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Pepperfry Complaints & Reviews

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Last updated Feb 22, 2024
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Pepperfry reviews & complaints(1615)

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S
ShirazRay
from Kolkata, West Bengal
Feb 22, 2024
Mar 3, 2024
This thread was updated on Mar 3, 2024
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Kenny Hutch Desk in Wenge Finish

Website:www.pepperfry.com

I had ordered a Kenny Hutch Desk in Wenge Finish on the PepperFry website on the 6th of February. The product was supposed to reach me on the 16th of February. Till date, neither has the product reached me, nor has the company informed me as to when I may get the same. Below are the details of the order.
ITEM NAME Kenny Hutch Desk in Wenge Finish

ORDER ID[protected]

SKU FN1946378-S-WH38101...
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A
Amber Vashistha
Feb 16, 2024
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Product cancelled by pepperfry

My order was cancelled after 12 days, without giving any reason and the refund will also come in 2 weeks. The product's price has increased so I can't place another order too. Pepperfry policy says that we can cancel only upto 7 days and they'll charge 2.5% for that too. What is the policy when pepperfry keeps my amount for such a long time and then cancels the order from their side....
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I
IamDivya
Feb 7, 2024
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Incorrectly charging cancellation

Address:Online

On 7th Feb 2024 I ordered one Mattress from Pepperfry with:
Dimension:
72 L x 72 W Inch
Thickness:
6 Inches
Brand Spring tek
Immediately after ordering I realized that I didn't selected right dimension which I was looking for (78*72) I tried to cancel the order and reorder with correct size.
While cancelling I saw that they are going to charge 2.5 percent transaction fee which was no where...
+2 photos
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A
abhiraj12
from Delhi, Delhi
Feb 7, 2024
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Height Adjustable desk

Address:Mumbai, Maharashtra, India

On January 30th, 2024, I acquired a table through a store executive, expecting it to align with the specifications outlined on your website/catalog/communication, where it was mentioned that the table is adjustable in height. However, during assembly, we consulted the carpenter who indicated that only after full assembly could he provide information about what the table would look like.

Regrettably, upon receiving the product,...
+1 photos
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D
DivyaSinghGgn
from Gurugram, Haryana
Feb 2, 2024
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Modish Crockery Unit

Address:A26/9 block A, golf course road, a block, dlf phase 1, sector 28, gurgaon, haryana 122002

OrderId:[protected]
Date of Order: 27th Dec 2023
Date of Delivery: 7th Jan 2024
SKU Id: FN2035035-S-PM34572

The crockery unit parts were delivered on 7th January and while taking it out from the box it was found damaged by delivery personnel. I have the complete video o[censored]npacking and taking out parts by delivery person.

I did ask him why was he keeping it at my home if parts are already damaged....
+6 photos
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R
RahulRakshi
from Bengaluru, Karnataka
Jan 17, 2024
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After delivery of product still not installed and no refund initiated.worst customer service

Address:12 10th cross nagarbhavi
Website:Pepper fry

I purchased the product on 24th dec and it got delivered on Jan 2nd .as per the policy once product is delivered with in 24 hrs installation will be provided. But my point is till 8zh Jan I haven't recieved and call or any message or email from pepper fry that.installiation is delay due to some technical issues. I personally called customer care asking for installation they said they will assign and by 9th it will be installed..but again...
+1 videos
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I placed orders for queen size beds and mattress of size 78L x 60W which is mentioned in the specification of bed but pepperfry app internally updated the mattress’ size to 70Lx 60W and 70Lx48W. And now (within 7 days of placing the orders) I am trying to contact customer service via chat, emails and calls but no answer or resolution. Chatbot is not human, and they are not letting me cancel/return these two items, which is Rs 17, 737, and...
+11 photos
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B
Bharath Sankaran
Nov 28, 2023
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Order ID - 309339881

1. Order date - 4th Nov - expected to be delivered in a week. Did not deliver till now.
2. Original Ship date - 11th Nov - canceled by Pepperfry due to quality issues in the product detected by their internal department. Notified by email as the reason for delay in delivery and a new promised date of delivery
3. First delivery date - 18th Nov - delivery agents tried to assemble at my house, top drawer would not open, after putting...
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N
Nagarajm78754
from Mangalore, Karnataka
Nov 28, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Received only half of the expected products.

Address:Office No 301, Kohinoor Complex, Kurla West Mumbai Mumbai City District Maharashtra India 400070

I am writing to bring to your attention a concerning matter regarding my recent order[protected], placed on 17.11.2023. Unfortunately, I received only half of the expected products.

I have attached a copy of the order confirmation for your reference. The missing items include-Hanging light holder. I understand that errors can occur, and I appreciate your prompt attention to rectifying this situation.

Could you...
+3 photos
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U
Utkarsha Sigh
from Bengaluru, Karnataka
Nov 25, 2023
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Refund pending for "Allier Velvet 3 Seater Fold Out Sofa Cum Bed" | Order ID : FN2140371-S-PM38865

Address:ELECTRONIC CITY, PHASE-1, Bangalore

The product was delivered at our door, But when the delivery personals opened the packaging, It was completely different from the product we ordered.
It was not at all matching the image displayed on the Pepperfry website;
The quality of the material used was soo sub-standard and finishing was shoddy, and not worth even half the money we paid.
We rejected the product and raised this with Peopperfry personnels.
They...
+2 photos
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S
Srirupa Das
Nov 22, 2023
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Refund not processed

Order number[protected]
Product was shipped despite cancelling. And now the refund has not been processed. It's been more than a month now...
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S
sachinshir
Nov 18, 2023
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Delivered Damaged Product and Not Issuing Refund

I Ordered Shoe Rack from PepperFry with Order id[protected]. Product was delivered 3 days late without any intimation, product delivered was Damaged which we refused to accept.
Now Pepperfry is not issuing refund.
Pepperfry is full of cheaters, would not recommend to anyone....
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S
Sreeba PS
Nov 17, 2023
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Not accepting return of the product

I have ordered 3 pieces of Blue Floral Cotton 5 Ft Light Filtering Eyelet Window Curtain By Soumya from pepperfry on November 4, 2023 online and paid rupees 2734/- Order ID for the same is[protected].
I received the product on November 12 2023 and noticed that the product shown in the picture is different. I ordered light blue colour curtains but received blackish blue curtains.
I contacted pepperfry (ref ID WR[protected] [protected]FU1713153-S-PM20463)...
+2 photos
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K
Kunal8
Nov 16, 2023
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Refusing to return and refund.

Images on the website always misleading.. I have ordered a study table but when delivered and assembled, the cabinets are too small.. Can't fit 3rd grade books.
Complete waste of money.

When talked to customer care.. they are not listening .. keep on repeating same thing " sorry we can not" and closed my case.

Cabinets dimensions are not on website... Pepperfry just there to make money. I want them to...
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Website:www.pepperfry.com

It's mentioned that this is 7METERS clearly in the description, BUT it is only 2.8 meters.

The product not as per the description
it's very much clear in the image for reference even a INCH TAPE is beside which is hardly covered 2 times, (110 inches = 2.8 metres approx.)

It's clearly a fraud with the customer
I need my refund
you also got me in trouble got scolded by wife.
This type...
+4 photos
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I had ordered 2 lamp shades from Pepperfry on 28th /29th Oct and the website said beige and what they sent were brown and now they are not willing to replace change or refund.
Absolute frauds. All they wany is to con customers out of their money.
Request for help. I have emailed their customer service but they have refused to replace or refund the amount.
Service Interaction Number CH[protected] for the following purchase...
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I had ordered 2 lamp shades from Pepperfry on 28th /29th Oct and the website said beige and what they sent were brown and now they are not willing to replace change or refund.
Absolute frauds. All they wany is to con customers out of their money.
Request for help. I have emailed their customer service but they have refused to replace or refund the amount....
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H
Havi sastrula
Oct 31, 2023
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Defective product, can't claim warranty

I recently saw an crack in bed support. I reached out to pepperfry and they simply say it's a physical damage and I can't claim warranty for it. I called a carpenter to check if he can fix it. He said it's certainly a manufacturer defect and you should go for claiming warranty. Pepperfry customer support is not at all useful....
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It has been over a week, since I have been following up with the pepperfry team every since the order was delivered to me (6th Oct. 2023) on the status of replacement/return of the damaged product I received. The order ID is[protected]. They keep asking me to wait for 2-3 days every time I reach out to them after waiting for the said amount of days and not receiving any call back or update.

Also, they keep mentioning they will...
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A
Ayan Vyas
Oct 11, 2023
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No update on refund /replacement of damaged product

I have been following up from 2+ weeks on status of replacement/return of the damaged product I received (details below), earlier I was getting failed assurance of getting connected with merchant in 24-72hrs time frame, and now they have stopped responding as well

Already rhe shipment got delayed by 4days, and now am not even getting confirmation on return/refund

ORDER ID:[protected]...
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