Roca India / Parryware Complaints & Reviews

Not giving hot water when set in hot water mode.

Product was purchased in November 2025...

Hi Team

I purchase water Geyser but it was defective.
I am chasing since long time but still no resolution.

Complaint no PCDEL/200325/10...

We have experienced the worst service from roca in the last 5 years, no one is replying calls no service is provided in case of any problem no one ready to serve and in case of high emergency such as tap stops working or any other we have to wait for 2-3 months and yet the problem is not solved. We have to just adjust with what all is working and not getting proper customer satisfaction. Also we are replied rudely and inappropriately by the...

I recently bought a whole bunch of Parryware faucets, bidets, and many other plumbing accessories in the month of April. It is only in August that I shifted in my newly renovated home. In 4 months there are 2 faulty faucets.

I have complained about this to Parryware customer care over the phone, raised 2 tickets but no one cares to respond. They just reply saying someone will get in touch with you. But no-one ever calls / responds.

My toilet seat is having leakage

This was the worst experience with your product. We purchased a water closet of parryware. The wc costed more than 10 thousand and it develop Crack after one month os installation. I have talked to customer service multiple times in order to get it changed However as per the supervisor name Saurabh, the company is not willing to change the product. The company is claiming that is is not possible. If you are giving a warranty of 10 years on manufacturing then this is a bizarre resolution provided.

My newly installed parryware bathtub drain cock not holding water. Tried registering complaint to customer care seems didn't work. One technician attended and falsely reported issue resolved. After spending so much didn't expect the giant company like parryware would make such defective products and giveworst after sales service. Complaint no CRTN/240224/01

My newly installed parryware bathtub drain cock not holding water. Tried registering complaint to customer care seems didn't work. One technician attended and falsely reported issue resolved. After spending so much didn't expect the giant company like parryware would make such defective products and giveworst after sales service.

Parryware ticket No - CPUN/131223/17 is yet not resolved inspite of raising concern with both Sachin (Regional head), Akash (Parryware Pune contact). This issue is pending since 7 months. I am extremely disappointment. Please escalate internally.

I purchased Parryware Jade 3 in 1 wall mixer on 01/01/2024 and it was working good.
But one side tap not rotation for last one week.

Already I raised the complaint CDIN/090124/04 but still didnt get any response from service or any other team.

I am very disappointed on this.

I purchased it in 2017, at the time of purchase it was told that there is a warranty of 10 years, since 2018 there is a problem of water leakage continuously, 3 times the mechanic fixed it, then after 6 months the same problem occurs, we complained to the customer care vide complain no-.CCAU/191223/01 When the mechanic came home, he talked to the officer Rajib Chatterjee, he told me that the service charge would be Rs 590, if the service...

I am writing to Partyware out of pure displeasure. On December 02, 2023, I filed a

complaint (Compliant #CHOS/021223/01) about the cracks on the Parryware sanitary ware that are described below.

It has been recognized, and on December 2, 2023, a technician by the name of Manikandan investigated the area and reported the damages. He also agreed that the product was defective and asked his higher official to replace it.

I checked on December 7, 2023, that the complaint has been closed without any further correction regarding the recommended course of action, which states that installing a

closet on the floor with white cement is not advised. I consider it incredibly disrespectful to close a complaint without getting approval from the client and without following up with them.

On calling back the customer care to know why the compliant is closed they are saying that will forward the complaint to next department. I pity on the way parryware, as a company dealt with this customer compliant. I request you to reopen the complaint and resolve it amicably otherwise I don't have any option other than going to consumer court. Appreciate an early positive response.

Few photos of the defective product attached due to size limitation, let me know an email ID I can share the entire set of photos.

*Note: In order to prevent insects from sitting there, white cement is side packed. The pictures fracture clearly demonstrates the manufacturing defects in the products. This product is covered for ten years under policy.*

Request you to take actions to return and refund the Parryware shower model T9838A1 (Self cleaning white Faceplate) brought on 11th October evening 4.0 pm at SLV ceramics, Sarajapura Road Bangalore. I have returned the products on 12th October 2023 9.0 am since it is not working as per my requirements.

The SLV ceramics is not ready to take return and refund the amount and they suggested to write to Parryware directly. br...

Request you to take actions to return and refund the Parryware shower model T9838A1 (Self cleaning white Faceplate) brought on 11th October evening 4.0 pm at SLV ceramics, Sarajapura Road Bangalore. I have returned the products on 12th October 2023 9.0 am since it is not working as per my requirements.

The SLV ceramics is not ready to take return and refund the amount and they suggested to write to Parryware directly.
I have raised a complaint at Parryware customer care with complaint number: CBAN/251023/25. The customer care executive mentioned, they will not be able to help in this regard. Attached the Bill details, Product details and snaps of the product with current conditions.

Request you to take required action to accept the return and refund the amount at the earliest. Thanking you.

Your faithfully,
Retty Antony
Mobile: [protected]

We have leakage in our concealed flushtank from last 15 days. We complained about it in the company and no one has came to solve the problem we are facing so much problem. Everytime we make a call they say that the product is in transit but still the product has not yet came and even they are not answering the call also. We are not satisfied with the customer service of the company. Please help us to solve our problem

On 21st November 2018, I purchased a C8814 Venus Single Piece Syphonic Closet (305mm strap - white) from one of Parryware distributors, Kalliyath Sanitary Centre, located at Mavoor Road, Calicut, Kerala .Initially, the closet functioned flawlessly, providing no cause for concern.
However, after two years o[censored]sage, the closet started experiencing intermittent blockages. Concerned about this issue, I promptly reached out to the customer care department, and a technician from Parryware visited my residence twice to inspect the closet. Unfortunately, the technician was unable to identify the root cause of the problem and left without implementing any substantial solution.
Presently, the situation has worsened, and flushing the closet results in erratic outcomes. At times, the waste flushes smoothly, while on other occasions, it becomes severely blocked, causing the closet bowl to fill up. To alleviate the blockage, I have to resort to using a plunger, leading to significant inconvenience and embarrassment, particularly when we have guests visiting our home.
Due to my orthopaedic disability and my 80-year-old mother's lumbar spondylitis, this recurring problem with the Venus Siphonic Closet is causing tremendous difficulty and discomfort. We are compelled to use the upstairs bathrooms, which is an arduous task for both o[censored]s, and leaves us feeling embarrassed when hosting guests.
Hence, I kindly request intervention and support in resolving this matter from the relevant authorities at Parryware to conduct a thorough investigation into the issue and implement a lasting solution.

On 21st November 2018, I purchased a C8814 Venus Single Piece Siphonic water closet (305mm s trap - white) from one of Parryware distributors, Kalliyath Sanitary Centre, located at Mavoor Road, Calicut, Kerala . Initially, the closet functioned flawlessly, providing no cause for concern.
However, after two years o[censored]sage, the closet started experiencing intermittent blockages. Concerned about this issue, I promptly reached out to the customer care department, and a technician from Parryware visited my residence twice to inspect the closet. Unfortunately, the technician was unable to identify the root cause of the problem and left without implementing any substantial solution.
Presently, the situation has worsened, and flushing the closet results in erratic outcomes. At times, the waste flushes smoothly, while on other occasions, it becomes severely blocked, causing the closet bowl to fill up. To alleviate the blockage, I have to resort to using a plunger, leading to significant inconvenience and embarrassment, particularly when we have guests visiting our home.
Due to my orthopaedic disability and my 80-year-old mother's lumbar spondylitis, this recurring problem with the venus siphonic water closet is causing tremendous difficulty and discomfort. We are compelled to use the upstairs bathrooms, which is an arduous task for both o[censored]s, and leaves us feeling embarrassed when hosting guests.
I would be immensely grateful if consumer forum could liaise with the relevant authorities at Parryware to conduct a thorough investigation into the issue and implement a lasting solution.

I have bought a mixure, two angle valve and wash basin tap from parryware sanitary hosiarpur sector 51 Noida . The mixture is bad from the day it was fiited and no of complain were raised as there was hardly water flow from the mixture, but different reasons every time .Lastly, now when a service person visited today i.e 5/7/2023, he was rude and behaved badly. Tried to hoodwinked us . Removed mesh from washbasin tap and put in the mixer to show water flow. When asked to see the flow in shower also, he said not my job and left without doing the job .

Expect change of product and professional response with proper action against the individual.

With regards.

I purchased 3 Cardiff closets, 3 wash basins, 3 sets of wall mixters and other bathroom accessories from Velmurugan Harware and Tiles shop in chennai. We found one closet is having a manufacturing defect ( a small crack found while fixing it). So I logged a online complaint and WhatsApp complaint for the issue . Your technician visited our place and took videos and photos and told me that I will receive a call in 2 days, and I was waiting for your call . Yesterday (28/6/23)I got a call from Mr.Natraj, mob number [protected] and I was told that replacement will be given today (29/623). But today when I called him, he said quality control rejected it and they wont replace it.

Mr. Natraj also told me to ask the shop where i purchased the producr for replacement. When I checked with the shop, they said ater sales, support and replacements are handled directly by Parryare. I never expected Parryware would supply defective products to customers and refused to replace defective products. . I purchased Parryware products thinking that Parryware products are good quality and deliver customers only genuine products and provide good customer support. But now I loosing the confidence with Parryware products and experiencing pathetic customer support.
I am requesting you to please replace the defective product immediately.
I have attached the purchase bill along with this message

Thanks
Chandrasekar
[protected]

I have purchased the WC toilet covers. The product is not fitting properly.