[Resolved]  Overnite Express Courier Service — Laptop Damage in Transit

Dear Sir/Ma'm,

With due respect, i want to bring this thing to your information that I have overnite courier service to get my Laptop delivered from Yamuna Nagar(Haryana) to GandhiNagar(Gujarat).

We inquired about the transit problems if any, and after a positive response from sender side (ie Yamuna Nagar), we decided to send it fully insured, by paying extra money.

But on delivery, we found the laptop screen to be fully damaged, leaving my laptop unusable. So we need you to take the required action for that.

Details are:
Date:[protected]
Receipt No: 20332949


I also want to bring following points to your notice:
1.) On sender side, we told the delivery address and the concerned person said that yes it will be delivered thereat.
But on even 3rd day of sending, when I didn't received my laptop, i had to ring first to your Ahmedabad Branch, which had no information about my laptop, and then to Gandhi Nagar Branch, which clearly said that my address is outside your service area. I was left with no other option, but to go by myself to your branch to take the delivery. I had to leave my work at office for that, but i quickly took the delivery, but when i opened the parcel, I found that the screen is not working. I am not a computer hardware engineer that i can come to know that what has happened.
I took my laptop a service center and then i come to know about the problem.

2.) Then i went to your GandhiNagar office to tell them about the problem. All i got was "This has happened for the first time with us, we don't know what is to be done, give us time to find out what is procedure to claim".

3.)I asked the sender side to go Yamuna Nagar Branch office. There it was told give an application describing about the problem, any service report, which was done immediately.

4.) After that i got no response from GandhiNagar branch. I had to visit GandhiNagar branch thrice, but there was no genuine person available, except the delivery boys, who don't know anything but to fill your slips.
At last on my fourth visit i found some one there, who at least knows about my case, but he doesn't have any decisive power, but only he can do is talk in Ahmedabad branch. He even doesn't know the name of concerned person to whom he was talking in Ahmedabad, only he could say is "Bade Sahab Naye aaye hai".

5.) The shocking statement i got from that person is that "You are Late for any discussions" as if i had commit a crime to use the overnite courier service and i should leave my job and should sit outside overnite office and wait for any person to come whom i can complaint. That very "Bade Sahab" asked me to give me copy of that application which we have given in Yamuna Nagar Branch. That means again i have to get that application courier from Yamuna Nagar to Gandhi Nagar, and I did that.

6.) Again I visited GandhiNagar office, during (my own) working hours to give them application, and i requested the person there to please at least tell me name of that person and contact no. to whom you are talking and forwarding that application. But that person himself does not know the name or no. But he committed me he will ask that person to revert me back by that evening and took my cell no. It has already been 10 days to this, but no one has revert back till now.


So at last I am writing this mail to you, hoping that you will look into the whole situation.

Kindly note that all the visits I and sender side person has to made to your office were during office hours as, Sunday you are closed, so that had led to work loss on both side, plus the response we get from your office persons is also frustrating.