Overnite Express Ltd. , — Non-delivery of mail

Address:

Mumbai Suburban, Maharashtra

I received mobile intimation from NSDL, Pune on 12.03.2011 that a cover will be
despatched to me. After receiving that intimation, I never left the house
unattended. I stayed at home whole day waiting for this cover. On 23.03.2011, I received a txt from Overnite couriers saying that they are unable to deliver courier from NSDL (Reference No. AWB#[protected]) and asked me to contact [protected]/43. On receipt of the message, I tried to contact the mobile numbers given. But I constantly received the message that the mobiles are "Off". So, I sent txt messages saying that I am at home and gave my residential address. Since I did not receive any reply to my calls and texts to their mobile, I traced the landline numbers of overnite express, Mumbai through internet and rang them. After taking the reference number and my mobile number, the staff member informed me that the parcel will be delivered to me on 24.03.2011 and they will be ringing my mobile before delivering the parcel. At 4.06p.m on 23.03.2011. I received a txt from overnite courier saying that they have not recieved any response from me regarding the same shipment. After that, I tried again to contact both mobile number and landline. But nobody responded. I tried to track the cover through their website and it shows that "post undelivered because office was closed". I am a housewife and had given only my residential address to NSDL. I never left home entire day throughout the intervening period between the posting of this cover until today. I dont understand how such a comment can come in their website.
On 24.03.2011. I tried to ring the landline as well as mobile numbers of overnite courier since 10.40 am as I did not receive any calls from them till then. The calls went unanswered until 11.59 am. Then, my call was answered and I was told to contact any of these numbers:[protected]/03/04/05 .I tried these numbers but either the lines were engaged or nobody was answering. At 12.01 pm, I received a txt from overnite courier with the following message: "Since we have received no response from you from your shipment AWB#[protected], we are sending it back to origin." Since all my attempts to call proved useless, I emailed overnite courier. Manager(Customer Service)of Overnite courier instructed the concerned people to re-arrange delivery immediately and forwarded the email copy to me. Till now, I haven't received the cover and I haven't received any call from Overnite courier.
I am frustrated by this unprofessional attitude of the courier and worried about my cover as it contained important document. Please help me so that I will get the document delivered to me to my residential address safely and soon.
Thanking you
Yours sinceely
Mrinalini Udaya Kumar
4/56 SMRUTI, 4th road,
Lokamanya tilak nagar,
Goregaon(W), Mumbai 400 062