Pepperfry Customer Care
Pepperfry.com
Customer satisfaction rating: 47%
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COMPLAINTS

Pepperfry Customer Care

Pepperfry.com

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Address
Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
67
down
66

Phone:

Customer satisfaction rating
47%
Complaints
600
Pending
41
Resolved
268
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 12:00 am
Tue09:00 am - 12:00 am
Wed09:00 am - 12:00 am
Thu09:00 am - 12:00 am
Fri09:00 am - 12:00 am
Sat09:00 am - 12:00 am
Sun09:00 am - 12:00 am

Pepperfry Complaints & Reviews

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Pepperfry — received wrong product and pepperfry is not ready to accept it back

 Maulik H Patel on Jul 25, 2017
Hi have order a clock "black iron 8 inch vintage double sided station wall clock by anantaran" (Sku: de1370875-s-pm6126) (Order no is 303227277) which has white inner background being displayed on product page.

But i received clock with different (Light coffee) inner background. I submitted return request and shared photo of clock what i have received which clearly shows that inner background is not white.

Now pepperyfry is not ready to take the product back say that i have received same product which is being displayed on product page. I have shared many images of...
Complaint comments  Read comments Complaint category Home & Garden

Pepperfry — issue in broken product return and rude customer service

 nawin2312 on Jul 25, 2017
I ordered a wall clock and they delivered a broken item.
After delivery of product, the website did not allow me to initiate return for 5 days saying the product is not delivered yet. The next two days i was traveling and when i came from travel on 8th day it says my return window is closed. So, basically they just gave me 2 days as return window. Then why they mentioned 7 days as return window as their website?
And when i called the customer service, the guy on the phone is extremely rude and impolite in answering my questions and he disconnected my call in between. Horrible experience!!...
Complaint comments  Read comments Complaint category Home & Garden

Pepperfry — fraud activity & no compensation

 Khemu Rathod on Jul 23, 2017
Finally team pepperfry failed to respond to my query being raised.

Background:

I placed two orders from pepperfry and those were prepaid orders, but pepperfry cancelled both orders saying the prices were revised and hence we will not be able to supply that product to you on paid price which means either pepperfry is misleading the people or some fraudulent activity is been taking place with pepperfry.

When i call customer care they say the same thing. When i asked them to write an email on the same they refused to do so.

Even they failed...
Complaint comments  Read comments Complaint category House, Apartment Rental

Pepperfry — refund request (order303191947)

 Rajesh Mumtaz on Jul 22, 2017
I do understand this very clearly about the policies and i do respect that.
Hence, i had very politely asked for the replacement. Now, since we couldn't find any option to use this product - we wish to replace this.

And, i hope pepperfy will definitely look into my order history - and never had raised any such requests earlier. I would appreciate if you can go back and review my profile to know the close association, i was having with pepperfry.

Definitely and globally, there's always a 'way-out' for any solution.
So, i expect a positive feedback from...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — worst service is that pepperfry will deliver product before date and will not update till seven days return policy expiries

 hussain52400 on Jul 21, 2017
Really worst to know that product displayed in portal is different and delivered other product. Pepperfry delivers product before date and will not update status till seven days return policy expires. Its waste of money to buy in pepperfry. Dont trust pepperfry. This looks like tricky bussiness plan to mislead customer. We should not encourage such e-commerce sites...
Complaint comments  Read comments [1]Complaint category Utility Services

Pepperfry — third class after sales service

 drmahajanamit on Jul 19, 2017
Pepperfry order id: 302291684

I had booked a request for repair work for entertainment unit on 27/06/17. For the last 20 days, i have made several attempts to speak to senior manager for the delay in repair work.

Every week i get 2-3 sms intimation from pepperfry confirming carpenter's visit but they dont fulfill the commitment.

I spoke to gayatri khona from accounts department who promised prompt visit of carpenter on 6/7/17 but it never happened.

None of my emails were answered by gayatri khona since 6/7/17. Surprisingly they dont have...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — delivery

 Red mah on Jul 18, 2017
I have ordered a bed from pepperfry on 22june2017. After a long time of wait, they finally came to deliver on 12 july. The delivery boy refused to wait for an hour even as i was out.
An hour later, he stopped responding to my calls and messages.
Now, its showing that the product has been delivered.
This is absolute nonsense. My first purchase on pepperfry turned a nightmare and i'm never going to shop from that site again.
From my understanding pepperfry seem to have accumulated too many bad reviews....
Complaint comments  Read comments Complaint category Furniture

Pepperfry — delayed delivery

 Aman Singh 1 on Jul 15, 2017
I ordered a set of bottles from property on 2nd july the product went through qc and was shipped on 8th i got a message from the company station it will be delivered on or before 11th (Message attached below). I called pepperfry for the mistake they agreed that there is been a issue with delayed delivery and promised that they will get it delivered by tommorow and i specially made the point to note it in the complaint (For your interaction with pepperfry.com (Ph546476) crm:0005129) after this i was patient for the delivery and waited for the next day and order didn't got delivered. After 4days on...
Complaint comments  Read comments Complaint category Online Shopping

Pepperfry — Cancellation of order because of financial need

 anshul.p111 on Jul 10, 2017
I've ordered a chair from pepperfry (Order no.303205276) on 7th july, 2017. I want to cancel my order as i'm in need of my money for personal purpose but i am not getting the option to cancel my order and getting a refund. If this is reaching to a senior management staff please let them know that customer support aren't that helpful and i even got a fake email in which it has been mentioned that i talked to an executive on phone but you can check my phone details i didn't get called by anyone. I'm in dire need of money so i request a refund as soon as possible (Make it as one time exception or i've...
Complaint comments  Read comments Complaint category Online Shopping

Pepperfry — Wrong item sent/refund process delayed

 S.N. Veeravalli on Jul 10, 2017
Pepperfry has send me a bajaj fan which is nothing like the pic. Its been a 15 days and return is not enabled. I contacted the customer care and they said its a 7 days return policy after delivery luckily i did not depend on online return which is disabled raised a return ticket thru connecting thru chat. They offered 40%refund which i rejected and asked for return of goods and 100% refund. They agreed, but the pickup guy has never turned up. Its been more than 5 days and everyday i am getting a msg that the item will be picked up from home giving the pickup guy number. If called to that guy he...
Complaint comments  Read comments Complaint category Online Shopping

Pepperfry — Product delivered with manufacturing defect & delay in assigning carpenter

 madhusukul2011 on Jul 10, 2017
I am writing to inform all those who buy stuff online and are planning to buy furniture online. There's this website (Supposedly fraud) pepperfry which it seemed was quite popular with all those ads and reviews (I guess paid!). We were planning to buy a few furniture items and though of giving this a try than urban ladder which seemed pretty expensive. We ordered this siri bedside table in brown colour by the furniture store (Order # 30136301) from pepperfry and paid by card in full online. It was delivered by 4th and till then everything was fine. But, since then i have been struggling to get a...
Complaint comments  Read comments Complaint category Online Shopping

Pepperfry — Non delivery of order after the committed time

 Sandeep Mohanta on Jul 8, 2017
Cheater company and non educated staff, who dose not know to give response.
customer care either non responsive or else asking to wait for 20 mins or more.
delivery tracker is a puzzle, which show a expected delivery date is some past date.
sending mail from an mail id, to which we can not mail back.
took the whole payment and not giving and proper response.
order id - 303108529....
Complaint comments  Read comments Complaint category Products & Services

Pepperfry — Defective watch

 geetpriya on Jul 8, 2017
Dis is with reference to product no 303135045 dey have send a defective watch and when i complained about the same they said they saod nail it properly your problem will be solve .. i again send a mail to them dat i have tried to nail d watch properly bt still d same problem is there dat watch is getting tilted to one side and no reply from there site came this is such an bad respnse frm such a site who r trying to fool their customer...
Complaint comments  Read comments Complaint category Other

Pepperfry — Order cancellation for the product which is in order confirmation status

 Edukondala Rao on Jul 7, 2017
Placed an order for queen size bed and king size bed along with shoe stand with order no: 303180669 and today they delivered queen size bed and information was misguided in the website regarding the sitting size of the product. I requested them regarding the sizes where is information is not available and so I asked them to cancel the king size bed which is order confirmation status only. they refused to do so. if product was delivered then I can understand the issues but why a product can't be cancelled which is not even shipped and when I call there customer care they is no solution or answer...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Harassed by you

 Pankaj Pahilajwani on Jul 6, 2017
I bought had a disgusting experience with Pepperfry customer care today wherein they blamed us for the information your site concealed. Raj ( your rep) gave me a anxiety attack as he was rude and was verbally harassing me; due to which I had to visit a doctor.

I am denied to speak with management and you have sold my floorspace to me in the name of storage. This is unacceptable and against work ethics of any organization (provided you have any left).

I did not know that the talent Pepperfry had to deceive it's customers until now. First of all you sell a cot (order#...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Product Cancellation Order No-303192927

 sudeep.q on Jul 4, 2017
I ordered a Chair [order No - 303192927 ] from Pepperfry on 2nd July 2017
11:04:AM IST

on 4th July 2017 i changed my mind and tried to cancel the order from site, but there was no option to cancel the order so When I called the customer care, they are saying there is no policy for cancellation
when I check the delivery date is 1 month and shipment from warehouse not yet done

And also there is no policy been mentioned in the site

Sudeep...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — 0rder no. 303140832-medina wardrobe

 rajee_muthus on Jul 4, 2017
I still haven't received my wardrobe, long past delivery date, duly paid for. No feedback on this is available after a mail on 23rd.
The order update says it will be delivered before 18th June!
The customer service people, shubham, Nilesh and a few dozen others are clueless. They arrange call backs from this Shubham, but this shubham doesnt bother to call .
I call up daily, they put me on long holds and the call gets cut.

I am totally frustrated and would like to cancel and have a refund, but there is nobody to help...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Old and inferior bed sheets

 Sukhmal Jain on Jul 3, 2017
Tellus@pepperfry.com

Dear sirs, subject:- order number 303160280
Respectfully i request to say that bombay dying is a famous company in in clothe's quality matter. Specially in bed sheets. I have given a order of three bed sheets. But delivered order on 28 june 2017. I received old poor quality bed sheets perhaps fourth and fifth class people also will not like to use at their bed so inferior and sub standard quality bedsheets. Peoples do buy goods from online that no any hearing for their problems & sold duplicate goods, it is possible in world.in india it is common. Perhaps...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Pepperfry — Pepperfry Cancellation of Order

 NIKHIL LOSALKA on Jul 2, 2017
I have ordered three items from pepperfry. I realized that by mistake i have included a wardrobe also in the order which i forgot to remove from cart. I wanted to remove that wardrobe from my order.I called them within 10 hours of placing order and the order have not even shipped or dispatch still they wont allow me to cancel it. Order No #303192124...
Complaint comments  Read comments Complaint category Furniture

Pepperfry — Cannot expedite order, change delivery address or cancel order

 Bhalchandra Bhat on Jul 1, 2017
I placed an order 30 mins back and after placing realized that it wont get delivered in time. Now the customer service cant expedite the order, and they wont cancel the order because its against company policies.

The order is not even shipped and they wont cancel or change the delivery address at an additional charge. Very poor service. Highly not recommend. Stay away...
Complaint comments  Read comments Complaint category Furniture

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