Pepperfry Customer Care
Pepperfry.com
| Website: | www.pepperfry.com |
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Office No 301, Kohinoor Complex, Kurla West Mumbai Mumbai City District Maharashtra India - 400070 |
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Complaints
1292
Pending
8
Resolved
680
Good news! We have a good connection with the company and they're good at resolving user complaints.
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| Mon | 09:00 am - 12:00 am |
| Tue | 09:00 am - 12:00 am |
| Wed | 09:00 am - 12:00 am |
| Thu | 09:00 am - 12:00 am |
| Fri | 09:00 am - 12:00 am |
| Sat | 09:00 am - 12:00 am |
| Sun | 09:00 am - 12:00 am |
Pepperfry Complaints & Reviews
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My order is still pending from 4th October. Every time
I call they say wait for 24-48 hrs. Now I see that the product is already returned to the seller and no refund initiated. Where is my product that I ordered? Very bad service. Do not buy from this site. I cannot even cancel it as the product is already returned and no response from Pepperfry. Atleast issue my refund. Tracking id [protected] for e-commerce express. Order id[protected]
I call they say wait for 24-48 hrs. Now I see that the product is already returned to the seller and no refund initiated. Where is my product that I ordered? Very bad service. Do not buy from this site. I cannot even cancel it as the product is already returned and no response from Pepperfry. Atleast issue my refund. Tracking id [protected] for e-commerce express. Order id[protected]
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notified about the posted complaint.
notified about the posted complaint.
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Myself Arun Ramesh from Trivandrum, Kerala. I have ordered one set up box stand through pepperfry.com on 13 of this month.. The status of the shipment showing that the item is at the delivery centre that means in Trivandrum from 21 st Oct till now.. Y so much delay to deliver the order.. it's been 3 days delay to deliver this..bi am sorry to say that such a poor service you have
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I ordered a navy blue stool, but they delivered a grey stool. I raised return request. Which was never answered. I called...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Pepperfry — Pepperfry Purchase 307282483-FM1213164-S-PM11406
A study table purchased in AUg 2021 had the drawer not moving. Complaint as referred above was raised on 15Oct as the item...
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Pepperfry people assured me at time of purchase that reassembly service during relocation shall be provided. Blatant lies....
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I have been having tuff time after placing orders on Pepperfry website. They simply don’t care about customers and there...
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I ordered a product from Pepperfry on 15.09.2021 through online mode of payment. It was supposed to be delivered on/before...
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I ordered two recliners from your site, , but later realised that it wont fit in my room, ... So decided to cancel the order, but the option was not available... Delivery date is way away( say 40 days)
And the status is only confirmed.
Please do the needful to cancel the order.
Iam willing to pay the cancellation fees.
Order no.[protected]
And the status is only confirmed.
Please do the needful to cancel the order.
Iam willing to pay the cancellation fees.
Order no.[protected]
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Hi Team,
I have place an prepaid order of 16, 826rs but got the invoice only for 1, 970 rs .
Could you please issue an invoice for the product .
Order id[protected].
Name - Punith
Ph No. - [protected]
I have place an prepaid order of 16, 826rs but got the invoice only for 1, 970 rs .
Could you please issue an invoice for the product .
Order id[protected].
Name - Punith
Ph No. - [protected]
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For order id[protected]
My dining table and dressing table is delivered to us on 1st oct 2021 and today is 3rd oct 2021. Nobody came for assembling them.
Really disappointed by pepper fry
My dining table and dressing table is delivered to us on 1st oct 2021 and today is 3rd oct 2021. Nobody came for assembling them.
Really disappointed by pepper fry
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Order[protected]For 3 seater sofa brown @ approx Rs. 50, 000) smile offer cashback not yet credited. The pop up advertisement...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Pepperfry — Non-honouring of warranty after the chair they sold to me broke in 2
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Pepperfry — SOS Study Table
Ordered a study table from Pepperfry on 13th. The delivery was scheduled to be on 21st. Got a call on 20th saying I will only...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Pepperfry — Defective product delivered.
Order no:[protected]
The chair I purchased from Pepperfry on Feb 21, broke within 2 months.
Even after raising...
The chair I purchased from Pepperfry on Feb 21, broke within 2 months.
Even after raising...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Pepperfry — Received a wrong product
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I purchased a writing table from Pepperfry in July. They delivered in August that was a defective piece that had missing parts and could not be assembled.
I requested them to replace parts and assemble however I did not hear from the vendor or Pepperfry.
Post that I requested them to take back the product and return my money for which they said they can only refund if the vendor takes the product back.
Now they have no control over when the vendor will take the product and they are not refunding my money.
I am stuck. Please assist.
Order Number:[protected]
I requested them to replace parts and assemble however I did not hear from the vendor or Pepperfry.
Post that I requested them to take back the product and return my money for which they said they can only refund if the vendor takes the product back.
Now they have no control over when the vendor will take the product and they are not refunding my money.
I am stuck. Please assist.
Order Number:[protected]
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Pepperfry customer support has been
notified about the posted complaint.
notified about the posted complaint.
Dear Astha, We regret the inconvenience caused to you. Please share the order details and we will check with the team and get back to you soon.
Regards,
Team Pepperfry
Regards,
Team Pepperfry
Pepperfry Customer Care's response, Sep 19, 2021
Verified Support
Dear Astha, We are getting this checked with our team internally and will revert to you soon.
Regards,
Team Pepperfry
Regards,
Team Pepperfry
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Pepperfry — Victoria Bedside Table in Gloss Finish by A Globia Creations - Item shipped Incomplete
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Pepperfry — Cheating at Pepperfry studio in Powai, Hiranandani
Hi,
I had ordered 3 cushion inserts and 3 cushion covers. Out of 3 cushion inserts I received only 1 cushion insert....
I had ordered 3 cushion inserts and 3 cushion covers. Out of 3 cushion inserts I received only 1 cushion insert....
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Latest Resolved
- Pepperfry Purchase 307282483-FM1213164-S-PM11406
- Non-honouring of warranty after the chair they sold to me broke in 2
- SOS Study Table
- Defective product delivered.
- Received a wrong product
- Victoria Bedside Table in Gloss Finish by A Globia Creations - Item shipped Incomplete
- Cheating at Pepperfry studio in Powai, Hiranandani
- Warranty claim denied against a faulty product
- Order No 307332219. Cancelled the product 3 days after it was supposed to be delivered
- After confirmation there is no update for the product
Featured Complaints
Pepperfry Pepperfry - wrong information on product page now they are not cancelling order.. Pepperfry Pepperfry - not initiating return for an item that differs from what I ordered. Pepperfry Pepperfry - reluctant to supply the ordered item/ not refunding the paid amount
Regards,
Team Pepperfry