Claimed

Pepperfry Complaints & Reviews

2.8
Last updated May 15, 2022
Complaints 1437
Resolved
768
Unresolved
669
Quick Links
Statistics
Share
Profile
ADVERTISEMENT

File a complaint to Pepperfry

Having problems with Pepperfry?

File a complaint and get it resolved by Pepperfry customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
ADVERTISEMENT
Pepperfry
Customer Service Contacts

Pepperfry Website

Pepperfry Head Office Address

Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India
400070

Pepperfry Phone Numbers

Toll free
1800 209 7379
130
111
Phone
+91 22 6157 6157
93
47
ADVERTISEMENT

Pepperfry reviews & complaints(1437)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Facing same issue as others. Need to shift and they are not giving any service to dismantle bed. Even when I am ready to pay. Such a shame. Why sell products when you can’t offer service. This should be shared at the time of selling product that we cannot provide any service. Don’t ever buy anything from Pepperfry. Cheats....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Order No.[protected]
Product : Andres 3 Seater Sofa
Delivered on 22 Dec 2021

Very disappointed by pepperfry, more because of the cunning approach of offering warranty with no intention to comply. I got this sofa that comes with 3 year warranty, however when faced the problem in backrest, they declared that it is due to usage and is not covered in warranty, practically without checking it.
Although a person...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Have order pot today 12.53 pm & have cancelled the order cause it's showing delivery on 16th May'2022 & have want delivery before 10th may'2022 hence have cancelled the order today within 5-10 min after have place the order

After that have received a email that 2.5% will be deducted for cancelling the order within 5-10 min of cancellation they deducted the amt of Rs. 58 /- means what kind of service they provide.

The vendor may recieved order request only may be n have cancelled it for that they deducted 58 rupee & other will be refund within 7-10 working days
Pepperfry customer support has been notified about the posted complaint.
Dear Sandeep, We regret the inconvenience caused to you. We are getting this checked with our team and will revert to you soon.
Regards,
Team Pepperfry..
Pepperfry Customer Care's response, May 5, 2022
Verified Support
Dear Sandeep, as discussed, we will be unable to process the 2.5% cancellation fee as that is a mandate cancellation charge.
Regards,
Team Pepperfry.
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Product is too big & quality is not good as per the value of the product
    Since have try to contact the peppery executive they said its not refunded

    Worst service...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    I placed order with pepperfry with the subject order no. For 2 items -
    1) Sattva Classic XXXL All Weather Bean Bag in Brown Color.
    2) Crystal V1 Mid Black Ergonomic Chair in Black Color.

    1st Item I received on 26th April but was delivered with the wrong item (size issue) immediately I request for return of the order and refund for the payments. They told that refund will only be processed once the item will be...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    I have purchased king size bed, mattress n cushions from pepperfry.
    King size bed requires a mattress of 78*72
    By mistake I ordered 72*72.
    Reached pepperfry team over call for solution .. I didn't even use the mattress as the size was imperfect. The executive asked me to drop a mail on [protected]@pepperfry.com.
    Done the needful. 2 days later received the call saying that my request has been approved and that i will get...
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy
    ORDER ID:[protected]

    Cancelation charge is 2.5% however i have been charged 25%.
    I have invocie of 2.5% cancelation charge which is 261rs.

    Product cost 10628

    card payment 9151
    wallet payment 1477

    I have recvd the wallet refund. However card payment; i have recvd only 6919Rs.

    Kindly help me get the complete refund.
    Pepperfry customer support has been notified about the posted complaint.
    customer care guy is saying I have used the cashback.
    Cashback sent to my account should have been reversed, it was not done. I placed new order only after canceling this one.
    If you want to deduct cashback, deduct from my wallet not from my bank card. Cashback goes to wallet, not to my credit card.
    Dear Saigiri, We regret the inconvenience caused to you. Please share the order number and we will check with the team and get back to you soon.
    Regards,
    Team Pepperfry.
    Saigiri's [Complaint's author] reply, Apr 27, 2022
    Order Number: 308042142.
    Dear Saigiri, Thanks for sharing the order number with us. We are getting this checked with our team and will revert to you soon.
    Regards,
    Team Pepperfry.
    ADVERTISEMENT
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    3 Comments
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      My furniture was not fixed properly... fixation of screw was the error... kindly send service person get it corrected.. or take back the
      Material amd refund
      Pepperfry customer support has been notified about the posted complaint.
      Dear Anitha, We regret the inconvenience caused to you. Please share the order details and we will check with the team and get back to you soon.
      Regards,
      Team Pepperfry
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        I recently bought a chest of drawers from Pepperfry and it is so costly. What I received is a piece of trash, the entire furniture is wobbly and not sturdy at all. everytime I pull the drawers, the boards come out. Another small foldable stool I had bought too had scratches on it.
        I had ordered a total of three products.
        After having such a bad experience with my earlier products, I wanted to cancel the third product. So the...
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        Hello,

        I have raised the return request for a single product of my order[protected]. It has too soft bottom and no where in the description it is written it has a soft bottom. I don't have any issue with other 2 products from this order. I have raised a return request and your team member called me to tell he he cant take this return. I request you to take this back bliss 5 seater and give us christopher 3 seater. Please find ways to resolve this issue.

        Best regards
        Ramanath Hegde
        Pepperfry customer support has been notified about the posted complaint.
        Dear Ramanath, We regret the inconvenience caused to you. Please share the order details and we will check with the team and get back to you soon.
        Regards,
        Team Pepperfry
        Dear Ramanath, Our team is working on the same issue however allow us 24 hours to check the concern we will get back to you soon.
        Regards,
        Team Pepperfry
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          I purchased a single bed from Pepperfry. The assembly carpenter that came declared the bed faulty and was unable to assemble it.
          He said that one of the long bolts is stuck and cannot be repaired so I filed a return request.
          The same person calls me every other day and tells me this technician will be sent and we need to confirm the problem.
          I said ok. The technician came after 3-4 days and said the same thing.
          They...
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Pepperfry — Nariko 4 Door Wardrobe Refund

          I recently ordered Nariko 4 Door Wardrobe from Pepperfry. When the product was assembled I found the backside of the product is thin as sheet and can break very easily. The finish of the product is also dull and looks old. The product is not worth the price and not satisfied with the quality of product. I raised a return request and the customer service said the order cannot be returned as well the product will not come as you imagine. Work...
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Pepperfry — WR-230222-0100 for Pepperfry Purchase 307841983-FN1905499-S-PM28470

          Mr Anirudh
          Thank you for you email which actually did not make any sense to us ! This is to inform you that we have had an issue with the table we have bought on pepperfry which came with an manufacturing defect ! So we had lodged a complaint post delivery and we. We’re told the carpenter would come and inspect days passed and no one came and suddenly it was mentioned to us that’s it our fault ! We were blankly mentioned that...
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          The recliner edges are protruding and the cushion is not available at the edges, due to which we hurt ourselves. Number of times informed to the outlet where we bought to the SM, however he is not providing resolution or sometime does not pick the call. I was planning to buy one more recliner, however the first impression is very bad.
          Pepperfry customer support has been notified about the posted complaint.
          Dear Sripriya, We regret the inconvenience caused to you. Please share the order number and we will check with the team and get back to you soon.
          Regards,
          Team Pepperfry.
          Dear Sripriya, We regret the inconvenience caused to you. Please share the order number and we will check with the team and get back to you soon.
          Regards,
          Team Pepperfry.
          Dear customer, We regret the inconvenience caused to you. Please share the order details and we will check with the team and get back to you soon.
          Regards,
          Team Pepperfry
          ADVERTISEMENT
          Dear Sripriya, We regret the inconvenience caused to you. Please share the order number and we will check with the team and get back to you soon.
          Regards,
          Team Pepperfry
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          4 Comments
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit

            I purchased a 3 door cupboard by January and within 1 month door came out. Complained and their engineer said its beyond repairable and need to be replaced as it's in warranty period. I want my money to be refunded but now company is blaming that we can't use it.
            Pepperfry customer support has been notified about the posted complaint.
            Dear Mallick, We regret the inconvenience caused to you. Please share the order number and we will check with the team and get back to you soon.
            Regards,
            Team Pepperfry.
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
              Report
              Copy
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Pepperfry — Refund of Cancelled Order Not Received Yet

              I mistakenly placed an order #[protected] on 31 March 2022 10:23 PM, for which I immediately requested cancellation just after 5-7 mins placing the order. Please refund back the amount paid Rs.3305 back to the original source (Bank) as soon as possible as I am in dire need of money....
              +2 photos
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              We had ordered few product with some commitment by person named manam from ahmedabad store at titanium one.building, sg highway.
              Now as we already asked before ordering that we need to deliver the product along with installation as we are living 230 km away from ahmedabad office. Now today people delivered the project and asked us to install it tomorrow. But since we are not living in the city, we either need to travel again tomorrow back from our home town to facilitate their work of installation.
              We already mentioned them that we need
              delivery and installation at the same time but they promised at the time of order. This is not ethical from your side of pepperfry store. We feel cheated at the time of order. We need proper support from the coordination team of pepperfry and need to resolve the issue by today. Or else we need to spend money for tomorrow travel and we would need this issue to bring into light with other people.
              Pepperfry customer support has been notified about the posted complaint.
              Dear Brij, We regret the inconvenience caused to you.lease share your order number for us to assist and address your concerns.
              Regards,
              Team Pepperfry.
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                Report
                Copy
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Pepperfry — Bad quality Product & Staff Harassment over Return/Refund

                Dear All,
                I have purchased a Mattress from the aforementioned organization, the Mattress was purchased on the promise of the quality. But within a week a Sag was developed in the Product causing a lot of Pain during sleeping.
                I was diagnosed with Severe Back Ache due to sleeping on this product.
                Also when I raised the same on mail for Refunr/Return. I was told to pay Rs 2600 for this.
                Please help...
                +3 photos
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                Report
                Copy
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Pepperfry — Invoice is not corrected

                I have purchased a Table and Chair from Pepperfry on 3rd February as order id :[protected]Image1). I bought these items for my wife Mrs. Gursharanjeet Kaur and to be delivered at New Delhi. Subsequently when I requested for invoices, I received two invoices for different items. However the item FN1921314-S-WH38101 i.e table, does not reflect Buyers GSTIN
                ( Image 2) where as the another item i.e. FN1947049-S-PM36378 i.e. chair’s...
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                Report
                Copy
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Pepperfry — King size bed broken in 6 months

                I have bought a king size bed with storage in mid of June 2021 and we started using it from July 1st 2021. After 6 months in the beginning of January 2022, noise was coming when we were sitting on it. Then when we checked, we understood that one of the joining bar broke and because of that the slabs of the bed was getting too much load. Since it was experiencing too much load, the slabs also started to break and out of the 5 slabs, one side...
                +4 photos
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy