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Pepperfry
Pepperfry.com
Customer satisfaction rating: 52%
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1103
COMPLAINTS

Pepperfry Customer Care

Pepperfry.com

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Address
Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India - 400070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
125
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97

Phone:
Phone:
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90
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42

Customer satisfaction rating
52%
Complaints
1103
Pending
0
Resolved
562
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 09:00 am - 12:00 am
Tue 09:00 am - 12:00 am
Wed 09:00 am - 12:00 am
Thu 09:00 am - 12:00 am
Fri 09:00 am - 12:00 am
Sat 09:00 am - 12:00 am
Sun 09:00 am - 12:00 am

Pepperfry Complaints & Reviews

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Pepperfry — Not replacing broken chair in Warranty period

 shivin saluja on Sep 19, 2020
Had bought an ergonomic chair from your website. The details for the same are as follows -

Order Id:[protected]

 Tusti on Sep 9, 2020
This is in connection with return request for item ordered with id[protected], with order sku id[protected]ll1522427-s — pm23756

Service interaction number wr[protected]

Item - beige fabric shade tripod floor lamp with brown base by craftter

I have placed the return request on 27 aug 20, however till date my item has not been picked up by rep. No one has contacted me. Kindly get the item picked up as it was received in damaged condition.
I have uploaded the photographs of the damaged item as per your return policy.

Kindly do the needful as i don't want the damaged product and refund me my amount.

Please update me on the same.

Rajesh bhat

Complaint Status


[Sep 09, 2020] Pepperfry customer support has been notified about the posted complaint.
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    Pepperfry — kiki 3 door shoe rack in wenge finish by mintwud

     lm_stvnsn on Sep 4, 2020
    I ordered a shoe rack (Kiki 3 door shoe rack in wenge finish by mintwud) from pepperfry in december 2019. We started noticing...

     Akbarkhan21 on Sep 2, 2020
    Hi
    I am chasing pepper fry for exchanging my above mentioned product

    But they are not responding on my query

    They are not ready to exchange

    Regards
    Akbar

    Complaint Status


    [Sep 02, 2020] Pepperfry customer support has been notified about the posted complaint.
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      Pepperfry — 305708869-fn1657336-p-wh5046

       Vamshi Krishna Rao on Sep 2, 2020
      Hi i have raised a complaint of my bed the carpentar has visited my place and said i will be getting the plank replacement,...

       preranas14 on Sep 1, 2020
      I had ordered a three seater + one seater antalya sofa. The sofa has one year warranty. The fabric of sofa is tearing and also the wooden part of sofa is not proper. Had placed a complaint thrice but pepperfry is not responding. Kindly revert asap.

      Complaint Status


      [Sep 01, 2020] Pepperfry customer support has been notified about the posted complaint.
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        Pepperfry — Poor Product and Pathetic Customer Service

         anjugaur142 on Aug 26, 2020
        Ordered 1 study table on 24thbJulb20 and it got delivered almost a month later on 25th Aug 20 and then waited for installation.....

        Pepperfry — refund amount not received

         Prajwalika Deka on Aug 19, 2020
        It has been several 10 days, yet i have not received my refund amount that is, rs. 4798.00 (As per the merchant) bearing the...

        Pepperfry — King size mattress order - After ordering the delivery time has been changed from 20 Aug 2020 to 31 Aug 2020

         BHASKAR REDDY Kodathala on Aug 17, 2020
        Sir,

        Order placed on 01 aug 2020 at the time of order placement delivery time given is “on or before 20...

        Pepperfry — karen 4 seater dinning set in matt brown and floral finish by casacraft (order id: 306121104)

         Eliza Sanyal on Aug 13, 2020
        I have purchased karen 4 seater dinning set in matt brown and floral finish by casacraft (Order id:[protected] on 10th feb'20.

        Pepperfry — denial of dismantling request for my nimbus king size bed

         rooneypushkin on Aug 10, 2020
        Hi,

        I am posting this complaint on the subject of denial of dismantling request by www.pepperfry.com on my...
        Complaint comments  Comments  (1)

        Pepperfry — Got damaged product multiple times

         DipuJoy on Aug 6, 2020
        I ordered fir a dining table set in may, which was never delivered and pepperfry refunded the amount, i ordered another set...

        Pepperfry — torrie king size bed broken with in 5 months of use

         Eliza Sanyal on Aug 3, 2020
        I have ordered torrie king size bed in feb'20. Which we are using since march 6th. Today 2nd august the bed support has broken...

         Jayeeta Duttagupta on Jul 29, 2020
        I have ordered for a floor vase, and i want it to be delivered in my home address. I have been trying to edit the existing shipping address recorded years back, but all in vain. Cant even 'add' the home address under new address provision. Please arrange to take action so that my order is delivered in my residential address. How do i share my residential address with you? Please let me know

        Complaint Status


        [Jul 29, 2020] Pepperfry customer support has been notified about the posted complaint.
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          Pepperfry — Bed not delivered

            Ghosh on Jul 28, 2020
          I ordered a bed which was supposed to be delivered on 28th july. But even on the day of delivery, the bed is not even shipped....

          Pepperfry — Vendor complaint against non payment of dues and arbitrary Debits imposed on vensors

           Sujoy Chourasia on Jul 7, 2020
          I am a vendor supplying chairs and furniture items on pepperfry.

          I am not being paid my outstanding on material...

          Pepperfry — Incorrect product delivered and return not accepted

           Tohan on Jul 4, 2020
          We had heard a lot about pepperfry and hence, we ordered our first product (A carpet). The detail page of the product mentioned...
          Complaint comments  Comments  (1)

           rachanashroff on Jun 26, 2020
          Order #[protected] item delivered wrong and till now there is no update.
          Pathetic website nonsense customer care with absolutely zero result.

          Complaint Status


          [Jun 26, 2020] Pepperfry customer support has been notified about the posted complaint.
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            Pepperfry — Wrong product delivery and refund has not been processed yet

             rachanashroff on Jun 26, 2020
            Hi this is sivakumar, i had purchased a table top wash basin from pepperfry.com but i got the wrong product delivery and immediately...

            Pepperfry — Wrong Product Received - Order ID 306279258

             vijay002 on Jun 17, 2020
            Dear Sir/Mam,

            I VIJAY VAGHELA received wrong products from pepperfry.com and following are the details of...

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