Overnite Express Couriers — Parcel Misplaced

Address:

Maharashtra

I am still wondering what this consumer forum is doing, I have already seen numerous complaints about this pathetic courier company, why is their license not being seized, why are they being allowed to function. My parents had delivered a courier for me on last Thursday (6th of Jan'2011) from Kolkata and it has not reached me as yet. On repeated follow ups I have come to know that my parcel has been misplaced, not to mention the fact that a lot of my calls and mails have gone unanswered, their entire set up is absolutely unorganized, the delivery boys who are outsourced by the way do not have any cell phones, the customer care doesn't have any ideas of consignments, I mean their services are absolutely pathetic.The AWB no. of my parcel is[protected].The parcel was sent on the occasion of my birthday and it really had a lot of sentimental values to me, keep aside the money value. It seemed to me that they are running a nexus, everyone starting from the operations manager to the delivery boy is involved in this, as everyone has a different story to share. Anyway I don't know if anything will come out of this complaint, I'm just telling my fellow country mates to never use this company in their entire lives for couriers as I'm sure the courier will never reach the destination.