[Resolved]  Pepperfry.com — Worst Quality of Service.

Address:

Hyderabad, Andhra Pradesh

I placed an order for a pair of headphones on pepperfry.com on 16-Sep-2012. The website mentioned delivery in 7 working days so I did not bother to call them up until 26-Sep-2012. when i did so after 26th Sep, my call was never answered as i was kept on hold for more than 10-15 minutes, repeatedly. I tried to connect their 'Live Chat' option and finally got a reply after waiting 15 minutes (mind you, the time taken quoted is not being exaggerated). When i asked for an explanation as to why my product was not shipped, they simply said that they have not been able to procure it from their vendor. On insisting they finally said that they have raised a complaint to their concerned department. I asked for the complaint number and they denied sharing that saying i can just use my order number for any information.

I was told that the product would we shipped in max 48 hours after that. 2 days after that, i got a mail saying my order has been cancelled. I again connected to the Live Chat, waited 15 minutes as usual and asked for an explanation. They had none. When i asked for refund, they said that pepper points would be credit to my account and there will be no refund.

So, basically they are taking physical cash from us, in the name of delivering us goods for cheap, cancelling our orders and then giving us 'pepper points' to use on a website that never delivers what we order. The icing on the top is that these so called 'pepper points', which are provided against the cash payment we make, are valid only for 15days, after which you can kiss your hard-earned money goodbye.

Something needs to be done asap to teach them a lesson.

Simply pathetic website. Simply pathetic Customer service. Simply pathetic way to treat the Consumers.