Claimed

Pepperfry Complaints & Reviews

www.pepperfry.com

2.7

Updated: Oct 26, 2025

Complaints 1638

Resolved

826

Unresolved

812

Good! Pepperfry values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pepperfry step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Pepperfry

Having problems with Pepperfry?

File a complaint and get it resolved by Pepperfry customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Pepperfry

Pepperfry reviews & complaints(1638)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Rcently purchased both a bed and a mattress from Pepperfry under the same order (Order ID: [insert order number]). The mattress was delivered first, and the bed arrived later today. Upon setup, I discovered that the mattress is smaller than the bed — it does not match the size specifications mentioned on your product page.

This is not a case of personal preference or incorrect selection, but rather a product mismatch between...

Helpful

Found this helpful?

Write a comment

I place an order for a 2-seater Fuego sofa order number[protected] on October 10th, 2025. I got a call for delivery on or about October 17th, but I was moving and could not be available for the sofa delivery as I was tending to my mother. I told the men I could not accept the sofa and please return it to Pepperfry and the agreed. A representative had told me that if I could not accept the sofa to refuse it at delivery and they would return...

Helpful

Found this helpful?

Write a comment

I recently placed an order intending to send a gift to my mother in Nagpur. However, I mistakenly entered my current residential address during checkout. Upon realizing the error, I reached out to request a change in delivery location, but was informed that this wasn’t possible and that cancellation would incur a 2.5% charge.
While I understand policies are in place, I’m disappointed that a genuine mistake couldn’t be accommodated,...

Helpful

Found this helpful?

Write a comment

Wrong commitment done by pepperfry for the delivery of ordered item, Order Id.[protected]
Also there is no update on website for the material, traking detials mentioned wrong date .

Need refund due to their wrong commitment...

Helpful

Found this helpful?

Write a comment

I ordered a Queen Size mattress from Pepperfry (Order ID:[protected]PU1933643-S-PM49012-78x60), delivered on 21st August 2025. However, the item received was of a smaller size. I raised a return request immediately and followed up multiple times via chat and email. Despite repeated assurances, no pickup or refund was initiated.
Shockingly, Pepperfry closed my complaint without informing me or resolving the issue. I also noticed a billing...

Helpful

Found this helpful?

Write a comment

Address: Gate No 2, Plant 6, Godrej & Boyce Compound, Lal Bahadur Shastri Marg, Godrej & Boyce Industry Estate, Vikhroli (West), Mumbai - 400083, Maharashtra,

LEGAL NOTICE

Order No:[protected]FM1745535-S-WH32456
Order Date: 12 Oct 2022

Dear Sir,

I raised the Return request on 25.11.2022 which is still showing as pending. I am attaching the screen shot of your website as proof of return request.
This product has issue since delivery time, therefore return request was raised immediately. The foam quality is very poor....

Helpful

Found this helpful?

Write a comment

Dear Pepperfry Customer Support,

I am writing to formally raise a complaint regarding my recent order (Order No.[protected] for a 3+2+1 seater sofa in Beige color, placed through your platform. Unfortunately, upon delivery, I was shocked and disappointed to receive the product in Grey color, which is completely different from what was advertised and selected at the time of purchase.

This discrepancy is not a...

Helpful

Found this helpful?

Write a comment

On 22 July 2024, Pepperfry (PF) delivered the Nicole 4 Door Wardrobe (Order Id[protected].

On 24 July 2024, assembly service by PF carpenters failed due to missing parts.

Complaint manager Ameya Jadhav was assigned to handle the case. Since an incomplete product had been delivered, I insisted on a refund based on PF's Easy Return Policy of 7-day return for incomplete products.

I submitted the...

Helpful

Found this helpful?

Write a comment

Images on the website always misleading.. I have ordered a study table but when delivered and assembled, the cabinets are too small.. Can't fit 3rd grade books.
Complete waste of money.

When talked to customer care.. they are not listening .. keep on repeating same thing " sorry we can not" and closed my case.

Cabinets dimensions are not on website... Pepperfry just there to make money. I want them to...

Helpful

Found this helpful?

Write a comment

I recently saw an crack in bed support. I reached out to pepperfry and they simply say it's a physical damage and I can't claim warranty for it. I called a carpenter to check if he can fix it. He said it's certainly a manufacturer defect and you should go for claiming warranty. Pepperfry customer support is not at all useful....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

The Akasuki Queen Size Bed was bought on 11th November 2022. This bed has a warranty of 2 years and within six months the supports are broken/damaged.
I bought the product from Rourkela, Odisha and shifted to Bengaluru, Karnataka and there was no defects in the product while shifting/relocating and assembly. It has been 3 months since then and on 19th May 2023 the supporters have been damaged.
The Pepperfry team come up with...

Helpful

Found this helpful?

Write a comment

I bought a bookshelf on 8th of December, 2022 from Pepperfry with a one year warranty that very explicitly covered for infestation and boring by termites within that one year.

Even on their app and website, you are given the option to select Infestation/Boring when filing a request for return within the warranty period.

Now, that's what happened with my bookshelf within 5 months itself. It's infested and it's...

Helpful

Found this helpful?

Write a comment

Primarily Company has send incomplete order, what will i do of this incomplete order, this is of no use for me and you people have closed this request, i am really fed up companies tactics.
This is regarding request MA[protected]RPU-1, As per company i have cancelled pickup request, i would like to know at what time they have called me. When I contacted Mr Anoop Tripathi(Supervisor) at 9026****** as provided in mail, he said he is...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Mumbai

The service is pathetic.
It's been a month I raised a request for a product not delivered, but no action was taken. Someone called and said wait for 48 hrs but it's been a month since then. When I tried to contact pepper fry, I raised 4 chats since morning and every one said wait till EOD and the case manager will call you. But there was no call till 7.
There was no SURVEY sent after the chat.
When the case manager...

Helpful

Found this helpful?

Write a comment

Address: Pepperfry store, preet vihar, new delhi

Website: Pepperfry.com

We were offered a mystery deal with the purchase of our mattress from pepperfry showroom in Preet vihar. We never got anything related to the deal. When I checked with the store multiple times, the salesman vikas told me that he has raised the complain with the customer care and they have replied that due to certain reasons the deal is not applicable anymore. When I called pepperfry customer care Myself, they told me that there is no such...

Helpful

Found this helpful?

Write a comment

We have been trying to return this product for a month now after return was approved and we were told it would be picked up. This is the worst service I have experienced in quite some time. Totally inept. 4 times now they have promised me a pickup and REFUSED to come get it. Complete lack of communication and total lies from the reps. Just give me my money back and i will throw it in the trash if you dont want it back......

Helpful

1 other people found this review helpful

1 found this helpful

I purchased 2 sofa chairs and when these were delivered that very moment the assembly was done. The very 1st chair was defective as the legs were unbalanced and taken for repair. We were unhappy with the product and wanted to return both the chairs. Regarding the 2nd chair screw/s on it has/have been loosely put and the leg has marks of the screw driver having slipped and is dented. This chair was the 2nd chair to be assembled by pepperfry...

+1 videos

Helpful

Found this helpful?

I am being charged 2.5% of cancellation fees... I haven't seen any eCommerce doing it.. I placed 4 products and cancelled it within 24hrs, even before they processed shipment.. I am charged a cancellation fees and upon that this order was placed via EMI, now since they have not reversed the entire amount.. I will be charged via banks as well... Pepperfry should pay me my refund without charging any cancellation fees and also should get penalized...

Helpful

Found this helpful?

Write a comment

Address: Bellandur bangalore

Hi: I ordered a room partition set. The color of the set is lighter than expected. I immediately called for the return but customer care is not taking back. Please should not buy from online Pepperfry as there will be no return....

Helpful

Found this helpful?

Write a comment

Address: Kanpur

I placed order with pepperfry with the subject order no. For 2 items -
1) Sattva Classic XXXL All Weather Bean Bag in Brown Color.
2) Crystal V1 Mid Black Ergonomic Chair in Black Color.

1st Item I received on 26th April but was delivered with the wrong item (size issue) immediately I request for return of the order and refund for the payments. They told that refund will only be processed once the item will be...

Helpful

Found this helpful?