Pepperfry.com — Non delivery of material

Address:

Sambalpur, Odisha

Order no.[protected] for a silver coin was placed on 18.10.12 through online payment. Till date material has not been delivered not the status are informing by customer support team. In my accounts it is been written that the material shipped on 26.10.2012 through Blue Dart but the Tracking number provided there is totally wrong , when I tried to track it from Blue Dart courier web page I found that the number is wrong.
The Pepperfry informed me on 30.10.2012 over phone and through e-mail on 7.11.2012 & 12.11.2012 to collect my ordered material from Blue Dart office at Sambalpur, accordingly I have visited many times to Blue Dart office at Sambalpur but no material is available to their office till today.
In every response to my e-mail/my phone they replied as the status Will updated within 3 business days but unfortunately no updates have been send to me. For last 7 days no response I received from Pepperfry.
Regards.
Amit Kr Chatterjee on behalf my daughter Asmita Chatterjee (2kai.[protected]@gmail.com).