[Resolved]  Orion Motors — Service fraud

Address:

Andhra Pradesh

I am sure almost every customer of Volkswagen has one or the other issue with the ppc motors. They are actually cheating the customers by levying them with repair and serivice charges which otherwise if attended in time before the guarantee period would have been covered. I had complained about my ac being not very effective during the last period of service under the warranty period. They said it's perfect and everything seems to be good. I specifically told them if there is anything that needs to be taken care of .... Please do so as this will be the last service under the warranty period....and they told me everything was in condition. Now three months after my ac has totally stopped giving out any cold air.....I took my car to the service centre and they told me the ac compression has failed....now it costs me 75000 to fix it.....I am flabbergasted and I plan to take this very seriously....if my car has shown signs of failure genuinely after the service period I would not mind getting it done...but this a serious case of felony and customer cheating. If a dealer has failed then it's company has failed too.......you can earn profits but by cheating your own customers is an insult to the company. I am going to file case at the local consumer court very soon. I am not doing this to get my ac fixed free or something....I am going to do this because I want them to know the hardships of facing justice behind an act of felony. If Volkswagen has heard this and would like to address the situation, I am available at [protected]. Just an information to an international company....competiion is hard in an Indian Market. If you lost one customer take it granted you lost ten times more......because word spreads faster In India and it's hard to get back name once you lost it. People here only care about two things....good bargain and value for money....you can kiss goodbye if you don't care for this....