Sir/Ma’am,
I am extremely irritated and disappointed by the truly condemnable and disgusting response of “Parryware” personnel at Ahmedabad and Kolkata.
I have purchased a new flat at C-202, Nandanvan Apartments, Green City Light, Vesu Surat-395007, Gujarat, India. Furnishing work of my flat is undergoing and we have not started living over there. A wall mounted splash type “Parryware” shower panel is installed by the builder in one of the bathrooms, which is continuously leaking uncontrolled and we have to shut-off the main water inlet valve to avoid deterioration of bathroom.
A complaint was first registered with Parryware Kolkata Office[protected] more than one month ago (complaint No. CSR 06092), A representative visited my home some days(4-5) later and I came in contact with Ahmedabad office[protected], Mr. Kiranbhai).
I have talked and reminded more than 5 to 6 times to Mr. Kiranbhai telephonically about the complaint, but by whatsoever reasons, he seems quite unwilling, un-enthusiastic and uninterested in attending or solving my problem by adhering the same statement that my problem will be solved the day after, but till as on today[protected], no change has taken place in my hardships due to faulty shower panel.
It clearly exhibits that company is interested in selling only, after-sales services need to to be taken care by customer itself or the almighty god. You must be very well aware of the fact that this neglecting and fugitive policy will not work for long and seriously undermine long term business interests of the company.
I again submit herewith in writing that please do needful at earliest to avoid any further time consuming and mind teasing correspondence by attending my complaint sincerely.
Awaiting your quick response,
Thanks,
Rajesh M. Bansal
C-202, Nandanvan Apartment,
Green City Light, Vesu,
Surat-395007, Gujarat, India
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