Overnite Express — 22 days passed still not delivered

This is to inform you that one packet (Dox no[protected] was booked on 30.12.2008 from Gurgaon branch of Overnite Express to Manglore(Roorkee).The packet was given by the book tractor Gurgaon.
Please note down following points n im sure i will get a reply for it.
1)The packet which was booked on 30th December 08 has not yet reached the destination as on date i.e 20th January 09
2) Your tracker is showing that the packet was delivered on 15th January 09 from Delhi to Gurgaon where as the packet was to be delivered at Manglore(Near Roorkee)Hence ur tracker is useless as far as this case is concerned.
3) I got a mail on 20th January from ur corporate office that the packet has been delivered on 15th January 09 as they were saying wat ur tracker was telling them and they were not using their brain.
4) I spoke to one old man at ur Roorkee office/franchise-best known to you about this packet, first he told me on 18th that no such packet was either delivered to Manglore nor he has sent such packet back.On 19th January when i was having Dox no then his statement was changed n he said the packet might be returned due to no service to that area and if the packet comes again he will still not deliver it to Manglore and he was blaming the Gurgaon office that why they are accepting the booking of Manglore. 5) I spoke to one o[censored]r employees at Gurgaon on 20th January at 5.00 pm n i told her wat ever we are talking ur MD is also listing to it n she said i dont care who listens either MD or CMD.
6) 22 days have passed n still the packet has not been delivered is something not tolerable.that was such an important packet for me that i have lost more than a Lac of rupee due to shere carelessness o[censored]r Overnite team.
7)Im still asking the mail ID of the MD of the company but no body is giving me.I want this msg of mine should reach the MD of the company.
AMIT KAPOOR
ROORKEE
[protected]