[Resolved]  Passport Seva Kendra Kolkata — Not able to book an appointment

Address:North 24 Parganas, West Bengal

Its a shame that the process of booking an appointment with PSK is openly encouraging people to go to BROKERs, as there is no way for a common man to get the appointment. I have been trying to get a appointment for 4 consecutive days. Everyday I am able to see the slots. But by the time I click on one of the slots, the session gets time out or it's go on for ever. I even waited for 10 minutes to let the session run on its own. After 10 minutes, when I refresh the page, I am in square 1.

I am frustrated so see that there are 987 people got the appointment on a day when I am not getting anything and agents are claiming openly that they will book this appointment (even 4-5 appointments) on a single day.

My Internet connection in 25 mbps and I am not a common man who is using Internet for the first time. I am a software engineer. I wonder if I am not able to get anything out of this system being a computer literate, how in the world a common man with very minimal knowledge of online application system will get through this without being trapped by AGENTs & BROKERs.

It seems this is an open secret that we need to go to broker for this and Govt. is encouraging it by putting a system in place which is supposed to work for common man but now only working for AGENTs and BROKERs and only not working for common man.
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Aug 13, 2020
Complaint marked as Resolved 
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I know this complain might end up no where, but as an common man I do not know where else can I go to get my voice heard.

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    Kolkata
    West Bengal
    India
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