Pepperfry Customer Care
Pepperfry.com
Customer satisfaction rating: 47%
Submit a Complaint
702
COMPLAINTS

Pepperfry Customer Care

Pepperfry.com

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Address
Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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76
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74

Phone:
Phone:
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56
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24

Customer satisfaction rating
47%
Complaints
702
Pending
49
Resolved
313
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 12:00 am
Tue09:00 am - 12:00 am
Wed09:00 am - 12:00 am
Thu09:00 am - 12:00 am
Fri09:00 am - 12:00 am
Sat09:00 am - 12:00 am
Sun09:00 am - 12:00 am

Pepperfry Complaints & Reviews

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Pepperfry — order id 303678825

 avinash jalan on Jan 17, 2018
In reference to the above order no, I booked a dining table on 31st Dec’17. I requested for weekend delivery at the time of booking which was humbly agreed by the showroom manager. Based on the status online, I called up the team on 11th Jan 2018 which was Thursday and I was told that delivery is scheduled on Friday 12th Jan 2018. I requested again, to make the delivery on Saturday which is 13th Jan 2018. However nothing got delivered on 13th as well as 14th of Jan 2018. Next committed date was 15th Jan’18 after 6 PM since it was Monday. It again changed to 16th Jan’18 and then to 17th Jan’18....
Complaint comments  Read comments Complaint category Furniture

Pepperfry — delivery issue

 Sazhar86 on Jan 14, 2018
I have placed an order for bed, wardrobe and dressing table yesterday and wanted to cancel it due to delivery issue but no one wants to help me from pepperfry.
Spoke to call centre executive and manager and requested him to please priortize the delivery process but they are very straight that this is not possible.
I requested them to get it delivered by 18th as we have an urgent requirement of this furniture but no body is even able to help me on this and not even helping with the cancellation of this order.
I just forget to check the delivery date before ordering however expecting...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — order #303464315-kd1579748-s-pm20009

 Christina Eulalia Pereira on Jan 11, 2018
"Pepperfry" should rename itself as "Bhejafry" as it has the worst customer care and return policy, I had to call the customer team 7 times over a span of 3 weeks to follow up on my issues. In the meanwhile, I filed a case as instructed by the customer care agent for returns and there was on reply to the issue. I sent a separate mail to the returns team and bumped it twice and still no reply. I would highly urge customers to stop patronizing them as God forbid if your product is defective, broken, needs additional requirements their customer care them is surely not going to help you . You will end...
Complaint comments  Read comments Complaint category Other

Pepperfry — home belle stainless steel utensils kitchen rack (sku: kd1498000-s-pm11193)

 Harisuthan9 on Jan 9, 2018
Dear sir/madam,

Sub : pepperfry case ref. No. Wr[protected]

I am retired commander who is 72 years of age. On 14 dec 2017 i purchased {invoice no. Pp/3503/17-18 (Order no:[protected]kd1498000-s-pm11193)} a "home belle stainless steel utensils kitchen rack
(Sku: kd1498000-s-pm11193) from the pepperfry website. I purchased this item as pepperfry is considered to be a reputable store and the website clerly mentioned that the article is made of stainless steel. I paid rs. 811.00 for the item and it was delivered to my home a few days later. To my utter disappointment...
Complaint comments  Read comments Complaint category Department Stores

Pepperfry — defective product not returned by pepperfry

 Ashish Kumar Thakur on Jan 7, 2018
Bought a bed from peperfry.com, after assembly the bed was shaking, i complained to customer care, after a week of lingering the case, one of account manager of pepperfry, (Naresh) called me and asked to accept the product and fix the problem by self, we will offer an additional discount of 5k rupees. I denied as the product was defective. Same day evening, i called customer care for update and i was shocked with response, they literally denied to return the product. And told me to do whatever you can. I am feeling cheated by pepperfry... I lost my money and mental peace too....
Complaint comments  Read comments Complaint category Furniture

Pepperfry — cancellation / store credit

 razi1889 on Jan 5, 2018
Hi

I placed an order on 04/01/2018, with order id[protected] and wanted to cancel as i wanted to buy some other item from your website as the delivery date is after 50 days of placing the order. It is a nightmare. I informed them the same day. You can even charge any cancellation fee if possible.

You guys are not canceling the order nor providing me with a store credit so that i can buy something else from your website. What's the use of buying something online when i don't have a convenience to cancel before the order has been dispatched. I called your executives twice...
Complaint comments  Read comments [1]Complaint category Online Shopping

Pepperfry — not responding to delivery status

 kabirmusic on Jan 2, 2018
Hi,
I want to complaint against this furniture online site "pepperfry". Its been a month i ordered a king sized bed, they delivered that in 15 days i. E. On 15th dec 2017, but the product was not complete only head support was there, no side and foot support was there. After that i requested for the replacement, since then there is no response from pepperfry and they are showing the false status of product being delivered successfully. Even we contacted the customer care many times and they were unable to tell the status of the replacement request.

Thanks,
Neelam...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — pepperfry not allowing to cancel my order even if it's not shipped

 Rupsa Bhattacharjee on Jan 1, 2018
Hi

I have placed an order on 31st december evening. Order id:[protected] and amount: rs. 5174/- it was an order of two chairs and a shoe rack.

Before ordering i couldn’t see the estimated time of delivery anywhere in the app. After ordering and doing the payment, it showed that estimated delivery time is about 1 month. It is not feasible for me to wait for a month. I want to cancel this order.

I have contacted your helpline number, where i was told i cannot cancel the order. For any online website no cancellation policy doesn’t make sense if you clearly...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — order not cancelled

 Sherine John on Jan 1, 2018
It's strange that pepperfry doesn't have a cancellation policy. I had placed an order or pepperfry for an incorrect product and realised immediately after placing it. It can be construed as human error, however pepperfry will just fleece you for it by refusing to entertain requests. This is a bizarre practice and these cancellation policies should be available for review upfront like airlines do so there is no confusion. Anyone may want to cancel an order and i don't see how a firm can survive by not allowing the same at least within a reasonable time frame.in my case i realised it within 45 min...
Complaint comments  Read comments Complaint category Online Shopping

Pepperfry — not satisfaction product & amount refund my account

 jhanavtol on Dec 26, 2017
Dear Sir,

I have booking order Order No.[protected] in Peeperfry.com, but prodcut is not good, i am not satisfied this product, then i contact peeperfry customer care CEO, but person Gaurav told me i will not cancelled this product, because there are not issue this product and i am not return this product, Do what you have to do?

So please Sir help me, product is not good, material used is very low quality,
Two Drawers bottom base material is so thin Ply sheet, The price is quite expensive according to the material.So please return my Order.

i...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — non delivery of prepaid product and customer care is misbehaving

 shawon on Dec 24, 2017
Order no.[protected]th december 2017 21:01:35 ist)

They are not delivering sku: fn1580207-s-pm8748 part of my order, which is a mattress.
Bluedart was not able to deliver that, as we stay in 2nd floor and there is no enough space in staircase to bring the queen mattress.
Again they (Pepperfry) have rescheduled on next saturday (23rd dec 2017), but i have not received again.
When i have called customer care, that guy (Sumit) is blaming me and misbehaving with me.
They are rude, unprofessional!!!
I want my money back and don't want the delivery...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — bed got broken within 20 days of its purchase

 majharish on Dec 20, 2017
This king size bed got broken on sides, just within 25 days of its purchase from pepperfry, that too during midnight sleep, making me afraid of as it made a snap sound like sinking inside the bed. I had contacted customer care of pepperfry also, as this bed is supposed to be within warranty period upto one year from its purchase. But poor wooden framework has caused this damage.....
Complaint comments  Read comments Complaint category Furniture

Pepperfry — no assembly since more than 24 hours for dining table set

 Neha Dave on Dec 20, 2017
Dining table set got delivered on 19th december 17’ and the delivery people tried to assemble it but i could not do it. There are screws which are not getting fixed and the bench and chairs have balancing issue and the chairs have poor finishing. I complained in customer care and there is no responsibility of accountability from pepperfry. Every day passing they are just telling me to wait for another day and then another day. Do not buy any product from pepperfry, pathetic customer service. Just a money waste...
Complaint comments  Read comments Complaint category Appliances

Pepperfry — delivery delay of pepperfry.com

 Dipayan_0074 on Dec 19, 2017
Hi, this is with regard to order no.[protected] wherein i ordered 2 beds to be delivered at my location. I specifically mentioned in the options available in the order page that both the products are to be delivered to me on the same date. The expected date of delivery was shown in the website as 9-13th of december. While one product was delivered to me on 10th if december, the other is yet to be delivered. Moreover, on 12th of december, they suddenly changed the expected delivery date to 27th of december.in this regard, i have a confirmation mail from pepperfry stating that the expected delivery...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — cancel my product and refund my amount [Resolved]

 jhanavtol on Dec 18, 2017
Yesterday ie 18th december i placed an order along with online payment to pepperfry order number[protected].
Immediately after placing the order i contacted on phone to pepperfry customer support three times call and also sent a emai complaint (The case reference number is ph[protected].) & inform that by mistake the product's heights are small and do not have shelf racks, so i should not give it, please cancel it, and return the money in my account, but he did not believe it, so please i reuested you, please refund my money in my account,

Just now on phone i was informed...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — return request rejection by pepperfry

 kishorerealty on Dec 16, 2017
I have placed an order for kids cot through pepperfry on 9/12/2017 and received the product on 15/12/2017 but after receiving the cot i have noticed the seating height of the cot is barely 7 inches, hence i raised a request for refund but pepperfry guys have rejected the request saying it’s mentioned in the measurements but the height of the cot is given but not the seating height of it which is completely ambiguous and with double standards of sales. I have also decided to hand write a letter to company as well as one last attempt before going to file a complaint at consumer forum....
Complaint comments  Read comments Complaint category Furniture

Pepperfry — pocketed soft queen size 6 inch foam mattress

 Murlidhar Gupta on Dec 13, 2017
Today ie 13th december i placed an order along with online payment to pepperfry vide order number[protected].
Immediately after placing the order i contacted on phone to pepperfry mr ajay
And also sent a emai complaint (The case reference number is wc[protected].) & inform that by mistake i had placed wrong size order of materess. I need the size 60x 78 size for my bed and so please amend the order and despatch the product as per my requirement.
Just now on phone i was informed that company policy is not to cancell / exchange the order product & when i told that still you have...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — incorrect shipping address

 Ipshita Prasad on Dec 13, 2017
I placed an order for a shoe rack on pepperfry on 8th december. I added my address in hyderabad for the same.
My order was placed, and i was told it will be delivered between 19-22 dec. I was given a link for tracking the item, which i promptly checked everyday. Nowhere in the tracking does it reflect the shipping address of the item.
It was only after 3 days, on 11th dec, when i got an email for shipping, that the details included that the item was being shipped to my previous address in delhi.
I immediately sent an email to pepperfry, as it was 9:02 pm, and their customer...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — wrong goods delivered [Resolved]

 R4rahe on Dec 13, 2017
Dear pepperfry team

I ordered for queen size double bed but you people received order of a single size bed and delivered it. That is of no use to me. Please replace it with desired size. I have tried to contact you people many times already but always get a computerized response. Please help asap.

We can talk about the possibility of the difference in price and things but nobody is giving a proper reply....
Complaint comments  Read comments Complaint category Furniture

Pepperfry — defective item that they are not taking back & misleading information on website [Resolved]

 Nyr on Dec 12, 2017
I bought two wall shelves from pepperfry which were described as "no assembly required". On receiving the package, I found that it was only parts that required complete assembly. So, first complaint: blatant lies on the website to fool customers.
Since they refused to offer carpenter service OR to initiate a return and refund after repeated requests, I decided to hire a carpenter to do the work.
Even that did not work as the that ENTIRE UNIT WAS ONLY DEFECTIVE!!
Pepperfry is fooling people without any regard for the loss of MONEY, TIME and ENERGY on the customers part. And...
Complaint comments  Read comments [1]Complaint category Furniture

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