Sir, I have booked a flight from Chennai to Madurai on 28th August 2009 6.45 AM. We have travelled from Singapore on the previous night with kids (6 and 2 yrs) and stayed nearby airport. We reached the ariport entrance by 6 AM and due to the constuction and traffic blockage we went into airport by 6.15. One of the paramount staff collected our tickets and our baggages were screened. After few minutes he called the airlines staff and informed 4 baggages to chek-in. Immediately they informed the check -in is closed and to rebook for another flight. There is no help or support to try to board us in the same flight even thought 25 minutes left for flight. The Lady in the check-in counter simply kept mum and after our repeated requests we met the manager and he simply said sorry the check-in is closed and need to re-book. When we checked for re-booking only 2 seats were available for afternoon flight and they asked us to take evening flight but we need to pay the ticket fare since we book the morning flight in non-refundable category. WE REPORTED FOR REBOOKING BEFORE THE FLIGHT DEPARTURE(6.44 am). BUT THEY HOLDED US TO CHECK WITH HIGHER OFFICIAL,.LATER WE GOT THE INFORMATION THAT WE MUST REBOOK BEFORE THE FLIGHT DEPARTURE SO WE HAVE TO PAY THE FULL FARE NOW. When we requested for us to board on 1 PM flight and there is no place for us to stay in the airport till that time we got the informationa s they will discuss and let us know. when they came back with the final answer as the same as we need to pay for new tickets for evening flight its 10 AM. We couldnt book IC or JET for the same day we were forced to take bus to madurai. The WORST THING IS THE COUNTER CHECK-IN STAFF DELAYED FOR 10 MINUTES TO CHECK WITH THE MANAGER AND THE MANAGER TOOK 3 HRS TO TELL THE SAME ANSWER.
WE WERE READY TO TAKE THE EVENING FLIGHT AND REQUESTED FOR ACCOMADATION TO WAIT TILL 4 PM.
BUT THEY SIMPLY SAID WE CANT HELP.
THEY DIDNT EVEN CARE THAT WE HAVE 2 YRS KID AND THEY CONTINUED THEIR CHAT THEMSELVES.
WE HIGHLIGHTED AS WE CAN'T HANG AROUND AT THE WAITING AREA DUE TO SWINE FLU AND NO PLACE FOR US TO SIT IN THE WAITING AREA ALSO.
EXCEPT THE AIRPORT MANAGER WE WERE UNABLE TO REACH ANY OF THE HIGHER OFFICIALS.
EXCEPT ONE STAFF EVERYBODY BEHAVED LIKE ROBOTS WITHOUT ANY HUMANITY AND REPEATED THE SAME ANSWER AFTER HOLDING US FOR FEW HOURS.
I THINK PARAMOUNT IS NOT THIS MUCH STRICT TO ALLOW PASSENGERS BEFORE 25 MINUTES TO CHECK-IN IN EXCEPTIONAL CASES.
THIS IS IS A DOMESTIC FLIGHT AND NON-REFUNDABLE TICKET THERE IS NOT EVEN A SINGLE PERCENT OF COURTESY FORM STAFFS.
THEY FORGOT THAT THEY ARE IN CUSTOMER ORIENTED INDUSTRY WHICH NEEDS SOME HELPING TENDANCY. Was this information helpful? | 
