation of e-ticket

--- On Mon, 23/8/10, Rakesh Barmy <[protected]@yahoo.com> wrote:

From: Rakesh Barmy <[protected]@yahoo.com>
Subject: Cancellation of e-ticket
To: [protected]@ksrtc.org
Date: Monday, 23 August, 2010, 9:24 AM

Dear KSRTC helpdesk,

i would like to cancel my ticket, as i am unable to commence my journey due to some personal reasons.

following are details of my ticket:

PNR No.: H19080345 Trip Code : 1530BDRBNG
Date Of Journey: 23/08/2010 Class of Service : RAJAHAMSA EXECUTIVE
Passenger Start Point : HYDERABAD Passenger End Point : KEMPEGOWDA BS
Service Start Place : BIDAR Service Start Point : BIDAR BUS STATION
Service End Place : BANGALORE Service End Point : KEMPEGOWDA BS
No. of Seats : 1 (Adults=1 ; Children=0 )

Seat No/s : 15

Request you to do the needful.

Thanks and Kind Regards

Rakesh Barmy
On Behalf of Ramesh Nawale.