Passport Office Lucknow Complaint — unprecedented delay in issuing passport

I and my family members applied for passport in 2003 in RPO, Lucknow as per following file reference nos but as yet no passport have been issued.We filed an affidavit reg permanent address in Sep, 2008 with RPO, Lucknow but even than passports have not been issued and there is no intimation that what is the problem now ? Police verification was executed long back.
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We shall be greatful, if this matter is looked into.
thanks.