[Resolved] Passport Seva Kendra — Pathetic New Passport System

V

VidyaMS

Address:

Bangalore, Karnataka

I was trying to get passport for my 3 years old son.Firstly, I was not getting the new application form anywhere in the Bangalore one centeres and the Speed Post offices.Hence, I had to get the new passport application form from a speed post office in Mysore.Since, we are staying in bangalore, we need to submit the form in Bangalore only. So, After updating the form and getting all the supporting docuemnts attested by gazetted officer, We went to submit in the nearest Speed post office, Jayanagar.Initially, they checked all the documents and later they told that they will not collect the application form for minor child.We need to submit either in the General Post office(GPO) or in PSK.We went to PSK which was closed that day due to some govt holiday which i did'nt know. Then decided to go to GPO since we had come so far.Worst thing happend when we went there.I had spent around 300 bucks for Auto that day without any result.
In the GPO,i was told that they have stopped collecting the forms long back.I was so frustrated that day.My son also had to undergo all this exertion.People at GPO were very rude to answer.Then I decided to talk to the Manager.It was surprising to know that even he did'nt had clear idea about this and he was asking other staffs there.He told me to wait.Me and My son waited for almost an hour and was told the samething that they will not collect the form.It was very painful and biiter experience which we encounetered just to submit our passport application forms.
Next week, We went to nearby BangaloreOne Center and even there, they are saying that they will not collect the forms.They will just verify the documents and for the submission we need to go to other BangaloreOne present in Banashankari BDA complex.
Since I'm working, I cannot take my son to PSK which is very far from my place.Hence, I was trying to submit at BanagloreOne or Speed Post office centres.
Totally, It was a very biiter experience and till now, I'm not able to submit the passport application form of my son.
Can the Concerned people look into this and take some action so that it'll ease the public in getting a new passport?

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Aug 13, 2020

Complaint marked as Resolved

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Comments

I

indiancitizenwakeup

from Mumbai, Maharashtra

Hundred percent agree pathetic is the word for these passport seva kendras. I went to the Mumbai Borivili, first they are not transparent on what information they want. Completely misguide you then talk rudely ! Are they appointed by government or Gods I don't understand. They think they are gods. The attitude the staff shows is like that the people who come to them are fools. Yes the Aam - admi is a fool, we are all fools for having such sarkari demigods the APO's and PO's serve us in the posts of PUBLIC SERVANTS.

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J

jagdeepboparai

from Ludhiana, Punjab

it's a sad affair...the administration should look into this..for reissue of passports...a diff line should be their...their is parking problem...we were their at 8:45 am today...ie 5/03/13...the security guard puts up cycle to block the parking area for their staff members...right in front of this Chandigarh building 8-9 cars can be parked but they will not let you park...this should be stopped imm...now the cops come on rounds with tough truck by about 9:45 onwards...I guess the cops should be their at 8:45 to help n let any first commer come n park his car in front of the building. ...now comes another interesting part...lot of old aged people find it a big problem to climb stairs...today around 11: 00 am a 78+ approx aged man was helped by 4 of his own family members to climb the stairs...my own mom had problems climbing the stairs. ..the first thought that struck me was a ramp...as in the website too they should indicate by highlighting very clearly all the important papers required in orignal..no of copies n in ORIGNAL LETTER HEAD ours was 2nd day continously after papers were rejected...n mom was very jittery about the stairs. ..the security guards do not help neither are thier any boards which indicate / say that their is a lift available...the as...have the guts to put a paper (chart type cardboard) in front of parking early morning...for their staff in fence ( i wont be surprised if they remove it by tommorrow morning)n do not help people by letting them come n park on first come basis...n helping by aged persons by saying please use the lift...the photo of parking incase they do not remove it will come next...after all these efforts of saying n spending so much on seva kendras for customers convenience why can't we get proper date n time appointments...and why do we still have to stand in lines.

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