Pepperfry Complaints & Reviews

Have order pot today 12.53 pm & have cancelled the order cause it's showing delivery on 16th May'2022 & have want delivery before 10th may'2022 hence have cancelled the order today within 5-10 min after have place the order

After that have received a email that 2.5% will be deducted for cancelling the order within 5-10 min of cancellation they deducted the amt of Rs. 58 /- means what kind of service they provide.

The vendor may recieved order request only may be n have cancelled it for that they deducted 58 rupee & other will be refund within 7-10 working days

ORDER ID:[protected]

Cancelation charge is 2.5% however i have been charged 25%.
I have invocie of 2.5% cancelation charge which is 261rs.

Product cost 10628

card payment 9151
wallet payment 1477

I have recvd the wallet refund. However card payment; i have recvd only 6919Rs.

Kindly help me get the complete refund.

My furniture was not fixed properly... fixation of screw was the error... kindly send service person get it corrected.. or take back the
Material amd refund

Hello,

I have raised the return request for a single product of my order[protected]. It has too soft bottom and no where in the description it is written it has a soft bottom. I don't have any issue with other 2 products from this order. I have raised a return request and your team member called me to tell he he cant take this return. I request you to take this back bliss 5 seater and give us christopher 3 seater. Please find ways to resolve this issue.

Best regards
Ramanath Hegde

The recliner edges are protruding and the cushion is not available at the edges, due to which we hurt ourselves. Number of times informed to the outlet where we bought to the SM, however he is not providing resolution or sometime does not pick the call. I was planning to buy one more recliner, however the first impression is very bad.

I purchased a 3 door cupboard by January and within 1 month door came out. Complained and their engineer said its beyond repairable and need to be replaced as it's in warranty period. I want my money to be refunded but now company is blaming that we can't use it.

We had ordered few product with some commitment by person named manam from ahmedabad store at titanium one.building, sg highway.
Now as we already asked before ordering that we need to deliver the product along with installation as we are living 230 km away from ahmedabad office. Now today people delivered the project and asked us to install it tomorrow. But since we are not living in the city, we either need to travel again tomorrow back from our home town to facilitate their work of installation.
We already mentioned them that we need
delivery and installation at the same time but they promised at the time of order. This is not ethical from your side of pepperfry store. We feel cheated at the time of order. We need proper support from the coordination team of pepperfry and need to resolve the issue by today. Or else we need to spend money for tomorrow travel and we would need this issue to bring into light with other people.