Pepperfry Complaints & Reviews

Rcently purchased both a bed and a mattress from Pepperfry under the same order (Order ID: [insert order number]). The mattress was delivered first, and the bed arrived later today. Upon setup, I discovered that the mattress is smaller than the bed — it does not match the size specifications mentioned on your product page.

This is not a case of personal preference or incorrect selection, but rather a product mismatch between...

I place an order for a 2-seater Fuego sofa order number[protected] on October 10th, 2025. I got a call for delivery on or about October 17th, but I was moving and could not be available for the sofa delivery as I was tending to my mother. I told the men I could not accept the sofa and please return it to Pepperfry and the agreed. A representative had told me that if I could not accept the sofa to refuse it at delivery and they would return...

I recently placed an order intending to send a gift to my mother in Nagpur. However, I mistakenly entered my current residential address during checkout. Upon realizing the error, I reached out to request a change in delivery location, but was informed that this wasn’t possible and that cancellation would incur a 2.5% charge.
While I understand policies are in place, I’m disappointed that a genuine mistake couldn’t be accommodated,...

Wrong commitment done by pepperfry for the delivery of ordered item, Order Id.[protected]
Also there is no update on website for the material, traking detials mentioned wrong date .

Need refund due to their wrong commitment...

I ordered a Queen Size mattress from Pepperfry (Order ID:[protected]PU1933643-S-PM49012-78x60), delivered on 21st August 2025. However, the item received was of a smaller size. I raised a return request immediately and followed up multiple times via chat and email. Despite repeated assurances, no pickup or refund was initiated.
Shockingly, Pepperfry closed my complaint without informing me or resolving the issue. I also noticed a billing...

LEGAL NOTICE


Order No:[protected]FM1745535-S-WH32456
Order Date: 12 Oct 2022


Dear Sir,

I raised the Return request on 25.11.2022 which is still showing as pending. I am attaching the screen shot of your website as proof of return request.
This product has issue since delivery time, therefore return request was raised immediately. The foam quality is very poor....

Summary - Cancelled an order immediately after clicking on Buy and a 2.5% got deducted with zero warning during the cancelation user journey. The only way I came to know was checking my bank statement.

Buying Experience - I ordered one Boswyn Sheesham Wood End Table worth Rs. 9193. As soon as I made the payment and the order was confirmed, I saw the "delivery on Thursday" referred to a Thursday more than a month in the future. Since I needed an earlier delivery, I immediately canceled the order.

The Problem - Nowhere in the product details, buying experience or cancelation experience was I ever informed about the 2.5% charge. When reaching out to customer care, they shared a policy link which mentions this charge. Such hidden policy links to trap customers are deceptive and exploitative, especially from a well known brand like Pepperfry.

The Solution - Before placing an order the user should be clearly informed that after placing the order they have to pay a 2.5% of cancellation charge if the user wants to cancel the order (even if it is in minutes) - It should not happen in the first place, and the user should get a timeframe in which they have enough room to re-think about their purchase especially if the promised delivery date is more than a one month away.

Dear Pepperfry Customer Support,

I am writing to formally raise a complaint regarding my recent order (Order No.[protected] for a 3+2+1 seater sofa in Beige color, placed through your platform. Unfortunately, upon delivery, I was shocked and disappointed to receive the product in Grey color, which is completely different from what was advertised and selected at the time of purchase.

This discrepancy is not a...

I was delivered a product mentioned in the subject on 10th October 2024 and ordered quantity was two and one was defective i.e. on very next day of order received i.e. on 11th October 2024 its screw dislodged completely and table plank collapsed. Then on 13th October 2024 Ravindra Lohar came for repair but I refused for repair and said I want to return this order because I don't believe it can happen again in the near future the table was...

ORDER ID[protected]

this pepperfry bar chair is a safety issue as the person can easily topple over and fall because of 2 issues (video attached):

1. The base is considerably smaller than the chair seat
2. The base is of extremely light material making the chair light at the base and heavy at the top. When someone sits on the chair the chair becomes extremely top heavy and is unstable to seat.
br...

I had purchased a sofa from pepperfry.com by visiting the store in Whitefield Bangalore. The sofa what i received is wrong one compared to what i purchased. the same i had reported to store manager on same day(7th Aug.2024) itself when the sofa got delivered. But since that day it's been almost 27days. I didn't get any replacement or refund for the same. The case manager called almost 10times in this duration and always give false information...

-Completely misleading policy and offers. That is why, I cancelled my product within 10 minutes of order.
- And payment done by credit card, and why they are taking 2 weeks to refund. Which they can do immediately.
- They are charging 2.5% on cancellation which is completely wrong
- The pepperfry site is not transparent.
- I dont recommend buying from it

On 22 July 2024, Pepperfry (PF) delivered the Nicole 4 Door Wardrobe (Order Id[protected].

On 24 July 2024, assembly service by PF carpenters failed due to missing parts.

Complaint manager Ameya Jadhav was assigned to handle the case. Since an incomplete product had been delivered, I insisted on a refund based on PF's Easy Return Policy of 7-day return for incomplete products.

I submitted the...

We purchased a three seater sofa from Durian with 5 year warranty but recently the stitches were broken and the cushion became flat due to which if anyone is sitting on the sofa, they are getting back pain. We raised a complaint on July 3rd and a month later the carpenter arrived and checked the product, took pictures and said that the product will be picked up for service within 2-3 days. 2 days later i received a call from customer service...

Incident Summary:

Delivery Delay:
My order was initially scheduled for delivery on 23rd July 2024. However, there was an unexpected delay without any prior notice or update from your team. After waiting for three additional days and multiple follow-ups, I was informed that there was no confirmed delivery date available.

Inadequate Response:
Upon contacting customer care, I was assigned a case manager...

We had bought a Jasmine metal 4 seaterdining table in black finish with glass top and a glass below it. The lower glass was glued to the above glass. During installation I had pointed out that it seemed dangerous as it was just hanging on steel supports on 4 sides.
On 2 nd July when we all were at table, it suddenly gave way and fell on our laps injuring 1 person and fell down and broke into a 1000 pieces. We urge you to replace it/...

I had ordered certain furniture items from their store at Elante Mall in Chandigarh vide Order ID[protected] on 26.06.2024 but had some queries. The gentleman at the store, Sh. Abhishek Vashist, did respond yesterday but did not resolve my queries. Today, he is not responding to call. I have made a payment of Rs. 98000/- but no response from them is making me nervous.

It has been a month since the item was delivered in damaged condition (as identified by your carpenter on 25 May 2024.

It has been almost a month and the replacement has not been shipped. I am travelling now and unable to receive the delivery as informed to Pepperfry Support staff Akshay Girkar over 3 weeks ago.

It would be fair for me to be expected to be waiting any longer and I would like a refund. Pepperfry...

Hello,
I just had a call with Parbhat (Case Manager). According to him, SOFA is bent due to usage issues.

But, in attached Pictures it is seen that there is no damage issue, nothing is broken, but Parbhat is relying on Carpenter's report, totally neglecting what the customer has to say, even ignoring the pictures which we have provided.
I am not understanding in pictures how a carpenter is seeing the internal damage.

This is the attached picture which is provided in the website: in which it is clearly seen that the Middle support leg is provided.

but in the attached pictures which we have provided, Sofa is missing the middle leg support. but parbhat is not agreeing to this, and completely neglecting Customer words or pictures provided.

as the middle leg is missing, it should be covered under warranty. Please request your assistance.

I had booked 3+1+1 sofa on 10th March 2024 and the delivery was assured to be made before 27th March 2024. My order ID is[protected]. Your mobile app says delivery before 29th march 2024. When i tracked the shipment, initially got a message saying it is delayed and will be delivered by 31st march 2024 and then on raising a email complaint, it was informed that the product will be delivered before 04th April 2024.
till date i dont have a clue as to when the product will be delivered. Inspite of many calls to Customer Care, I am not getting any response. Try to resolve the issue if at all you respect your customer sentiments.