Pepperfry
Pepperfry.com
Customer satisfaction rating: 50%
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Pepperfry Customer Care

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Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

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Customer satisfaction rating
50%
Complaints
1218
Pending
44
Resolved
578
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Good news! We have a good connection with the company and they're good at resolving user complaints.

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Mon 09:00 am - 12:00 am
Tue 09:00 am - 12:00 am
Wed 09:00 am - 12:00 am
Thu 09:00 am - 12:00 am
Fri 09:00 am - 12:00 am
Sat 09:00 am - 12:00 am
Sun 09:00 am - 12:00 am

Pepperfry Complaints & Reviews

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Bought 3 glasses for bathroom mid april till now pepperfy giving me just falst information...
Jun 16, 2021

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    Date : 01/06/2020
    After I purchased the pepperfry order today for a chair and a table, i noticed that the details are totally missing in the invoice that came as attachment in the order confirmation email. Only the Assembly, Processing and Delivery fees were part of the invoice, but the actual goods that I purchased were missing in the invoice
    Jun 10, 2021

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      My order was delivered to me on 8th June. I was informed by the delivery guy that the carpenter will be arriving within 24hrs, but still there is no sight of any service guy or help from the company.

      I tried to contact the company but there's no response.
      Jun 10, 2021

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      Pepperfry customer support has been notified about the posted complaint.
      Dear Omprakash, We regret the inconvenience caused to you. Please share the order details and we will check with the team and get back to you soon.
      Regards,
      Team Pepperfry
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        Dear Sir/Madam,

        Since from 3 days am facing item delivery issues .. I didn't got any call from your delivery...
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        Bean Bags sold are of extremely poor quality material. The fabric started peeling and tearing off near the stitches within...
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        I complain on Pepperfry against order no[protected] about
        (1) Color mismatch
        (2) Use of MDF in "Solid wood study...
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        I complain about the "Aura Solid Wood Study Table in Provincial Teak Finish" Link is --https://www.pepperfry.com/aura-study-table-in-provincial-teak-finish-by-woodsworth-1620923.html?from=...br...
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        I Had Placed Order on Pepperfry.com in Feb for 10 pepperfry products, out of which 3 Products Were Delivered Faulty. The Wall...
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        @Pepperfry your return policy is very bad. You are not taking return of the damaged product of order number[protected]
        May 02, 2021

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        Pepperfry customer support has been notified about the posted complaint.
        Dear Nalinikanta,
        We regret the inconvenience caused to you. We are getting this checked with our team internally and will revert to you soon.
        Regards,
        Team Pepperfry
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          I have order 2 products and I am unable to get invoice for the same. I have to claim the amount to my organisation. please help
          Apr 27, 2021

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          Pepperfry customer support has been notified about the posted complaint.
          Dear customer,

          We regret the inconvenience caused to you. Please share the order details and we will check with the team and get back to you soon.

          Regards,
          Team Pepperfry
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            Damaged product under warranty but there has been no response from the pepperfry team
            Order Number 307030541
            Order Number 307030541
            Order Number 307030541
            Order Number 307030541
            Apr 26, 2021

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            Pepperfry customer support has been notified about the posted complaint.
            Dear Neil,

            We regret the inconvenience caused to you. We are getting this checked with our team internally and will revert to you soon.

            Regards,
            Team Pepperfry
            Dear Neil, our team is unable to establish contact with you. Please let us know a convenient time for a callback.

            Regards,
            Team Pepperfry
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              Hi Pepperfry,

              Am spoken with customer care so many times and not giving positive response and if we are not...
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              I ordered a solid wooden table on pepperfry for 16000 and it got delivered around a month back. Order ID[protected].
              br...
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              I have ordered bean last week and they delivered item on time which is really appreciated but unfortunately the item looks...
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              I ordered a gaming chair from pepperfry on 9th of March and the delivery date was 3rd of April now on 20th March I got a mail...
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              We have bought 3 seater sofa in December 2020.
              The seat of the sofa has been flatten just in 3 months since we bought.
              Invoice no.[protected] FN1759272- P-WH 5046
              Dt 11/12/20
              Sofa seater
              Mar 20, 2021

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                Hi Team,

                This is to share my feedback around the order below,
                I was being informed several times that...
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                I bought above painting from Pepperfry on 4th of Feb. My order number was[protected]. Received the painting approximately a week later. Upon unpacking I noticed the painting was damaged, so wrote to them requesting for a refund. I returned the product to them by the 12th of Feb. I received an email from them on 13th, that the refund is initiated and I would receive it by 23rd of Feb. Today we are 26th of Feb, and I still have not received my refund. I have escalated this issue to several seniors at the company, however they all are hopeless. I even went public with this on social media platforms, hoping to get my refund. So far nothing has been done from their end, irrespective of my numerous complaints. Really shocking to see such poorly managed organization.
                Feb 26, 2021

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